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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398580 Views
  • 948 replies
  • 107 likes
  • Account
  • 398580 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171553 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171553 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99115 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99115 Views
  • 68 replies
  • 10 likes

remote logout

I loaded spotify onto my work computer, but was laid off recently. I need to logout of that computer to make sure that no one else has access to my stuff.

  • Newbie
  • I loaded spotify onto my work computer, but was laid off recently.  I need to logout of that computer to make sure that no one else has access to my stuff.
  • Gayilluminati
  • Roadie
  • 1672 Views
  • 1 replies
  • 0 likes
  • 1672 Views
  • 1 replies
  • 0 likes

Forgot my password for softify

Forgot my password for softify

  • Regular
  • Forgot my password for softify
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Unlimited
  • 156 Views
  • 1 replies
  • 0 likes

Unable to Use spotify premiun

I've recently subscribed to spotify premium family about 2 weeks ago, I have yet to be able to experience it.My spotify is still the free version. I just downgraded from the family to the regular premium.. Still no luck. I've logged out, logged back ...

  • Newbie
  • I've recently subscribed to spotify premium family about 2 weeks ago, I have yet to be able to experience it.My spotify is still the free version. I just downgraded from the family to the regular pre...
  • MattSuda
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Datos de la cuenta

Hola tengo el plan familiar de spotify premium pero al momento de mandarle invitacion a las demas personas no los deja ingresar.. quisiera saber como puedo verificar los datos que coloque al momento de iniciar la cuenta como seria la direccion, codig...

  • Newbie
  • Hola tengo el plan familiar de spotify premium pero al momento de mandarle invitacion a las demas personas no los deja ingresar.. quisiera saber como puedo verificar los datos que coloque al momento ...
  • jesusesdras
  • Music Fan
  • 768 Views
  • 1 replies
  • 1 likes
  • 768 Views
  • 1 replies
  • 1 likes

Login help

Cannot remember the email I used to create account.

  • Newbie
  • Cannot remember the email I used to create account.
  • jesusesdras
  • Music Fan
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

No puedo pagar Spotify premium

Hola, me sale el siguiente mensaje cuando quiero pagar mi mes de Spotify premium, cabe señalar que mi pago está domiciliado y no se hizo:Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningú...

  • Newbie
  • Hola, me sale el siguiente mensaje cuando quiero pagar mi mes de Spotify premium, cabe señalar que mi pago está domiciliado y no se hizo: Ups, parece que tu tarjeta o proveedor de pago están tenie...
  • jesusesdras
  • Music Fan
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

No tengo acceso a mi cuenta porque no puedo entrar a facebook

no puedo ingresar a spotify porque esta conectada a facebook y tampoco tengo acceso. Actualmente tengo otra cuenta nueva de spotify pero deseo cancelar mi suscripcion de la cuenta pasada para no estar pagando doble.

  • Newbie
  • no puedo ingresar a spotify porque esta conectada a facebook y tampoco tengo acceso. Actualmente tengo otra cuenta nueva de spotify pero deseo cancelar mi suscripcion de la cuenta pasada para no esta...
  • jesusesdras
  • Music Fan
  • 607 Views
  • 1 replies
  • 1 likes
  • 607 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant stay logged in

I cant stay logged in everytime i close spotify. But i have premium. How can i do it?

  • Casual Listener
  • I cant stay logged in everytime i close spotify. But i have premium. How can i do it?
  • MarcAndreH
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 237 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Offline songs deleted and third device appears

Hello, today I found that all of the songs downloaded for offline listening on my iPhone had been removed, and now I must re-download them. To investigate the issue, I checked the "Offline devices" tab in my account. I found that there were three dev...

  • Casual Listener
  • Hello, today I found that all of the songs downloaded for offline listening on my iPhone had been removed, and now I must re-download them. To investigate the issue, I checked the "Offline devices" t...
  • molliejean
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • Account
  • 289 Views
  • 2 replies
  • 0 likes

Solved!! I can't change my password (+ solution)

I can't change my password, i can login to my account via facebook or via id.I tried here https://www.spotify.com/it/account/set-device-password/ where i can just send an email to set a password (i have the password!) and when i click it says"Spiacen...

  • Casual Listener
  • I can't change my password, i can login to my account via facebook or via id. I tried here https://www.spotify.com/it/account/set-device-password/ where i can just send an email to set a password (i...
  • peppolone
  • Casual Listener
  • 500 Views
  • 1 replies
  • 0 likes
  • Account
  • 500 Views
  • 1 replies
  • 0 likes

Solved!! Premium not registering on device or computer application

Hi, Just newly signed up to the free premium service, but it is only giving me basic priveledges - Can anyone help?The payment method I used was paypal and I signed up an hour ago. It is not linked with my facebook account, nor do I want it to be.Tha...

  • Newbie
  • Hi, Just newly signed up to the free premium service, but it is only giving me basic priveledges - Can anyone help? The payment method I used was paypal and I signed up an hour ago. It is not li...
  • captaincanuck1
  • Newbie
  • 477 Views
  • 6 replies
  • 2 likes
  • 477 Views
  • 6 replies
  • 2 likes

How to stop premium (My friends account, I pay and dont know email or password)

Hello, I got the premium for my friend a few months back and every month the auto renewal takes money from my account. I dont talk to my friend anymore, I want to stop the auto renewal for premium. I dont know my friends email address or password or ...

  • Newbie
  •   Hello,   I got the premium for my friend a few months back and every month the auto renewal takes money from my account. I dont talk to my friend anymore, I want to stop the auto ...
  • user-removed
  • Not applicable
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Cancel Account

I do not have an account with spotify. i just looked at my bank statement and noticed i am being charged nmonthly for my ex boyfriends account since december of last year. i need that cancelled IMMEDIATELY! i also need a refund for the past 10 months...

  • Newbie
  • I do not have an account with spotify. i just looked at my bank statement and noticed i am being charged nmonthly for my ex boyfriends account since december of last year. i need that cancelled IMMED...
  • user-removed
  • Not applicable
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
  • 283 Views
  • 1 replies
  • 0 likes

Weird account problem after changing email address

Hello, I deleted my old email address and I created a new gmail account today so I changed the email and password on Facebook, Spotify and many other services to make use of my new gmail account. If I try logging in with my user name everything works...

  • Regular
  • Hello,   I deleted my old email address and I created a new gmail account today so I changed the email and password on Facebook, Spotify and many other services to make use of my new gmai...
  • 308 Views
  • 0 replies
  • 0 likes
  • Account
  • 308 Views
  • 0 replies
  • 0 likes

Problema con mi cancion

Un coordial saludo a todos, el problema que tengo es que hace aproximadamente un mes subi mi primer tema a las tiendas virtuales, y spotify me lo colocó en el album de otro artista el cual no soy yo. me he intentado comunicar con ellos a traves de co...

  • Newbie
  • Un coordial saludo a todos, el problema que tengo es que hace aproximadamente un mes subi mi primer tema a las tiendas virtuales, y spotify me lo colocó en el album de otro artista el cual no soy yo....
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Editar Perfil

Boa tarde, Estou tentando editar o meu perfil no spotify (sou assinante premium familiar), como por exemplo a minha data de aniversário.Só que não estou conseguindo esta alteração, pois o sistema de vocês pede que seja alterado no facebook.Procedi à ...

  • Newbie
  • Boa tarde,  Estou tentando editar o meu perfil no spotify (sou assinante premium familiar), como por exemplo a minha data de aniversário. Só que não estou conseguindo esta alteração, pois o si...
  • 595 Views
  • 0 replies
  • 0 likes
  • Account
  • 595 Views
  • 0 replies
  • 0 likes

Remove devices from my account

Hey, how can I wipe devices from my account. I've got some new devices it reached my limit. I'm happy to have them all deleted and start again.Thanks in advance

  • Newbie
  • Hey, how can I wipe devices from my account. I've got some new devices it reached my limit. I'm happy to have them all deleted and start again. Thanks in advance
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Credit card not working

I have tried mutiple times to run my credit card (tried more then one card) and it will not accept my payment. Is this a known issue going on?

  • Newbie
  • I have tried mutiple times to run my credit card (tried more then one card) and it will not accept my payment. Is this a known issue going on?  
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

My Spotify Premium account appears to have been hacked.

Hello, so I hadn't used Spotify in quite some time, but I decided to go Premium again and start using it. I had no issues logging in a couple of days ago and I just noticed today that some music was being added to my "Songs" list that I did not add. ...

  • Casual Listener
  • Hello, so I hadn't used Spotify in quite some time, but I decided to go Premium again and start using it. I had no issues logging in a couple of days ago and I just noticed today that some music was ...
  • AustinKerr16
  • Casual Listener
  • 332 Views
  • 5 replies
  • 1 likes
  • 332 Views
  • 5 replies
  • 1 likes

Cant Log Into Webplayer

I cant log into the webplayer online. I know all my information is correct. I'm literally logged into my account on the main spotify page. Scroll to the bottom and click web player in the useful links column. It redirects me to relogin when I enter i...

  • Casual Listener
  • I cant log into the webplayer online. I know all my information is correct. I'm literally logged into my account on the main spotify page. Scroll to the bottom and click web player in the useful link...
  • dterito
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • Login
  • 228 Views
  • 2 replies
  • 0 likes