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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398544 Views
  • 948 replies
  • 107 likes
  • Account
  • 398544 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171520 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171520 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99109 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99109 Views
  • 68 replies
  • 10 likes

Superuser Contribution I can't quit from family

I can't cancel the family account. I want to use only premium account. Not the family but it doesn't allow this.

  • Newbie
  • I can't cancel the family account. I want to use only premium account. Not the family but it doesn't allow this.
  • Alfredo
  • Roadie
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't let me log in

So when I press Log in through my Facebook account it says... "Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" Now I tried to make a new account and holy cow it says my email address is already ex...

  • Visitor
  • So when I press Log in through my Facebook account it says... "Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" Now I tried to make a new account ...
  • Alfredo
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing & Added playlists, also now in Spanish?

I opened Spotify on my computer about 3 days ago. First of all I noticed that all of my playlists (except for one or two) were gone. I also found three new playlists created by some "Camila V. Gómez".Today I also recieved an email from Spotify (in Sp...

  • Casual Listener
  • I opened Spotify on my computer about 3 days ago. First of all I noticed that all of my playlists (except for one or two) were gone. I also found three new playlists created by some "Camila V. Gómez"...
  • Alfredo
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 363 Views
  • 1 replies
  • 0 likes

Songs listed under wrong artist

Hello, Currently I'm trying to set up an artist account on Spotify. I already have 1 song of mine on Spotify by using Bandcamp. However, it is listed under a different inactive artist (with the same name) I was wondering how can I fix this?How do I l...

  • Newbie
  • Hello,   Currently I'm trying to set up an artist account on Spotify. I already have 1 song of mine on Spotify by using Bandcamp. However, it is listed under a different inactive artist (with ...
  • Maxim
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

My spotify premium account has been hacked!

Hello, my spotify premium account has been hacked. i was surprised that someone used my spotify at the same time as me, so i checked the website, i came in on the account, because its synced with my facebook account. So then i checked the account det...

  • Newbie
  • Hello, my spotify premium account has been hacked. i was surprised that someone used my spotify at the same time as me, so i checked the website, i came in on the account, because its synced with my ...
  • osornios
  • Spotify Star
  • 628 Views
  • 11 replies
  • 0 likes
  • Premium
  • 628 Views
  • 11 replies
  • 0 likes

Superuser Contribution No me deja ser premium!!!

Lo que pasa es que no me da la opción de ser premium que puedo hacer si ya desinstale la app y la volví a instalar??

  • Newbie
  • Lo que pasa es que no me da la opción de ser premium que puedo hacer si ya desinstale la app y la volví a instalar??
  • Tonhopuga
  • Newbie
  • 26464 Views
  • 2 replies
  • 0 likes
  • Premium
  • 26464 Views
  • 2 replies
  • 0 likes

Spotify family accounts Verwaltung

Hallo liebe Communityich bin Administrator einer Spotify Familie und aus irgendeinem Grund wurden 2 meiner Mitglieder ohne meine Zustimmung entfernt. Ich kann diese beiden jetzt wieder Spotify free Mitglieder auch nicht mehr hinzufügen, bzw. wenn die...

  • Newbie
  • Hallo liebe Community ich bin Administrator einer Spotify Familie und aus irgendeinem Grund wurden 2 meiner Mitglieder ohne meine Zustimmung entfernt. Ich kann diese beiden jetzt wieder Spotify free...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

HACKAT MITT KONTO

He, är det här ända stället man kan få hjälp med att radera sitt konto när det blivit hackat? Hur som helst måste jag ha hjälp med det NU när någon lyckats byta email och lösen!!!

  • Newbie
  • He, är det här ända stället man kan få hjälp med att radera sitt konto när det blivit hackat? Hur som helst måste jag ha hjälp med det NU när någon lyckats byta email och lösen!!!
  • Mahak92
  • Newbie
  • 959 Views
  • 1 replies
  • 0 likes
  • 959 Views
  • 1 replies
  • 0 likes

Account nicht mehr hinzufügbar

Hallo, meine Familienmitglieder wurden aus meinem Account entfernt. Ich kann sie nicht mehr hinzufügren obwohl ich alle Daten angegeben habe.

  • Casual Listener
  • Hallo,   meine Familienmitglieder wurden aus meinem Account entfernt. Ich kann sie nicht mehr hinzufügren obwohl ich alle Daten angegeben habe.
  • MrConjurer
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • Account
  • 210 Views
  • 2 replies
  • 0 likes

Spotify Artist issue

Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out:#1- it's made under my spotify account name, not my artist name#2- it's not allowing me...

  • Regular
  • Hi, I'm an artist and my spotify shows all of my current music (which is good). The problem is, when I try to make a custom playlist for my followers to check out: #1- it's made under my spotify acc...
  • majorsalutes111
  • Regular
  • 294 Views
  • 4 replies
  • 0 likes
  • Account
  • 294 Views
  • 4 replies
  • 0 likes

Facebook changes not reflected in Spotify profile

I have recently gotten married. As such my Facebook account has a new name and also a new email. Although I log in with Facebook these changes have not been reflected in my Spotify profile.How do I get this to actually happen?

  • Newbie
  • I have recently gotten married. As such my Facebook account has a new name and also a new email. Although I log in with Facebook these changes have not been reflected in my Spotify profile. How do...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Spotify payment issue due to travel.

Hi!Im trying to open a Spotify account but i cannot pay with my swedish card, i relocated to malta so when im creating my account i name Malta as my country but my card is still swedish so it does not work.Can i still use Spotify regulary if i name s...

  • Newbie
  • Hi! Im trying to open a Spotify account but i cannot pay with my swedish card, i relocated to malta so when im creating my account i name Malta as my country but my card is still swedish so it doe...
  • RonTonacao
  • Newbie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

My account is associated with my old Facebook

My spotify account is associated with my old facebook, and i cant change it to be connected to my new one.

  • Newbie
  • My spotify account is associated with my old facebook, and i cant change it to be connected to my new one.
  • toman95
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Privacy and Security issue

I have a little problem with spotify where I don't give out any of my spotify information and randomly I'll see some random device using my account. I have reset my account and signed out off all other devices so it's clean now but I don't get why su...

  • Newbie
  • I have a little problem with spotify where I don't give out any of my spotify information and randomly I'll see some random device using my account. I have reset my account and signed out off all oth...
  • 172 Views
  • 0 replies
  • 0 likes
  • Security
  • 172 Views
  • 0 replies
  • 0 likes

Help!

Somehow I've been paying for premium for my old account which I haven't used for like 8 years... The reason is that they're both registered to the same email address, and the one I use I always logged on to using Facebook, though it was the same acco...

  • Visitor
  • Somehow I've been paying for premium for my old account which I haven't used for like 8 years... The reason is that they're both registered to the same email address, and the one I use I always logge...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Can not change country of family accounts

I have a family account in Panama for me, my wife and my son, all living in the same household. I got an email for their accounts that they could not confirm their address was the same as mine. Looking into their accounts, it seems they were set up w...

  • Casual Listener
  • I have a family account in Panama for me, my wife and my son, all living in the same household. I got an email for their accounts that they could not confirm their address was the same as mine. Looki...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Paguei mas não consigo usar!!!

Oi Pessoal tudo bem??me ajudem!!!Fiz o Upgrade para conta Premium mas não consigo utilizar e fora que o cartão de crédito já enviou duas notificações de cobrança!! ou seja já paguei 2 vezes e nada!!!quero meu dinheiro de volta e que funcioneeeeeeo qu...

  • Newbie
  • Oi Pessoal tudo bem?? me ajudem!!! Fiz o Upgrade para conta Premium mas não consigo utilizar e fora que o cartão de crédito já enviou duas notificações de cobrança!! ou seja já paguei 2 vezes e n...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Email on my account changed and I can't get access to my account at all

Someone has hacked my account and somehow changed me email address associated with my account. This has happened a couple times and I have only been subscribed to Spotify for 3 months. It's getting really annoying and EVERY help topic has me logged i...

  • Newbie
  • Someone has hacked my account and somehow changed me email address associated with my account. This has happened a couple times and I have only been subscribed to Spotify for 3 months. It's getting r...
  • kejt_
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Não consigo cancelar o plano família

Olá, Estou tentando cancelar meu plano família para passar a ser apenas Premium, mas fica dando um erro constante com a mensagem "Ops, algo deu errado. Tente novamente." Além disso, meu plano família passou a apresentar um dos ex-membros como adminis...

  • Casual Listener
  • Olá,   Estou tentando cancelar meu plano família para passar a ser apenas Premium, mas fica dando um erro constante com a mensagem "Ops, algo deu errado. Tente novamente." Além disso, meu plan...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Superuser Contribution Wrong email for account

i ve used an old email adress, and accidentally entered the 30 days free after those days payment. But i cant get in this account to remove it!!! I dont want to pay after 30 days. I dont even know the password to this email account anymore. Help plea...

  • Newbie
  • i ve used an old email adress, and accidentally entered the 30 days free after those days payment. But i cant get in this account to remove it!!! I dont want to pay after 30 days. I dont even know th...
  • Melody
  • Spotify
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes