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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 395955 Views
  • 943 replies
  • 107 likes
  • Account
  • 395955 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170370 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170370 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98810 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98810 Views
  • 68 replies
  • 10 likes

ACCOUNT HACKED!!

My premium account is hacked and I cant reset my password because that email has been hacked as well. What do I do? Im paying for an account that I dont even have access to!

  • Visitor
  • My premium account is hacked and I cant reset my password because that email has been hacked as well. What do I do? Im paying for an account that I dont even have access to!
  • Jacob
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 206 Views
  • 1 replies
  • 0 likes

Endereço familiar cadastrado

Olá, Tenho minha contra premium familiar ha algum tempo, e havia cadastrado corretamente o endereço residencial para confirmação. Porém, um dos meus familiares precisou utilizar a confirmação do endereço por conta da troca de aparelho de telefone e n...

  • Newbie
  • Olá,   Tenho minha contra premium familiar ha algum tempo, e havia cadastrado corretamente o endereço residencial para confirmação.  Porém, um dos meus familiares precisou utilizar a con...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Cuenta familiar premium para verificar la residencia no acepta la solicitud

Tengo una cuenta familiar premium para 6 personas y no he podido agregar a nadie más que a mi hermana. Mis padres decidieron probar la aplicación y no los acepta, a pesar de que todos vivimos en la misma dirección y casa. Será posible que al ingresar...

  • Newbie
  • Tengo una cuenta familiar premium para 6 personas y no he podido agregar a nadie más que a mi hermana. Mis padres decidieron probar la aplicación y no los acepta, a pesar de que todos vivimos en la m...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Sonos/subscription re spoptify

Having not played my music for some time my sonos system says my spotify account needs up grading.Can anyone help please.Patrick

  • Regular
  • Having not played my music for some time my sonos system says my spotify account needs up grading. Can anyone help please. Patrick 
  • 132 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 132 Views
  • 0 replies
  • 0 likes

Solved!! Points for sync up lyrics

Hello, i have a question. Does anybody knows what are the points for? which is their meaning? Sorry for my english. Thanks!

  • Newbie
  • Hello, i have a question. Does anybody knows what are the points for? which is their meaning? Sorry for my english. Thanks!
  • MYKoh
  • Newbie
  • 818 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 818 Views
  • 2 replies
  • 0 likes

Premium

Tengo cuenta premium y no me deja pasar las canciones porque segun no tengo ninguna cuenta premium

  • Newbie
  • Tengo cuenta premium y no me deja pasar las canciones porque segun no tengo ninguna cuenta premium
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution I forgot my facebook account and my email address, How do I cancel my spotify subscription?

I forgot my facebook account and email address how can I cancel my monthly subscription because they keep charging me.

  • Newbie
  • I forgot my facebook account and email address how can I cancel my monthly subscription because they keep charging me.
  • AndyJoel
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay for Premium with PayPal balance.

Hello. I'm trying to buy the $9.99 premium a month but when it directs me to paypal, it only gives the option to pay thru my bank account, which i don't want to do because i already have a current balance in my paypal. When I try to switch payment ty...

  • Newbie
  • Hello.   I'm trying to buy the $9.99 premium a month but when it directs me to paypal, it only gives the option to pay thru my bank account, which i don't want to do because i already have a c...
  • AndyJoel
  • Spotify Legend
  • 4839 Views
  • 1 replies
  • 0 likes
  • 4839 Views
  • 1 replies
  • 0 likes

Superuser Contribution Community post disappeared.

All I wanted was to listen to some fresh downloaded music. Two hours later nothing is fixed, and my post about it just vanished!I don't know where to post this so it is going here. I made a post. I saw the post, it was listed in my posts and in the f...

  • Music Fan
  • All I wanted was to listen to some fresh downloaded music. Two hours later nothing is fixed, and my post about it just vanished! I don't know where to post this so it is going here.   I made ...
  • AndyJoel
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque spotify con movistar y no solo?

No se en que me veneficia contratar un plan movistar que incluye spotify por $99 al mes ya que si contrato spotify a parte me sale exactamente lo mismo.Te hacen pensar que puedes usar spotify en streming sin gastar tus datos moviles, pero parese que ...

  • Newbie
  • No se en que me veneficia contratar un plan movistar que incluye spotify por $99 al mes ya que si contrato spotify a parte me sale exactamente lo mismo. Te hacen pensar que puedes usar spotify en st...
  • AndyJoel
  • Spotify Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abroad and unable to listen with premium

Hello! I am premium user and am also studying abroad in Mexico for two months. I'm about a month in and had to change my country in settings in order to listen. However, since then I am not able to listen with premium, despite paying for a family pla...

  • Newbie
  • Hello! I am premium user and am also studying abroad in Mexico for two months. I'm about a month in and had to change my country in settings in order to listen. However, since then I am not able to l...
  • AndyJoel
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution NO PUEDO AÑADIR A UN NUEVO MIEMBRO EN EL PLAN FAMILIAR

Buenas tardes. Ayer saqué de mi plan familiar a una persona para meter a otra, y esta última no recibe la invitación por correo. No sé cuál es el motivo.Muchas gracias

  • Casual Listener
  • Buenas tardes. Ayer saqué de mi plan familiar a una persona para meter a otra, y esta última no recibe la invitación por correo. No sé cuál es el motivo. Muchas gracias
  • AndyJoel
  • Spotify Legend
  • 328 Views
  • 3 replies
  • 0 likes
  • Premium
  • 328 Views
  • 3 replies
  • 0 likes

Superuser Contribution Explicit button

Por favor cancele mi cuenta familiar y no era lo que quería

  • Newbie
  • Por favor cancele mi cuenta familiar y no era lo que quería
  • AndyJoel
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've been hacked!

I've signed up for the spotify premium deal where you get 3 months for .99 cents. After a month I noticed random things getting added to my songs list, I found it very odd. I didn't realize until now that my main email has been changed and that I was...

  • Newbie
  • I've signed up for the spotify premium deal where you get 3 months for .99 cents. After a month I noticed random things getting added to my songs list, I found it very odd. I didn't realize unti...
  • AndyJoel
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email adress already in use

When i try to change my email adress it says that the adress is already in use. I think the problem is that i used this email adress for facebook and then connected my facebook to Spotify. I have deleted my facebook account months ago but Spotify tel...

  • Newbie
  • When i try to change my email adress it says that the adress is already in use. I think the problem is that i used this email adress for facebook and then connected my facebook to Spotify. I have del...
  • AndyJoel
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Email address successfully changed, but notifications still go to the old address.

Why? How can I completely remove the old address and change to the new one? In profile settings, only the new email address is displayed.Thanks for help.

  • Newbie
  • Why? How can I completely remove the old address and change to the new one? In profile settings, only the new email address is displayed. Thanks for help.
  • AndyJoel
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone lost playlist

I am forced periodically to log on. Almost weekly. I do and my playlists are listed but not downloaded. I have mobile data deliberately off. Did it Monday. Did it Tuesday and so got on wifi and downliaded and today done it again. Help please. Frustra...

  • Newbie
  • I am forced periodically to log on. Almost weekly. I do and my playlists are listed but not downloaded. I have mobile data deliberately off. Did it Monday. Did it Tuesday and so got on wifi and downl...
  • AndyJoel
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda para cancelar subscripción

Quiero cancelar mi suscripciónes , pero no recuerdo mis correos electrónicos y están cargadas a una tarjeta ( Son tres cuentas) que puedo hacer?

  • Newbie
  • Quiero cancelar mi suscripciónes , pero no recuerdo mis correos electrónicos y están cargadas a una tarjeta ( Son tres cuentas) que puedo hacer?
  • AndyJoel
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cell phone won't recognize premium account

Currently running Android. Might be an issue that I'm active duty stationed in Korea, credit card is from the US. Just won't let me use premium features, keeps bringing me to the payment screen.

  • Newbie
  • Currently running Android. Might be an issue that I'm active duty stationed in Korea, credit card is from the US. Just won't let me use premium features, keeps bringing me to the payment screen.
  • AndyJoel
  • Spotify Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Can not log into Account

For the past few days i've tried to log into my account after it's logged me out, and it's prompted me with this message. *down below* But i know i obviously have a Spotify account because i was just using it the other day and ive had the account for...

  • Casual Listener
  • For the past few days i've tried to log into my account after it's logged me out, and it's prompted me with this message. *down below* But i know i obviously have a Spotify account because i was just...
  • 190 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 190 Views
  • 0 replies
  • 0 likes