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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397927 Views
  • 947 replies
  • 107 likes
  • Account
  • 397927 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171145 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171145 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99008 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99008 Views
  • 68 replies
  • 10 likes

Någon använder mitt account

Hej jag skulle behöva få hjälp med att logga ut mig från alla enheter jag är inloggad på då det är någon som stoppar för mig hela tiden.Mvh john

  • Newbie
  • Hej jag skulle behöva få hjälp med att logga ut mig från alla enheter jag är inloggad på då det är någon som stoppar för mig hela tiden. Mvh john
  • Hempe421
  • Newbie
  • 397 Views
  • 2 replies
  • 0 likes
  • Account
  • 397 Views
  • 2 replies
  • 0 likes

I can't Join the family premium from my friend's inviting

Hey i just get inviting from my friend , but i still cant use it after i typed the same address ?Please help me to save this problem!!!

  • Newbie
  • Hey i just get inviting from my friend , but i still cant use it after i typed the same address ? Please help me to save this problem!!!
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Unauthorized person posted our song on Spotify

How can someone post my Daughters song on Spotify without our permission and why doesn't Spotify take it down. The Song is Fuego Gabrielle Musicaro feat French Montana. We own the master and need immediate removal of this HRMI/Blakbird company. Pleas...

  • Newbie
  • How can someone post my Daughters song on Spotify without our permission and why doesn't Spotify take it down. The Song is Fuego Gabrielle Musicaro feat French Montana. We own the master and need imm...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Payment

I supposed to have a Premium account as each month I'm paying the 9,99 € fee through Paypal.Now that I want to resign my profile online shows only that I am a Spotify free member.How that is possible??

  • Newbie
  • I supposed to have a Premium account as each month I'm paying the 9,99 € fee through Paypal.Now that I want to resign my profile online shows only that I am a Spotify free member.How that is possible...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

I can not get premium after my wife got it

Hi together,I have the following problem: My wife got spotify premium with the 0,99€ per month deal. She payed it with my paypal account because we use only one.So I wanted to do the same. But I always get back to the button to get premium after logg...

  • Newbie
  • Hi together, I have the following problem: My wife got spotify premium with the 0,99€ per month deal. She payed it with my paypal account because we use only one. So I wanted to do the same. B...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 149 Views
  • 1 replies
  • 0 likes

Music sounds different

My music has started to sound different, my favourite songs liars, reality both have the beats changed and have been annoying my sound. it had been normal since today which when i went onto spotify and turned on my song the lyrics are the same but th...

  • Newbie
  • My music has started to sound different, my favourite songs liars, reality both have the beats changed and have been annoying my sound. it had been normal since today which when i went onto spotify a...
  • Lactose_Tolerant
  • Casual Listener
  • 1791 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Other
    Unlimited
  • 1791 Views
  • 3 replies
  • 1 likes

Ayuda por favor

Al intentar iniciar sesión me indica que estoy en el extranjero y que solo 14 días podre utilizar la App pero yo no estoy en el extranjero. La solución me indica entrar a Spotify.com y editar información de cuenta colocando el país donde me registre ...

  • Newbie
  • Al intentar iniciar sesión me indica que estoy en el extranjero y que solo 14 días podre utilizar la App pero yo no estoy en el extranjero. La solución me indica entrar a Spotify.com y editar informa...
  • osornios
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Won't recognize Premium after reinstalling and relogs

Hello Spotify Community! I have recently switched from one celluar company to another. In my old plan I had Spotify Premium with it. Now that I switched I have gone back to pay directly to Spotify. I got downgraded about a week ago and upgraded to Pr...

  • Newbie
  • Hello Spotify Community!   I have recently switched from one celluar company to another. In my old plan I had Spotify Premium with it. Now that I switched I have gone back to pay directly to S...
  • osornios
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Account name changed itself

I decided to make a new account that won't be connected to my facebook, as I don't use facebook anymore and don't want to rely on it. I entered a short username "Oxraid" and spotify accepted it. But once I payed for premium I saw that for some reason...

  • Newbie
  • I decided to make a new account that won't be connected to my facebook, as I don't use facebook anymore and don't want to rely on it. I entered a short username "Oxraid" and spotify accepted it. But ...
  • osornios
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Spotiamb 0.2.1 is ruining spotify. Unless fixed I'm going to unsubscribe!

I am adding my issue to the numerous others I see on this search who haven't be able to stop Spotiamb from taking over their account to play weird music. Is anyone at spotify going to actually address this problem (that seems to have been going on si...

  • Newbie
  • I am adding my issue to the numerous others I see on this search who haven't be able to stop Spotiamb from taking over their account to play weird music. Is anyone at spotify going to actually a...
  • osornios
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

What happens if I buy Spotify Premium in Italy, and come back to Israel?

I live in Israel and am going to Italy for 4 days pretty soon. I know Spotify is available in Italy and not Israel, so If I buy premium in Italy and come back to Israel do I lose access to Spotify Premium?

  • Regular
  • I live in Israel and am going to Italy for 4 days pretty soon. I know Spotify is available in Italy and not Israel, so If I buy premium in Italy and come back to Israel do I lose access to Spotify Pr...
  • osornios
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Premium
  • 328 Views
  • 1 replies
  • 0 likes

No puedo entrar a mi cuenta

Hola, bueno lo que pasa es que yo no entrar a mi cuenta, dice que mi contraseña esta mal y no recuerdo mi email al que lo asocie, si alguien podría ayudarme por favor, ya que mi cuenta cuenta con premium.

  • Newbie
  • Hola, bueno lo que pasa es que yo no entrar a mi cuenta, dice que mi contraseña esta mal y no recuerdo mi email al que lo asocie, si alguien podría ayudarme por favor, ya que mi cuenta cuenta con pre...
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Accidentally deleted app

Accidentally deleted app, when I re-downloaded it all my songs and playlists were gone. Just want those songs back, and restore it to the original account, thank you

  • Casual Listener
  • Accidentally deleted app, when I re-downloaded it all my songs and playlists were gone. Just want those songs back, and restore it to the original account, thank you
  • osornios
  • Spotify Star
  • 2610 Views
  • 3 replies
  • 0 likes
  • 2610 Views
  • 3 replies
  • 0 likes

Offline music won't appear

Every time I swipe download music it downloads my songs I have saved then I turn offline mode on and all my songs saved are gone. Then I switch back to on line and they appear only they aren't downloaded and I'm getting really fustrated.

  • Newbie
  • Every time I swipe download music it downloads my songs I have saved then I turn offline mode on and all my songs saved are gone. Then I switch back to on line and they appear only they aren't downlo...
  • osornios
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
  • 187 Views
  • 1 replies
  • 0 likes

can't login or reset password

I can't login into my account. Also password reset doesn't work. If I press "send" for de reset just an error message shows up. Additionally I got an email that I canceled my premium membership, which I have not. What can I do?

  • Newbie
  • I can't login into my account. Also password reset doesn't work. If I press "send" for de reset just an error message shows up. Additionally I got an email that I canceled my premium membership, whic...
  • osornios
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

I want to talk to someone about my account

I need to talk to someone about an account I closed but am getting charges on my bank account!! Please give me a number to call!!

  • Newbie
  • I need to talk to someone about an account I closed but am getting charges on my bank account!! Please give me a number to call!!
  • osornios
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

Como miro mi contraseña?

Olvida la clave de mi corro electronico,y necesito mi cuenta de spotify pero es que no rucuerdo mi clave de spotify y necesito mirarla,la cual cuando abri mi cuenta de spotify en mi computador quedo guardada por eso pude entrar,pero necesito ingresar...

  • Newbie
  • Olvida la clave de mi corro electronico,y necesito mi cuenta de spotify pero es que no rucuerdo mi clave de spotify y necesito mirarla,la cual cuando abri mi cuenta de spotify en mi computador quedo ...
  • osornios
  • Spotify Star
  • 64520 Views
  • 1 replies
  • 0 likes
  • 64520 Views
  • 1 replies
  • 0 likes

How i can set device password

 how i can set device password to make my account more secured

  • Newbie
  •  how i can set device password to make my account more secured
  • osornios
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Problem with my displayed name

After creating my account using facebook, I find that the name displayed is a gibberish word (see attachment). However when I'm in the Spotify help (support.spotify.com), it shows me the correct name. Does anyone know what causes this problem?

  • Newbie
  • After creating my account using facebook, I find that the name displayed is a gibberish word (see attachment). However when I'm in the Spotify help (support.spotify.com), it shows me the correct name...
  • osornios
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes