Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398343 Views
  • 948 replies
  • 107 likes
  • Account
  • 398343 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171438 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171438 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99092 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99092 Views
  • 68 replies
  • 10 likes

The password reset link doesn't work.

Opening the password reset link in either a regular or private/incognito browser window doesn't work. I receive the same error message in that the "wl.spotify.com" server cannot be found.

  • Visitor
  • Opening the password reset link in either a regular or private/incognito browser window doesn't work. I receive the same error message in that the "wl.spotify.com" server cannot be found.
  • osornios
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon..

Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon ancien iPhone qui est désormais HS et donc impossible de récupérer mes identifiants pour Spotify car je connais pas l'adresse ail avec le quel je l'ai créé (cela doit être mon ...

  • Visitor
  • Bonjour je vous contacte car j'ai un compte Spotify premium créé avec mon ancien iPhone qui est désormais HS et donc impossible de récupérer mes identifiants pour Spotify car je connais pas l'adresse...
  • osornios
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug about ads

I found problem with ads. I can without listening ads skip

  • Casual Listener
  • I found problem with ads. I can without listening ads skip
  • FATMA4
  • Casual Listener
  • 740 Views
  • 4 replies
  • 1 likes
  • 740 Views
  • 4 replies
  • 1 likes

Made for you playlist showing to third

I just received a screenshot of a work friend and on her’s spotify home page is showing my “Made for you” playlist.When she opens it, shows “playlist Made for Victor Ritton” and my profile pic on background. The point is, I have nothing with her on S...

  • Newbie
  • I just received a screenshot of a work friend and on her’s spotify home page is showing my “Made for you” playlist. When she opens it, shows “playlist Made for Victor Ritton” and my profile pic on b...
  • Luan
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 72 Views
  • 1 replies
  • 0 likes

My podcast account appears to have been suspended

PlanFree/PremiumCountrySpainDeviceAnyOperating SystemAny My Question or IssueMy account is Rolead Insensatos (rolead-insensatos) from SpainIt seems to have been suspended, I can't log in with my Gmail login as usual. Also now on Spotify my profile ap...

  • Visitor
  • Plan Free/Premium Country Spain Device Any Operating System Any   My Question or Issue My account is Rolead Insensatos (rolead-insensatos) from Spain It seems to have been suspended...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 219 Views
  • 1 replies
  • 0 likes

Won't let me change country

Hello,I've just moved to the United Kingdom from Australia and I wish to use my UK bank card to pay for premium. However, it won't let me as it says the card needs to be issued in the same country I'm currently living in. It then won't let me change ...

  • Visitor
  • Hello, I've just moved to the United Kingdom from Australia and I wish to use my UK bank card to pay for premium. However, it won't let me as it says the card needs to be issued in the same country ...
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 0 likes
  • Account
  • 74 Views
  • 1 replies
  • 0 likes

Cancel and delete my account

I was charged $19 for one month but I did not subscribe. I was to delete my account

  • Visitor
  • I was charged $19 for one month but I did not subscribe. I was to delete my account
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Reembolso

Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y me volvió a aparecer el mismo cuadro de diálogo. Lo ...

  • Newbie
  • Esta tarde intenté contratar el servicio Premium, al ingresar mis datos financieros, me dió error y en una ventana que decía "No te preocupes, no se te ha hecho ningún cargo", lo volví a intentar y m...
  • 31gai3gfs5wlojvejmt6
  • Visitor
  • 1292 Views
  • 9 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1292 Views
  • 9 replies
  • 2 likes

Cannot claim artist despite providing Youtube, Bandcamp link

Dear artist community, I am currently trying to claim a side project artist profile on Spotify but the support team denies any of my efforts to do so. First I provided them my Youtube channel link, then a Bandcamp link. Every time, they cannot verify...

  • Newbie
  • ...outube channel link, then a Bandcamp link. Every time, they cannot verify it because they "cannot see your mail address publicly". I neither have an Instagram, nor Twitter, nor a page for that artist. The a...
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • Account
  • 71 Views
  • 1 replies
  • 0 likes

How can i chance my dúo premium plan to an individual one ??

My Granda pased away and he has the titular of this account. Now we have to change all the account to be in my gradmas payment. Meaning changing from what es dúo premium to an individual one. I dont want her to lose any of the songs or playlist she h...

  • Visitor
  • My Granda pased away and he has the titular of this account. Now we have to change all the account to be in my gradmas payment. Meaning changing from what es dúo premium to an individual one. I dont ...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution My email isn’t updating

hi, I’ve been trying to update my email from the old one I use and whenever I try to update it, it comes up with something went wrong try again every time I do it

  • Visitor
  • hi, I’ve been trying to update my email from the old one I use and whenever I try to update it, it comes up with something went wrong try again every time I do it
  • Joan
  • Moderator
  • 177 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 177 Views
  • 3 replies
  • 0 likes

Cómo cambiar administrador de cuentas

La cuenta que es administradora de cuentas es una cuenta muy antigua que no se utiliza, como puedo hacer para cambiar de cuenta?

  • Visitor
  • La cuenta que es administradora de cuentas es una cuenta muy antigua que no se utiliza, como puedo hacer para cambiar de cuenta?
  • osornios
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Change country and payment

hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for mePlanPremiumCountry UK, need to move to Italy My Question or Issuehello!! i have followed every gu...

  • Visitor
  • hello!! i have followed every guide on the spotify website and in the community about how to change country and payment but any of them is working for me Plan Premium Country  UK, need to mo...
  • osornios
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Premium
  • 83 Views
  • 1 replies
  • 0 likes

Spotify Kids isn't available in the country or region associated with your account.

Spotify Kids isn't available in the country or region associated with your account. Plan: PremiumCountry: SingaporeDevice: iPad mini 2Operating System iOS 12.5.1 I want to use Spotify Kids on one of my iPads which my kids use, and bought Spotify Prem...

  • Casual Listener
  • Spotify Kids isn't available in the country or region associated with your account.   Plan: Premium Country: Singapore Device: iPad mini 2 Operating System iOS 12.5.1   I want t...
  • Allancm
  • Casual Listener
  • 6343 Views
  • 10 replies
  • 6 likes
  • Account
    Other
    Premium
  • 6343 Views
  • 10 replies
  • 6 likes

Superuser Contribution cerré mi cuenta y este mes esta cancelado ahora no me reconoce que hago

Sin querer cerré mi cuenta y ya había cancelado este mes el servicio primiun como hago porque ahora no me lo reconoce ...

  • Visitor
  • Sin querer cerré mi cuenta y ya había cancelado este mes el servicio primiun como hago porque ahora no me lo reconoce ...
  • Maria
  • Moderator
  • 53 Views
  • 1 replies
  • 0 likes
  • 53 Views
  • 1 replies
  • 0 likes

spotify premium agregar familiar

spotify premium agregar familiar

  • Visitor
  • spotify premium agregar familiar
  • Bittencourt
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium working on phone but not on desktop - says I'm only Free

On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium. I'm not paying another £13.99 a month for this

  • Visitor
  • On my phone I have the premium plan, but I downloaded and logged into the desktop app, but it is telling my plan is the Free one, not premium.   I'm not paying another £13.99 a month for this
  • Eni
  • Moderator
  • 421 Views
  • 3 replies
  • 0 likes
  • Premium
  • 421 Views
  • 3 replies
  • 0 likes