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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398789 Views
  • 950 replies
  • 107 likes
  • Account
  • 398789 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171624 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171624 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

HELP

Ive had 2 tracks put on but there both in different places when should be under one name does anyone no why this is

  • Newbie
  • Ive had 2 tracks put on but there both in different places when should be under one name does anyone no why this is
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Incredibly disappointed in the service I've had over the last few days

My account was hacked yesterday morning, I responded to the change password email telling them this was not me, I have contact "Spotify Cares" via Facebook and Twitter, but so far all I've had is "Someone from the accounts team will email you shortly...

  • Casual Listener
  • My account was hacked yesterday morning, I responded to the change password email telling them this was not me, I have contact "Spotify Cares" via Facebook and Twitter, but so far all I've had is "So...
  • Hubo
  • Community Legend
  • 162 Views
  • 3 replies
  • 0 likes
  • Account
  • 162 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Adress

family adressi cant quite remember whats my adress in my family, so i cant login in to another user, because i dont know the adress.someone help me plswhere can i find all my info,Tnks

  • Newbie
  • family adress i cant  quite remember whats my adress  in my family, so i cant login in to another user, because i dont know the adress. someone help me pls where can i find all my info, ...
  • btorgay
  • Newbie
  • 530 Views
  • 4 replies
  • 0 likes
  • 530 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family account - children different adress

Hello,Can I use a family acount??Three childeren live with me and my ex 50/50.Official adress is at my ex.Eldest official adress is in city where she studies.

  • Casual Listener
  • Hello, Can I use a family acount?? Three childeren live with me and my ex 50/50. Official adress is at my ex. Eldest official adress is in city where she studies.
  • mommadata
  • Regular
  • 400 Views
  • 5 replies
  • 0 likes
  • 400 Views
  • 5 replies
  • 0 likes

Superuser Contribution Einstellungen deaktiviert soundqualität

Hallo.Einige Optionen in den Einstellungen sind deaktiviert, u.a. Die zur Soundqualität. Obwohl ich ein Premium Account habe. Deaktiviert heißt, ausgegraut, kann also weder an noch aus schalten.App deinstallieren geht nicht, da die App vorab installi...

  • Newbie
  • Hallo. Einige Optionen in den Einstellungen sind deaktiviert, u.a. Die zur Soundqualität. Obwohl ich ein Premium Account habe. Deaktiviert heißt, ausgegraut, kann also weder an noch aus schalten. ...
  • Goldengorg
  • Newbie
  • 6807 Views
  • 3 replies
  • 5 likes
  • Premium
  • 6807 Views
  • 3 replies
  • 5 likes

Wohnsitz laut Spotify nicht übereinstimmend

Hey, mein Vater ist aus irgendeinem Grund aus Spotify Family rausgeflogen und nun wenn er die Einladung wieder annehmen möchte, stimmt der Wohnsitz des Hauptbesitzers nicht mit dem des Eingeladenen überein, obwohl das überhaupt nicht sein kann. mfg H...

  • Newbie
  • Hey,   mein Vater ist aus irgendeinem Grund aus Spotify Family rausgeflogen und nun wenn er die Einladung wieder annehmen möchte, stimmt der Wohnsitz des Hauptbesitzers nicht mit dem des Einge...
  • 164 Views
  • 0 replies
  • 0 likes
  • Account
  • 164 Views
  • 0 replies
  • 0 likes

Solved!! Can't find my top music of 2016

I've noticed that some people have a public playlist called Your Top Songs 2016 on their pages. How do I find mine? It's not under playlists. Thanks!

  • Casual Listener
  • I've noticed that some people have a public playlist called Your Top Songs 2016 on their pages. How do I find mine? It's not under playlists. Thanks!
  • montze555
  • Newbie
  • 1535 Views
  • 7 replies
  • 0 likes
  • Account
  • 1535 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium Family - Verifizierung von Mitgliedern funktioniert nicht!!!

Zwei Probleme: In meinem Account ist ein falscher Admin angegeben. Wie kann man das denn umstellen?? Admin ist doch derjenige, der alle anderen einlädt und die Zahungen vornimmt. Ich habe alles versucht, keine Chance. Kann man denn niemanden kontakti...

  • Newbie
  • Zwei Probleme: In meinem Account ist ein falscher Admin angegeben. Wie kann man das denn umstellen?? Admin ist doch derjenige, der alle anderen einlädt und die Zahungen vornimmt. Ich habe alles versu...
  • nusseis
  • Newbie
  • 856 Views
  • 2 replies
  • 0 likes
  • Account
  • 856 Views
  • 2 replies
  • 0 likes

confirmation e-mail in Spotify premium family

my family and i have started to use spotify premium family all the members had the confirmation e mail but my mother didnt.Please keep in touch with me

  • Newbie
  • my family and i have started to use spotify premium family all the members had the confirmation e mail but my mother didnt.Please keep in touch with me
  • 135 Views
  • 0 replies
  • 0 likes
  • Premium
  • 135 Views
  • 0 replies
  • 0 likes

Connected accounts?

It's very strange. My mother has a premium account and i have one as well, different usernames, email and different debit cards for payment, but somehow it seems our accounts have been working as one? Does it have something to do with Facebook being ...

  • Newbie
  • It's very strange. My mother has a premium account and i have one as well, different usernames, email and different debit cards for payment, but somehow it seems our accounts have been working as one...
  • 929 Views
  • 0 replies
  • 0 likes
  • 929 Views
  • 0 replies
  • 0 likes

Spotify Family on two addresses?

Hi, So, me and my girlfriend have two addresses. It varies where we are. Still I would like to save some money and start a family account with her. However, when I looked at the Family Account requirements it specifically says that it needs to be on ...

  • Casual Listener
  • Hi,  So, me and my girlfriend have two addresses. It varies where we are. Still I would like to save some money and start a family account with her. However, when I looked at the Family Account...
  • exhxv
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 342 Views
  • 2 replies
  • 0 likes

Login with facebook problem

Writing that I can only use Spotify abroad for 14days. How can I log in and change settings?

  • Newbie
  • Writing that I can only use Spotify abroad for 14days. How can I log in and change settings?
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

3 month Trial Offer for $.99

I am getting an error message when I try to take advantage of this offer. We haven't joined for 3 months for $.99 so I am confused.

  • Regular
  • I am getting an error message when I try to take advantage of this offer. We haven't joined for 3 months for $.99 so I am confused.
  • angelCosta6991
  • Casual Listener
  • 438 Views
  • 7 replies
  • 0 likes
  • 438 Views
  • 7 replies
  • 0 likes

Spotify premium for family

Hi how can I sign my daughter up for this? I have the invite code but cannot seem to get the access correct in terms of email and password

  • Newbie
  • Hi how can I sign my daughter up for this? I have the invite code but cannot seem to get the access correct in terms of email and password  
  • 95 Views
  • 0 replies
  • 0 likes
  • 95 Views
  • 0 replies
  • 0 likes

someone Stole my playlist

Hello this child smoooke stole my playlist, he's playlist is named Swifty Playlist and he stole all the songs from me, my playlist is named Swifty playlist (not all), can you please remove he's playlist and tell him to not do that again, he dosen't h...

  • Casual Listener
  • Hello this child smoooke stole my playlist, he's playlist is named Swifty Playlist and he stole all the songs from me, my playlist is named Swifty playlist (not all), can you please remove he's playl...
  • ne00
  • Newbie
  • 2540 Views
  • 5 replies
  • 1 likes
  • 2540 Views
  • 5 replies
  • 1 likes

Interdiction premium

Bonjour,Je vous écris car j'étais un utilisateur de Spotify Premium via un abonnement Family. Je viens de recevoir un mail hier de vos services m'annoncant que mon compte est repassé en Free.Lors de mon abonnement à un compte Family, j'avais rentrer ...

  • Newbie
  • Bonjour, Je vous écris car j'étais un utilisateur de Spotify Premium via un abonnement Family. Je viens de recevoir un mail hier de vos services m'annoncant que mon compte est repassé en Free. Lo...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Changing country

Hi,I recently moved to Germany, been trying to change my country to Germany (so my wife can benefit from the Family Premium) but no matter how many times I change it to Germany, it resets back to my old country. And I don't mean the profile page, it'...

  • Casual Listener
  • Hi, I recently moved to Germany, been trying to change my country to Germany (so my wife can benefit from the Family Premium) but no matter how many times I change it to Germany, it resets back to m...
  • boorch
  • Casual Listener
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 125 Views
  • 1 replies
  • 0 likes

Volume too quiet (couldn't reply to previous post)

Recently the volume from Spotify has dropped so significantly that I have to turn up the app to full volume to get it even close to loud enough. My external devices are also cranked up. As someone that listens to music quietly I don't expect to have ...

  • Regular
  • Recently the volume from Spotify has dropped so significantly that I have to turn up the app to full volume to get it even close to loud enough. My external devices are also cranked up. As someone th...
  • 96 Views
  • 0 replies
  • 0 likes
  • Premium
  • 96 Views
  • 0 replies
  • 0 likes

Account

Morgen! Ich bin Premiumkunde.Jetzt soll ich mich wieder neu anmelden, Wie geht das? Naja jedenfalls kann ich mein Passwort nicht zurück setzen, weil meine alte E-mail Adresse nicht mehr aktuell ist! Wie kann ich mein Premium wieder nutzen? ??

  • Newbie
  • Morgen! Ich bin Premiumkunde.Jetzt soll ich mich wieder neu anmelden, Wie geht das? Naja jedenfalls kann ich mein Passwort nicht zurück setzen, weil meine alte E-mail Adresse nicht mehr aktuell ist! ...
  • 84 Views
  • 0 replies
  • 0 likes
  • 84 Views
  • 0 replies
  • 0 likes