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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396326 Views
  • 943 replies
  • 107 likes
  • Account
  • 396326 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170464 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170464 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98837 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98837 Views
  • 68 replies
  • 10 likes

Conta Familiar

Boa tarde. Ja possuo o plano premium família e estou tantando incluir minha Mãe novamente na conta familiar, mas ela perdeu o prazo de atulizar o endereço e nós moramos no mesmo endereço. As outras pessoas da minha familia conseguiram atualizar, meno...

  • Newbie
  • Boa tarde. Ja possuo o plano premium família e estou tantando incluir minha Mãe novamente na conta familiar, mas ela perdeu o prazo de atulizar o endereço e nós moramos no mesmo endereço. As outras p...
  • 118 Views
  • 0 replies
  • 0 likes
  • Premium
  • 118 Views
  • 0 replies
  • 0 likes

Iphone Facebook login error 404

Hi, I have a problem logging in with my iphone on the app spotify.My account is linked to facebook but when i log in with the iphone it always gives me error 404.Anyone can help, please?Thanks

  • Newbie
  • Hi, I have a problem logging in with my iphone on the app spotify. My account is linked to facebook but when i log in with the iphone it always gives me error 404. Anyone can help, please? Thanks
  • Nico
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Why can't I upgrade to premium?

Hi. I'm becoming more and more impatient with Spotify and am hoping you can help. I had a premium account and often use the offline playlists. Yesterday, for seemingly no reason, I lost the ability to listen to them offline, or even stream music on m...

  • Casual Listener
  • Hi. I'm becoming more and more impatient with Spotify and am hoping you can help. I had a premium account and often use the offline playlists. Yesterday, for seemingly no reason, I lost the ability t...
  • ellie5225
  • Newbie
  • 816 Views
  • 4 replies
  • 1 likes
  • 816 Views
  • 4 replies
  • 1 likes

LOG IN TO MY ACCOUNT

I HAVE MY CORRECT USER ID. MY PASSWORD IS CORRECT BUT I GET THE MESSAGE THE CSFR TOKEN IS INVALID PLEASE TRY TO RESUBIT THE FORM SO I CANNOT LOG INTO MY ACCOUNT.

  • Casual Listener
  • I HAVE MY CORRECT USER ID. MY PASSWORD IS CORRECT BUT I GET THE MESSAGE  THE CSFR TOKEN IS INVALID PLEASE TRY TO RESUBIT THE FORM SO I CANNOT LOG INTO MY ACCOUNT.
  • user-removed
  • Not applicable
  • 291728 Views
  • 5 replies
  • 42 likes
  • Login
  • 291728 Views
  • 5 replies
  • 42 likes

Music

Hello is there an option where I can turn on edited songs only, how do I listen to only edited songs

  • Newbie
  • Hello is there an option where I can turn on edited songs only, how do I listen to only edited songs
  • 185 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
  • 185 Views
  • 0 replies
  • 0 likes

Superuser Contribution "It looks like your card is from a non-Spotify country": Not true

I need to change my premium subscription country + payment from Finland to Canada. After following the steps to change my country (Finland --> Canada) successfully, I get an error message saying ""It looks like your card is from a non-Spotify country...

  • Newbie
  • I need to change my premium subscription country + payment from Finland to Canada. After following the steps to change my country (Finland --> Canada) successfully, I get an error message saying "...
  • Vince-R
  • Casual Listener
  • 1384 Views
  • 5 replies
  • 0 likes
  • 1384 Views
  • 5 replies
  • 0 likes

Premium

I bought Spotify for the family, but the app still works as a free version

  • Casual Listener
  • I bought Spotify for the family, but the app still works as a free version
  • weyselcom
  • Casual Listener
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Student discount- university not found

I wanted to sign up with the student discount, but cant find the University I'm currently attending on the list. Anyone know what to do?

  • Newbie
  • I wanted to sign up with the student discount, but cant find the University I'm currently attending on the list. Anyone know what to do?
  • seannoran
  • Newbie
  • 796 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 796 Views
  • 2 replies
  • 0 likes

Password reset problem

Hello, I simply tried to reset my password but I received no email with instructions or a link or anything. And yes, I checked my spam folder. Any help is appreciated.

  • Casual Listener
  • Hello, I simply tried to reset my password but I received no email with instructions or a link or anything. And yes, I checked my spam folder. Any help is appreciated.
  • Rokosnik
  • Casual Listener
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Forgot email address

Hi, I forgot the email address I used to register for Spotify. Is there any possible solution for my concern? Thank you.

  • Newbie
  • Hi, I forgot the email address I used to register for Spotify. Is there any possible solution for my concern? Thank you. 
  • Rokosnik
  • Casual Listener
  • 95193 Views
  • 2 replies
  • 6 likes
  • Account
  • 95193 Views
  • 2 replies
  • 6 likes

Premium but shuffle won't turn off

On Premium but shuffle won't turn off. Account was recently paused as my carrier won't auto renew so had to charge it on my credit card. After doing it, shuffle won't turn off. Shouldn't be experiencing this problem as I have already charged it on my...

  • Casual Listener
  • On Premium but shuffle won't turn off. Account was recently paused as my carrier won't auto renew so had to charge it on my credit card. After doing it, shuffle won't turn off. Shouldn't be experienc...
  • KatesHere
  • Community Legend
  • 429 Views
  • 3 replies
  • 0 likes
  • Premium
  • 429 Views
  • 3 replies
  • 0 likes

I would like to delete my account which I made through Facebook

Apparently I made an account using my Facebook, or someone in my family did. My problem is that I do not want to have my account associated with my Facebook. Does anyone know what I can do?

  • Visitor
  •  Apparently I made an account using my Facebook, or someone in my family did. My problem is that I do not want to have my account associated with my Facebook.    Does anyone know wha...
  • kejt_
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Re authorize an app to access spotify

Hello I have accidentally revoke access to an application has spotify but I do not know how the re authorized to access Spotify. Thank you.

  • Casual Listener
  • Hello I have accidentally revoke access to an application has spotify but I do not know how the re authorized to access Spotify. Thank you.
  • 303 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 303 Views
  • 0 replies
  • 0 likes

Re autoriser une appli a acceder a spotify

Bonjour j'ai accidentelement révoquer l'accès a une application a spotify mais je ne sais pas comment la ré autorisé a Spotify.Merci.

  • Casual Listener
  • Bonjour j'ai accidentelement révoquer l'accès a une application a spotify mais je ne sais pas comment la ré autorisé a Spotify. Merci.
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Changed my e-mail in Facebook, Spotify doesn't synchronize...

I've changed my e-mail in Facebook, but Spotify doesn't automatically use my new e-mailaddress? What to do?

  • Newbie
  • I've changed my e-mail in Facebook, but Spotify doesn't automatically use my new e-mailaddress? What to do?
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

i bought premium but i cant use all details

yesterday i bought spotify premium for 9,99€. today i just wanted to hear a song 2 times but it doesnt work.. i cant skip back because it says i have to get spotify premium first.. but i have premium i can see it on the top of my screen

  • Casual Listener
  • yesterday i bought spotify premium for 9,99€. today i just wanted to hear a song 2 times but it doesnt work.. i cant skip back because it says i have to get spotify premium first.. but i have premium...
  • toman95
  • Roadie
  • 294 Views
  • 5 replies
  • 0 likes
  • 294 Views
  • 5 replies
  • 0 likes

Student Discount and PayPal

Hi, I have had premium family for a while now. Unfortunately, the rest of my family decided to cancel the subsciption.I am currently a student and would like to profit from the student discount. However, I don't have a credit card, so I would like to...

  • Newbie
  • Hi, I have had premium family for a while now. Unfortunately, the rest of my family decided to cancel the subsciption. I am currently a student and would like to profit from the student discount. Ho...
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

My mom deleted my account. Can i get my music back? PLEASE I AM DESPERATE

i used her card without telling her to sign up for premium. She thought it was fraud and canceled my account.Now i cant login to my account. I know she cancled the premium. But shouldnt i still be able to login and use the free verison of spotify???I...

  • Casual Listener
  • i used her card without telling her to sign up for premium. She thought it was fraud and canceled my account. Now i cant login to my account. I know she cancled the premium. But shouldnt i still be ...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Student Discount

I'm a freshmen at WVU and it won't let me get the student discount because it's not classifying me as a student even though I am, can anyone help?

  • Newbie
  • I'm a freshmen at WVU and it won't let me get the student discount because it's not classifying me as a student even though I am, can anyone help?
  • Maxim
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes