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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396612 Views
  • 944 replies
  • 107 likes
  • Account
  • 396612 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170588 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170588 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98859 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98859 Views
  • 68 replies
  • 10 likes

Typed a wrong email when applying the student discount

I would like to join the student discount, however I typed a wrong email, that makes me cannot get the discount, can somebody help me?

  • Newbie
  • I would like to join the student discount, however I typed a wrong email, that makes me cannot get the discount, can somebody help me?
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Spotify Iphone 6 mobile network error

Since half a year my spotify account doesn't connect by using my mobile network.It stays on ''connecting...'' (''verbinden...'' in Dutch). I can use it on my wifi-connection, but when I'm outside on my mobile netwerk it doesn't work anymore. All sett...

  • Newbie
  • Since half a year my spotify account doesn't connect by using my mobile network. It stays on ''connecting...'' (''verbinden...'' in Dutch).   I can use it on my wifi-connection, but when I'm ...
  • 114 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Other
  • 114 Views
  • 0 replies
  • 0 likes

Premium Account from Telekom is not recognized

Hello,i have booked a premium account over the telekom home page.Spotify doesn´t recognized that.When i log on in spotify my account is a free account.Can anybody help me? best regardsSebastian

  • Casual Listener
  • Hello, i have booked a premium account over the telekom home page. Spotify doesn´t recognized that. When i log on in spotify my account is a free account. Can anybody help me?   best regar...
  • Maxim
  • Spotify Star
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Create account web page unresponsive

Hi! The Create Account web page (using e-mail) becomes unresponsive when clicking Register. I've tried three different devices (Safari on iOS, Chrome on Andoid, and Chrome on Windows). No warning on account name already in use, and no warning on birt...

  • Casual Listener
  • Hi! The Create Account web page (using e-mail) becomes unresponsive when clicking Register. I've tried three different devices (Safari on iOS, Chrome on Andoid, and Chrome on Windows). No warning on ...
  • 175 Views
  • 0 replies
  • 0 likes
  • Account
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Unsubscribe from emails

Can someone PLEASE tell me how to unsubscribe from Spotify's email list? I continually get emails from this **bleep** company and there is no way to get them to stop sending them. I've tried everything and their emails just won't stop.

  • Newbie
  • Can someone PLEASE tell me how to unsubscribe from Spotify's email list? I continually get emails from this **bleep** company and there is no way to get them to stop sending them. I've tried everythi...
  • Sissytodd1
  • Newbie
  • 25616 Views
  • 147 replies
  • 3 likes
  • 25616 Views
  • 147 replies
  • 3 likes

Music play

There is some music from one artist in particular that just wont play.... I used to play it every day and it jus stopped overnight.

  • Newbie
  • There is some music from one artist in particular that just wont play.... I used to play it every day and it jus stopped overnight.
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Solved!! Change / Hide Full Name

My full name is visible on my profile and I would like to change it. I do not wish to change my username. How do I go about doing this?

  • Regular
  • My full name is visible on my profile and I would like to change it. I do not wish to change my username. How do I go about doing this?
  • waytoounstable
  • Casual Listener
  • 4961 Views
  • 3 replies
  • 1 likes
  • Account
  • 4961 Views
  • 3 replies
  • 1 likes

No select fav artist

Spoiler (Highlight to read)FFOn my first account it make me choose fav artist and style but on second account is no thing and no welcome mix pls help

  • Casual Listener
  • F On my first account it make me choose fav artist and style but on second account is no thing and no welcome mix pls help
  • 118 Views
  • 0 replies
  • 0 likes
  • Account
  • 118 Views
  • 0 replies
  • 0 likes

Account recovery to cancel account

Hi Spotify Community,I need some help, i have 2 accoounts mine and my sons, which am paying with 2 difffrent account number (spotify), i have cnnceled mine and having problem with my sons account as he log out and could not remember his email and pas...

  • Newbie
  • Hi Spotify Community, I need some help, i have 2 accoounts mine and my sons, which am paying with 2 difffrent account number (spotify), i have cnnceled mine and having problem with my sons account a...
  • 119 Views
  • 0 replies
  • 0 likes
  • Account
  • 119 Views
  • 0 replies
  • 0 likes

Hacked account

Hello everyone. I am asking for help today because on my awakening I could not connect to my spotify account. The address of my account has been modified, so I can no longer connect to my account Thank you for your help

  • Newbie
  • Hello everyone. I am asking for help today because on my awakening I could not connect to my spotify account. The address of my account has been modified, so I can no longer connect to my account 😞 ...
  • 122 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Security
  • 122 Views
  • 0 replies
  • 0 likes

addebitato mese di prova

Ho sottoscritto contratto premium e mi sono stati addebitati i 9.99€.. ma non doveva essere gratis?? Cosa devo fare??

  • Newbie
  • Ho sottoscritto contratto premium e mi sono stati addebitati i 9.99€.. ma non doveva essere gratis?? Cosa devo fare??
  • 168 Views
  • 0 replies
  • 1 likes
  • Premium
  • 168 Views
  • 0 replies
  • 1 likes

I can't log

I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same location since I opened my account. What's changed?

  • Visitor
  •  I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same loc...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Artist

I just uploaded new music but it appeard in the profile of another guy

  • Newbie
  • I just uploaded new music but it appeard in the profile of another guy
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

How do you become a verified artist by creating playlists like topsify? (without uploading music)

Hi!, How do you become a verified artist by creating playlists like topsify (without uploading music)? I've begun to curate playlists and would like the blue tick for some credibility. Thanks! Ian

  • Roadie
  • Hi!,   How do you become a verified artist by creating playlists like topsify (without uploading music)? I've begun to curate playlists and would like the blue tick for some credibility. &nbs...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
  • 219 Views
  • 1 replies
  • 0 likes

Problem log in

I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same location since I opened my account. What's changed?

  • Visitor
  •  I can no longer login when I put my email and password it says "Enjoying your trip. To listen abroad for me than 14 days tell us where you are. " what is that about. I have been in the same loc...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Login
  • 211 Views
  • 1 replies
  • 0 likes

Won't let me login on PC, yet lets me login on iPhone?

Pretty much said and done in the title, says that my password or username is incorrect which is nonsense as I am logged in on my iPhone!!! Suggestions please before I cancel my membership!

  • Newbie
  • Pretty much said and done in the title, says that my password or username is incorrect which is nonsense as I am logged in on my iPhone!!! Suggestions please before I cancel my membership!
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Solved!! Account Hacked

Please can you help - my wifes account appears to have been hacked and hijacked by another user. She can't log in at all due to another user using her account her email, name, are wrong. The credit card showing however is hers and is up to date with ...

  • Newbie
  • Please can you help - my wifes account appears to have been hacked and hijacked by another user. She can't log in at all due to another user using her account her email, name, are wron...
  • eblackrose00
  • Roadie
  • 462 Views
  • 1 replies
  • 0 likes
  • Account
  • 462 Views
  • 1 replies
  • 0 likes

Solved!! LETRAS DE CANCIONES ELIMINADAS

Me gustaria saber porqué han desaparecido las letras de las canciones en Spotify, era una de las cosas que más utilizaba y de golpe y porrazo ya no están, lo peor de todo que la compañia no se haya pronunciado al respecto. Me parece una tomadura de p...

  • Casual Listener
  • Me gustaria saber porqué han desaparecido las letras de las canciones en Spotify, era una de las cosas que más utilizaba y de golpe y porrazo ya no están, lo peor de todo que la compañia no se haya p...
  • guacharnaca
  • Newbie
  • 25201 Views
  • 52 replies
  • 90 likes
  • Premium
  • 25201 Views
  • 52 replies
  • 90 likes

Solved!! Changed password - lost playlists

Hi!Last week when I tried to login to my Spotify account, it wouldn't accept my password. So I had to do a password reset. After I recovered my account, I logged in to my account and I was horrified to see that all my playlists were deleted.I haven't...

  • Casual Listener
  • Hi! Last week when I tried to login to my Spotify account, it wouldn't accept my password. So I had to do a password reset. After I recovered my account, I logged in to my account and I was horrif...
  • Multibigdawg420
  • Newbie
  • 1844 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1844 Views
  • 3 replies
  • 0 likes