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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396101 Views
  • 943 replies
  • 107 likes
  • Account
  • 396101 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170403 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170403 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98816 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98816 Views
  • 68 replies
  • 10 likes

Solved!! Playlist

How can Spotify remove my personal playlists??? Not acceptable.

  • Casual Listener
  • How can Spotify remove my personal playlists??? Not acceptable.
  • MeJP1978
  • Casual Listener
  • 997 Views
  • 2 replies
  • 0 likes
  • 997 Views
  • 2 replies
  • 0 likes

Cant login Spotify

HelloYesterday while working i just opened my Spotify app from mobile and its instantly logged off.when i try to connect its says "Cant login". My account connectted via facebook and now when i try to connect from my PC its the same..i have been trie...

  • Regular
  • Hello Yesterday while working i just opened my Spotify app from mobile and its instantly logged off.when i try to connect its says "Cant login". My account connectted via facebook and now when i try...
  • adria123
  • Newbie
  • 2445 Views
  • 12 replies
  • 3 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 2445 Views
  • 12 replies
  • 3 likes

Facebook won't connect to my Spotify! Tried everything...

So when I first made my spotify account I did not have a Facebook account. I signed up with just my email. I then later made a Facebook account (with the same email) and I have been trying and retrying for months now to connect the two. I have tried ...

  • Newbie
  • So when I first made my spotify account I did not have a Facebook account. I signed up with just my email. I then later made a Facebook account (with the same email) and I have been trying and retryi...
  • 186 Views
  • 0 replies
  • 0 likes
  • Login
  • 186 Views
  • 0 replies
  • 0 likes

Changing account

Hi there,I've got the Spotify through my facebook account, although I'm in way to cancel my facebook account. I've tried to get a new account on Spotify, but my email is the same, so I'm unnable to get a new account from.Then, another issue, I'd like...

  • Casual Listener
  • Hi there, I've got the Spotify through my facebook account, although I'm in way to cancel my facebook account. I've tried to get a new account on Spotify, but my email is the same, so I'm unnable to...
  • 126 Views
  • 0 replies
  • 0 likes
  • Account
  • 126 Views
  • 0 replies
  • 0 likes

Login spotify abroad

ciao ragazzi, non posso effettuare il login di spotify perche sono all'estero,in Albania, e quando vado a cambiare il paese nelle impostazioni non mi da appunto come paese l'Albania...come posso fare? grazie

  • Newbie
  • ciao ragazzi, non posso effettuare il login di spotify perche sono all'estero,in Albania, e quando vado a cambiare il paese nelle impostazioni non mi da appunto come paese l'Albania...come posso fare...
  • LeoRager
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Upgrade auf Premium geht nicht

Hi,Ich veruche jetzt schon seit zwei wochen Mein Account auf Premium zu graden.Ich habe mir schon sämtliche Hilfeseiten durch gelesen.Ich versuche mit Paypal zu bezaheln, beide Konton sind auf das gleiche Lande registiert. Es ist egal ob ich Firefox,...

  • Newbie
  • Hi, Ich veruche jetzt schon seit zwei wochen Mein Account auf Premium zu graden. Ich habe mir schon sämtliche Hilfeseiten durch gelesen. Ich versuche mit Paypal zu bezaheln, beide Konton sind auf ...
  • 761 Views
  • 0 replies
  • 0 likes
  • Premium
  • 761 Views
  • 0 replies
  • 0 likes

logging in

I had to change my facebook password and now i cant login with facebook. what do i do?

  • Newbie
  • I had to change my facebook password and now i cant login with facebook.  what do i do?
  • LeoRager
  • Community Legend
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Não consigo mandar o convite do Premium novamente!!!

Mandaram a mensagem pedindo confirmação a minha mãe, irmã e meu irmão, eles fizeram a confirmação clicando no email que o Spotify Family mandou e na mensagem dizia que tinha sido confirmado. Agora descubro que os 3 foram banidos, pois não posso reenv...

  • Newbie
  • Mandaram a mensagem pedindo confirmação a minha mãe, irmã e meu irmão, eles fizeram a confirmação clicando no email que o Spotify Family mandou e na mensagem dizia que tinha sido confirmado. Agora de...
  • 236 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 236 Views
  • 0 replies
  • 0 likes

Necesito cambiar la dirección de mi plan familiar

Hola , como despistado puse mal la direccion de mi plan familiar y quiero cambiarlo par añadir a mis hermanos , alguna ayuda ?

  • Newbie
  • Hola , como despistado puse mal la direccion de mi plan familiar y quiero cambiarlo par añadir a mis hermanos , alguna ayuda ?
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

Solved!! New Device

I just got the Samsung Galaxy S7.I have a premium account. But when I logged in on my new device... it was not a premium account.... and all of my playlists and songs are GONE!I have thousands of songs. Please help me fix this.

  • Visitor
  • I just got the Samsung Galaxy S7. I have a premium account. But when I logged in on my new device... it was not a premium account.... and all of my playlists and songs are GONE! I have thousands of...
  • user-removed
  • Not applicable
  • 345 Views
  • 2 replies
  • 0 likes
  • Account
  • 345 Views
  • 2 replies
  • 0 likes

Solved!! Probleme Zahlung per Rechnung (Klarna)

Hallo,ich versuche seit heute Mittag, Spotify Premium für Studenten mit der Zahlungsmethode 'Rechnung' zu buchen. Nur wird jedes Mal die Nachricht ausgeworfen, dass der Anbieter wohl einen schlechten Tag hat.Muss ich wirklich bis morgen warten oder g...

  • Regular
  • Hallo, ich versuche seit heute Mittag, Spotify Premium für Studenten mit der Zahlungsmethode 'Rechnung' zu buchen. Nur wird jedes Mal die Nachricht ausgeworfen, dass der Anbieter wohl einen schlecht...
  • melli__
  • Newbie
  • 21260 Views
  • 18 replies
  • 0 likes
  • Premium
  • 21260 Views
  • 18 replies
  • 0 likes

Login problem - resetting the password

Dear community members, I have been suffering from a problem that makes me crazy for two days. Let me describe it step by step:Yesterday, when I logged in to my account on desktop, it suddenly logged me out (then I tried again and again but it was al...

  • Casual Listener
  • Dear community members,   I have been suffering from a problem that makes me crazy for two days. Let me describe it step by step: Yesterday, when I logged in to my account on desktop, it sud...
  • LeoRager
  • Community Legend
  • 291 Views
  • 2 replies
  • 0 likes
  • Account
  • 291 Views
  • 2 replies
  • 0 likes

Solved!! No se puede reproducir la cancion

Desde que realice sin consentimiento (lo hizo automaticamente) la ultima actualización de Spotify, no puedo reproducir ninguna cancion. No me pone fallo de la tarjeta de sonido ni nada que tenga que ver con el ordenador, simplemente me salta una pest...

  • Newbie
  • Desde que realice sin consentimiento (lo hizo automaticamente) la ultima actualización de Spotify, no puedo reproducir ninguna cancion. No me pone fallo de la tarjeta de sonido ni nada que tenga que ...
  • 22srzxf3yxentk5
  • Newbie
  • 27722 Views
  • 57 replies
  • 4 likes
  • 27722 Views
  • 57 replies
  • 4 likes

Error 600 when using family premium

I am temporarily in the UK and my account is set to the UK for some reason and my family premium isn't working whenever I try to assign the code on my account I get a 600 error. Current address is in Malta.

  • Newbie
  • I am temporarily in the UK and my account is set to the UK for some reason and my family premium isn't working whenever I try to assign the code on my account I get a 600 error. Current address is in...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Account stolen

Hello, I received an email from the address no-reply@spotify.com saying tha my email was changed without any request.I've sent an email to the account details changed address (account-details-changed@spotify.com) about the change but I still didn't r...

  • Visitor
  • Hello,    I received an email from the address no-reply@spotify.com saying tha my email was changed without any request. I've sent an email to the account details changed address (a...
  • 187 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 187 Views
  • 0 replies
  • 0 likes

ps4 unlink account

i have an old psn account which has since been deleted linked to my spotify account. how do i unlink this as the account is now deleted and was deleted 2 or 3 years ago so i cannot remember what the account was called or the password. please help

  • Regular
  • i have an old psn account which has since been deleted linked to my spotify account. how do i unlink this as the account is now deleted and was deleted 2 or 3 years ago so i cannot remember what the ...
  • 269 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 269 Views
  • 0 replies
  • 0 likes

Unwanted songs in my personal playlist

Hi Spotify community I have a problem with some of my personal playlists that other songs are being played in my playlist that I have not chosen and there is no option to like or dislike the song and prevent it from playing again even in offline mode...

  • Music Fan
  • Hi Spotify community I have a problem with some of my personal playlists that other songs are being played in my playlist that I have not chosen and there is no option to like or dislike the song and...
  • 271 Views
  • 0 replies
  • 0 likes
  • Other
  • 271 Views
  • 0 replies
  • 0 likes

How to change username

Here are my questions which I'm gonna keep it straight to the point:1. How can I change my username? Can I request to change my username?2. If I want to cancel my subscription which it was just renewed, can I get refund back? (since I can't afford to...

  • Visitor
  • Here are my questions which I'm gonna keep it straight to the point: 1. How can I change my username? Can I request to change my username? 2. If I want to cancel my subscription which it was just r...
  • Luke
  • Spotify Star
  • 162 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
  • 162 Views
  • 1 replies
  • 1 likes

premium abo but still advertising

Hi, I´ve got a premium abo and it says that this abo is free of advertising. But since today my music is interrupeted by advertising when I use spotify on my computer.That is not what I´m paying for...does anybody have the same problem??? Thanks a lo...

  • Newbie
  • Hi, I´ve got a premium abo and it says that this abo is free of advertising. But since today my music is interrupeted by advertising when I use spotify on my computer. That is not what I´m paying fo...
  • Luke
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes