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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398547 Views
  • 948 replies
  • 107 likes
  • Account
  • 398547 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171520 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171520 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99109 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99109 Views
  • 68 replies
  • 10 likes

Superuser Contribution Cannot change spotify email

Hi, I am having problem with my spotify account. Previously my facebook email was hotmail account so my spotify account was also using hotmail. but now i have changed my facebook email to gmail n tried to login with facebook from sptify but still the...

  • Newbie
  • Hi,   I am having problem with my spotify account. Previously my facebook email was hotmail account so my spotify account was also using hotmail. but now i have changed my facebook email to gm...
  • RodrigoPalma
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Login
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta Premium cancelada

Buenos días, hoy cumplian los 3 meses de promocion que ustedes ofreceis, y por eso decidí cancelar mi cuenta premium, pero justo antes de cancelarla se me han cobrado los 9.99€ del siguiente mes, ¿hay alguna forma de que me devuelvan ese dinero o de ...

  • Newbie
  • Buenos días, hoy cumplian los 3 meses de promocion que ustedes ofreceis, y por eso decidí cancelar mi cuenta premium, pero justo antes de cancelarla se me han cobrado los 9.99€ del siguiente mes, ¿ha...
  • RodrigoPalma
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • Premium
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add my wife to my Family Plan Signature.

Can't add my wife to my Family Plan Signature. According to the message she gets is says that Spotify cannnot verify her address.

  • Casual Listener
  • Can't add my wife to my Family Plan Signature. According to the message she gets is says that Spotify cannnot verify her address.
  • RodrigoPalma
  • Roadie
  • 283 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo iniciar secion

Intento iniciar sesión y me sale un anuncio diciendo "dinos donde estas en sporify.com" ya visité la página y puse mi domicilio pero aún así no me deja

  • Newbie
  • Intento iniciar sesión y me sale un anuncio diciendo "dinos donde estas en sporify.com" ya visité la página y puse mi domicilio pero aún así no me deja
  • RodrigoPalma
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 288 Views
  • 1 replies
  • 0 likes

Paguei e minha conta continua free

EU ESTOU PASMA! Uso Spotify a mais de um ano, e mes passado meu Spotify simplesmente passou para a conta free, do nada! Entao tentei TUDO oq o app sugeriu. Fiz o download de novo, reiniciei, revisei a conta principal, TUDO, e ele nao voltou a funcion...

  • Newbie
  • EU ESTOU PASMA! Uso Spotify a mais de um ano, e mes passado meu Spotify simplesmente passou para a conta free, do nada! Entao tentei TUDO oq o app sugeriu. Fiz o download de novo, reiniciei, revisei ...
  • samiamaiaevange
  • Newbie
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium
  • 168 Views
  • 1 replies
  • 0 likes

premium for family

I have sent invites to my family members and they can not accept them. They receive an error message everytime. Have logged them off and back on. Even tried to create a new email acct for my daughter. Nothing works.

  • Newbie
  • I have sent invites to my family members and they can not accept them. They receive an error message everytime. Have logged them off and back on. Even tried to create a new email acct for my daughter...
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

3 meses por 0,99€ pero me cobran 9,99€

Buenos días, He contratado a través de su Web 3 meses por 0,99€ y una vez realizado el pago veo que me han cobrado 9,99€ ¿Que ha ocurrido? A este precio no me interesa, ruego por favor la devolución del importe. Muchas gracias,

  • Casual Listener
  • Buenos días,   He contratado a través de su Web 3 meses por 0,99€ y una vez realizado el pago veo que me han cobrado 9,99€ ¿Que ha ocurrido? A este precio no me interesa, ruego por favor la ...
  • user-removed
  • Not applicable
  • 3059 Views
  • 7 replies
  • 2 likes
  • Premium
  • 3059 Views
  • 7 replies
  • 2 likes

Superuser Contribution Facebook Account Deleted, can't log in anymore and continue charging me Premium fee

I deleted my Facebook account and it was linked to my Spotify. However, I could not log back in to my spotify account and created a new spotify account through my email. I am worry that they keep charging it. I can not cancel subscription nor log bac...

  • Casual Listener
  • I deleted my Facebook account and it was linked to my Spotify. However, I could not log back in to my spotify account and created a new spotify account through my email. I am worry that they keep cha...
  • RodrigoPalma
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

can't login due to country error ????

Just subscribed to Premium for Family but cant login because of the country I'm in ?Belgian account created but cant change the country to Belgium ? Am currenlty located in UK;Thanks,David

  • Newbie
  • Just subscribed to Premium for Family but cant login because of the country I'm in ? Belgian account created but cant change the country to Belgium ? Am currenlty located in UK; Thanks, David&nbsp...
  • 113 Views
  • 0 replies
  • 0 likes
  • Account
  • 113 Views
  • 0 replies
  • 0 likes

Solved!! Student Discount still only one year?

Hello,when I joined Spotify Premium with the Student Discount in July 2015 it soid that this disount would only be valid for one year and after that I would have to pay the normal price. Today I looked at the discount page and it now doesn't say anyt...

  • Visitor
  • Hello, when I joined Spotify Premium with the Student Discount in July 2015 it soid that this disount would only be valid for one year and after that I would have to pay the normal price. Today I lo...
  • colmore94
  • Newbie
  • 7196 Views
  • 4 replies
  • 0 likes
  • Premium
  • 7196 Views
  • 4 replies
  • 0 likes

Account got hacked

Hi, I am from Germany so sr ahead 4 my english.Now to the real topic: I was on vacation and now back. Started my pc and wasn´t able 2 log on to my Spotify Acc. So I tryed 2 reset my password but my E-Mail wasn´t correct. After logging on to my E-Mail...

  • Newbie
  • Hi,   I am from Germany so sr ahead 4 my english. Now to the real topic: I was on vacation and now back. Started my pc and wasn´t able 2 log on to my Spotify Acc. So I tryed 2 reset my passwo...
  • 110 Views
  • 0 replies
  • 0 likes
  • Login
    Security
  • 110 Views
  • 0 replies
  • 0 likes

premium account update requires security number

I can't access my account since the new update of info asks for a Security Number, which I dont have, as I'm not an american customer

  • Newbie
  • I can't access my account since the new update of info asks for a Security Number, which I dont have, as I'm not an american customer
  • 824 Views
  • 0 replies
  • 1 likes
  • 824 Views
  • 0 replies
  • 1 likes

My son can't log on to spotify family because it says his account in another country...

I have signed into Spotify Premium but my son can't get it as it says his account is in another country, which is not the case. What do I do?

  • Newbie
  • I have signed into Spotify Premium but my son can't get it as it says his account is in another country, which is not the case. What do I do?
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Solved!! No puedo agregar a una persona a plan familiar

Abrí una cuenta familiar, y agregué a 3 personas, pero despues de 15 días, una de esas personas ya no pudo entrar a su cuenta premium, le aparecía como si fuera gratuita.Ya tratamos borrando y cargando de nuevo la aplicación y con un nuevoo correo, p...

  • Casual Listener
  • Abrí una cuenta familiar, y agregué a 3 personas, pero despues de 15 días, una de esas personas ya no pudo entrar a su cuenta premium, le aparecía como si fuera gratuita. Ya tratamos borrando y...
  • benjamin29
  • Newbie
  • 5824 Views
  • 15 replies
  • 0 likes
  • Premium
    Subscription
  • 5824 Views
  • 15 replies
  • 0 likes

i just merged a non FB account with an FB account and lost all my playlists. help!

i just merged a non FB account with an FB account and lost all my playlists. help!i tried logging out and loggin in again on the app and on the web but i still don't see my playlists.

  • Newbie
  • i just merged a non FB account with an FB account and lost all my playlists. help! i tried logging out and loggin in again on the app and on the web but i still don't see my playlists. 
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Premium resourses are not working!!!

I have a premium familiar account but some of the premium resourses are not working!!!Resourses as music return, music jump, aleatory play ...Could somebody help me?The pic below say that I just found a premium resourse, and offer me a 1 month free t...

  • Newbie
  • I have a premium familiar account but some of the premium resourses are not working!!! Resourses as music return, music jump, aleatory play ... Could somebody help me? The pic below say that I j...
  • Sheilawoods1212
  • Casual Listener
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

Account Through Distro Kid

I have my music being played on Spotify through Distro. Is there any way i can make an Account to access?

  • Casual Listener
  • I have my music being played on Spotify through Distro. Is there any way i can make an Account to access?
  • Maxim
  • Spotify Star
  • 11406 Views
  • 3 replies
  • 0 likes
  • 11406 Views
  • 3 replies
  • 0 likes

Premium to Family account on PlayStation4

I've signed in for Premium in PlayStation Wallet, but I want to upgrade to Family account now and there is no simple way through PlayStation account management site.Do I have to unsubscribe from Premium and then purchase Family account? If so, do my ...

  • Newbie
  • I've signed in for Premium in PlayStation Wallet, but I want to upgrade to Family account now and there is no simple way through PlayStation account management site. Do I have to unsubscribe from Pr...
  • 216 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! Recover playlist from an old account

Hi, I want to recover playlists and saved songs from my old account. it was a spotify premium account and I got it from vodafone. It was free for first 6 months and then it got chargeable. After that I upgraded my vodafone contract and thus my spotif...

  • Casual Listener
  • Hi,   I want to recover playlists and saved songs from my old account. it was a spotify premium account and I got it from vodafone. It was free for first 6 months and then it got chargeable. A...
  • wildcarla
  • Newbie
  • 8519 Views
  • 3 replies
  • 0 likes
  • Other
  • 8519 Views
  • 3 replies
  • 0 likes

Hacked account?

About 2 weeks ago my playlists got deleted. All of them. I thought it was a technical error but then I saw that songs were shown in my history that I never played. Would I be able to restore my playlists?? How do I know if my account is secure?

  • Newbie
  • About 2 weeks ago my playlists got deleted. All of them. I thought it was a technical error but then I saw that songs were shown in my history that I never played. Would I be able to restore my playl...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes