Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hallo liebe Communityich bin Administrator einer Spotify Familie und aus irgendeinem Grund wurden 2 meiner Mitglieder ohne meine Zustimmung entfernt. Ich kann diese beiden jetzt wieder Spotify free Mitglieder auch nicht mehr hinzufügen, bzw. wenn die...
He, är det här ända stället man kan få hjälp med att radera sitt konto när det blivit hackat? Hur som helst måste jag ha hjälp med det NU när någon lyckats byta email och lösen!!!
Hallo, meine Familienmitglieder wurden aus meinem Account entfernt. Ich kann sie nicht mehr hinzufügren obwohl ich alle Daten angegeben habe.
Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out:#1- it's made under my spotify account name, not my artist name#2- it's not allowing me...
I have recently gotten married. As such my Facebook account has a new name and also a new email. Although I log in with Facebook these changes have not been reflected in my Spotify profile.How do I get this to actually happen?
Hi!Im trying to open a Spotify account but i cannot pay with my swedish card, i relocated to malta so when im creating my account i name Malta as my country but my card is still swedish so it does not work.Can i still use Spotify regulary if i name s...
My spotify account is associated with my old facebook, and i cant change it to be connected to my new one.
I have a little problem with spotify where I don't give out any of my spotify information and randomly I'll see some random device using my account. I have reset my account and signed out off all other devices so it's clean now but I don't get why su...
Somehow I've been paying for premium for my old account which I haven't used for like 8 years... The reason is that they're both registered to the same email address, and the one I use I always logged on to using Facebook, though it was the same acco...
I have a family account in Panama for me, my wife and my son, all living in the same household. I got an email for their accounts that they could not confirm their address was the same as mine. Looking into their accounts, it seems they were set up w...
Oi Pessoal tudo bem??me ajudem!!!Fiz o Upgrade para conta Premium mas não consigo utilizar e fora que o cartão de crédito já enviou duas notificações de cobrança!! ou seja já paguei 2 vezes e nada!!!quero meu dinheiro de volta e que funcioneeeeeeo qu...
Someone has hacked my account and somehow changed me email address associated with my account. This has happened a couple times and I have only been subscribed to Spotify for 3 months. It's getting really annoying and EVERY help topic has me logged i...
Olá, Estou tentando cancelar meu plano família para passar a ser apenas Premium, mas fica dando um erro constante com a mensagem "Ops, algo deu errado. Tente novamente." Além disso, meu plano família passou a apresentar um dos ex-membros como adminis...
i ve used an old email adress, and accidentally entered the 30 days free after those days payment. But i cant get in this account to remove it!!! I dont want to pay after 30 days. I dont even know the password to this email account anymore. Help plea...
Fui fazer o teste de 60 dias grátis e devido a eu já ter feito o teste de 30 dias um ano atrás fui obrigado a cancelar o pedido para não pagar 16 reais, mas foi cobrado 10 reais no meu cartão e não foi estornado em seguida, quero o meu dinheiro de vo...
Hello,There was a problem with my credit card and payment wasn't successful. Later the payment was handled correctly. However, now my wife cannot use the family account. She gets adverts playing. I can no longer modify family members in the account p...
Hi guys,Quick question. I recently got my artist profile verified but the linked profile I have as a user doesn't seem to have merged with the artist profile. So for instance when I'm making a playlist where you can click on "Created by" you can stil...
Recently added the family account to my premium plan. I accidently entered a family member's name as myself. How do I make the edit (I put Adrian instead of Jeremy). I guess I'm asking how to edit the family. Please see attachment.
Não lembro o e-mail que cadastrei, já tentei todos.Tenho medo que a cobrança do Premium continue.Gostaria de cancelar.Tenho apenas os boletos que foram enviados para meu e-mail (sdiegobarbosa@gmail.com), avisando da cobrança, quando eu ainda estava u...
so i don't know my password to my spotify acount and it won't send the recovery email to my email acount, however i have another acount that the recovery email will be sent to for that acount, i have no idea what to do, if a spotify admin could help ...