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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398202 Views
  • 947 replies
  • 107 likes
  • Account
  • 398202 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171360 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171360 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99070 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99070 Views
  • 68 replies
  • 10 likes

HACKED

SOMEONE HACKED INTO MY ACCOUNT AND CHANGED ALL MY SETTINGS AND THERE IS NO WAY I CAN GET A HOLD OF SOMEONE FROM SPOTIFY. SINCE THEY CHANGED ME EMAIL, I CAN NOT SEND AN EMAIL TO RESET MY INFORMATION BECAUSE IT WILL GO TO THEM. HEEEEELP!

  • Newbie
  • SOMEONE HACKED INTO MY ACCOUNT AND CHANGED ALL MY SETTINGS AND THERE IS NO WAY I CAN GET A HOLD OF SOMEONE FROM SPOTIFY. SINCE THEY CHANGED ME EMAIL, I CAN NOT SEND AN EMAIL TO RESET MY INFORMATION B...
  • slivmi
  • Newbie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

UNAUTHORIZED CHARGED TO MY CREDIT CARD!

I checked my checkbook this morning and noticed charges from Spotify. I have never heard of them before this and have no desire to use their services. My bank has instructed me to complete a fraudulant charge affidavit which I will on Monday. In the ...

  • Casual Listener
  • I checked my checkbook this morning and noticed charges from Spotify. I have never heard of them before this and have no desire to use their services. My bank has instructed me to complete a fraudula...
  • Rodeomom
  • Newbie
  • 2205 Views
  • 5 replies
  • 0 likes
  • 2205 Views
  • 5 replies
  • 0 likes

Superuser Contribution why can any soptify account control my music on PS4?

Why can any one mess with my music on my PS4 even though im singned into my own acount? I have had music blasted into my head phones at max volume to many times now. Is there any way to only allow devices signed into my account conect to my PS4?

  • Casual Listener
  • Why can any one mess with my music on my PS4 even though im singned into my own acount? I have had music blasted into my head phones at max volume to many times now. Is there any way to only allow de...
  • ngdrex
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problema con la dirección fisica del Spotify Familiar

Tengo un problema en cuanto invito a mi hermana a mi plan familiar. Para que ella pueda acceder al premium le solicitan la dirección de la calle y el número de la calle. Pero son dato que en ningún momento he proporcionado a Spotify y tampoco se me h...

  • Casual Listener
  • Tengo un problema en cuanto invito a mi hermana a mi plan familiar. Para que ella pueda acceder al premium le solicitan la dirección de la calle y el número de la calle. Pero son dato que en ningún m...
  • DALEO
  • Casual Listener
  • 3543 Views
  • 5 replies
  • 0 likes
  • 3543 Views
  • 5 replies
  • 0 likes

Newsletter

Mi è arrivata una mail da Spotify che mi chiede di confermare l'indirizzo email..siccome ho sempre ricevuto mail da Spotify mi pare strano che adesso mi venga richiesto di confermarlo..non vorrei che fosse una mail fasulla che se clicco qualcosa part...

  • Newbie
  • Mi è arrivata una mail da Spotify che mi chiede di confermare l'indirizzo email..siccome ho sempre ricevuto mail da Spotify mi pare strano che adesso mi venga richiesto di confermarlo..non vorrei che...
  • 533 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 533 Views
  • 0 replies
  • 0 likes

Superuser Contribution Ta bort konto

Jag vill ta bort mitt konto då jag har ett annat och vill använda denna mailadressen till mitt andra konto hur gör jag?

  • Visitor
  • Jag vill ta bort mitt konto då jag har ett annat och vill använda denna mailadressen till mitt andra konto hur gör jag?
  • SergioDavid
  • Roadie
  • 36877 Views
  • 1 replies
  • 6 likes
  • Account
  • 36877 Views
  • 1 replies
  • 6 likes

Superuser Contribution have premium account but it still says i only have the free one

So I've had spotify premium for almost 2 years now and just tonight I started having problems getting my premium access. I have tried literally everything, I uninstalled the app on my phone and reinstalled, logged out and back in numerous times on bo...

  • Newbie
  • So I've had spotify premium for almost 2 years now and just tonight I started having problems getting my premium access. I have tried literally everything, I uninstalled the app on my phone and reins...
  • SergioDavid
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Hinzufügen von Familien Mitgliedern funktioniert nicht

Hallo zusammen, ich hab evor kurzem zu Premium Family gewechselt. Leider kann ich jedoch keine Mitgleider hinzufügen. Ich bekomme immer wieder die Fehlermeldung: "Hoppla! Da ist wohl was schief gelaufen. Versuch es nochmnal. Woran liegt das? Wie beko...

  • Newbie
  • Hallo zusammen,   ich hab evor kurzem zu Premium Family gewechselt. Leider kann ich jedoch keine Mitgleider hinzufügen.   Ich bekomme immer wieder die Fehlermeldung: "Hoppla! Da ist woh...
  • TheBruce
  • Regular
  • 1913 Views
  • 10 replies
  • 0 likes
  • Premium
  • 1913 Views
  • 10 replies
  • 0 likes

Solved!! Spotify does not accept payment

I'm trying to pay for my spotify premium but system does not accept my payment neither with credit card (tried 3 different ones) neither with pre payment option (boleto). I got an error message: "Your credit card seems not to be in a good day" I cont...

  • Casual Listener
  • I'm trying to pay for my spotify premium but system does not accept my payment neither with credit card (tried 3 different ones) neither with pre payment option (boleto). I got an error message: "You...
  • Robert_W
  • Community Legend
  • 582 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 582 Views
  • 3 replies
  • 0 likes

Solved!! Account stolen

Today I've received a mail that my account mail was changed in thisq4tfcking@nost.comNow I can't log in in my account and this di**head is using my Premium account. How can I change the mail. Please help me

  • Newbie
  • Today I've received a mail that my account mail was changed in thisq4tfcking@nost.com Now I can't log in in my account and this di**head is using my Premium account.   How can I change t...
  • Robert_W
  • Community Legend
  • 1134 Views
  • 1 replies
  • 0 likes
  • 1134 Views
  • 1 replies
  • 0 likes

my account is being used by somebody

Hello Spotify,I just logged out on all facebook account and my spotify account. after 15 minutes my music was paused already by someone... How can I prevent this?thanks in advance

  • Newbie
  • Hello Spotify, I just logged out on all facebook account and my spotify account. after 15 minutes my music was paused already by someone... How can I prevent this? thanks in advance
  • Robert_W
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app showing old facebook picture

I have changed my profile picture around a week ago and Spotify app is still showing the previous one. When I check the Spotify webpage, it shows the correct one but only app is showing the wrong one. I attempted deleting cache and date and even unin...

  • Visitor
  • I have changed my profile picture around a week ago and Spotify app is still showing the previous one. When I check the Spotify webpage, it shows the correct one but only app is showing the wrong one...
  • SergioDavid
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify followers can't see what I am listening to on spotify

I'm not on a private session yet my friends who follow my spotify account can't see what I'm listening to on the side bar. I disconnected facebook because the problem may have started around the time I connected my spotify account to my facebook. Any...

  • Newbie
  • I'm not on a private session yet my friends who follow my spotify account can't see what I'm listening to on the side bar. I disconnected facebook because the problem may have started around the time...
  • SergioDavid
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find premium account information

So, my bank account shows that I have a Spotify account with Premium status, but of all my known emails and log-ins, none of them are Premium. Not sure what to do about this situation, as it keeps pulling out on the first week of each month, and I wa...

  • Newbie
  • So, my bank account shows that I have a Spotify account with Premium status, but of all my known emails and log-ins, none of them are Premium.   Not sure what to do about this situation, as it...
  • SergioDavid
  • Roadie
  • 907 Views
  • 1 replies
  • 0 likes
  • 907 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Account got Stolen As well

My Account got stolen As well...Someone Changed My E-Mail adress...Not connceted to Facebook... but i'm writing from My "facebookaccount"I'm Not able to get into My Account so please dont tell me to change My pwOr to log out of My Account with everyt...

  • Casual Listener
  • My Account got stolen As well... Someone Changed My E-Mail adress... Not connceted to Facebook... but i'm writing from My "facebookaccount" I'm Not able to get into My Account so please dont tell ...
  • SergioDavid
  • Roadie
  • 325 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 325 Views
  • 1 replies
  • 0 likes

dar de baja cuenta de Spotify

hola! he visto la promoción de 0,99€ por 3 meses y me he dado de alta poniendo los datos de mi tarjeta pero no se activa la cuenta Premium. Ya entré y salí varias veces del usuario, pero el status sigue siendo el free en lugar de Premium. Me cansé de...

  • Casual Listener
  • hola! he visto la promoción de 0,99€ por 3 meses y me he dado de alta poniendo los datos de mi tarjeta pero no se activa la cuenta Premium. Ya entré y salí varias veces del usuario, pero el status si...
  • user-removed
  • Not applicable
  • 1501 Views
  • 4 replies
  • 0 likes
  • 1501 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Premium ain't working

Hi,I just came back from Canada where I had a Spotify account with Fido (phone operator).Now I'm in France so I cancelled my Fido account, and I choosed to pay Spotify Premium (for students).Now my problem is, that on the website it says that i'm Pre...

  • Newbie
  • Hi, I just came back from Canada where I had a Spotify account with Fido (phone operator). Now I'm in France so I cancelled my Fido account, and I choosed to pay Spotify Premium (for students). No...
  • SergioDavid
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled premium to early

I've had 7 days for free and 3 month for 0.99 but today the account switched from 7 days to the 3 months and i cancelled it to early bacause i wanted to cancel my premium after the 3 months. So my question is, is it possible to get my 3 months for 0....

  • Casual Listener
  • I've had 7 days for free and 3 month for 0.99 but today the account switched from 7 days to the 3 months and i cancelled it to early bacause i wanted to cancel my premium after the 3 months. So my qu...
  • SergioDavid
  • Roadie
  • 996 Views
  • 1 replies
  • 0 likes
  • Account
  • 996 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account does not work

Hi, i just updated my premium account to family premium and invited family members. One did not receive the invitation link at all and another does not get it working via invitation e-mail. In invitation email there is code, which does not work in lo...

  • Newbie
  • Hi, i just updated my premium account to family premium and invited family members. One did not receive the invitation link at all and another does not get it working via invitation e-mail. In invita...
  • SergioDavid
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution From free spotify to family

I had free Spotify before, but uograded to family since we were 4 in family. I Am the one that pays for it. I used the same login information in the upgrade and now I only have the free accont again with a lot of advicement on my phone. Hate that! My...

  • Casual Listener
  • I had free Spotify before, but uograded to family since we were 4 in family. I Am the one that pays for it. I used the same login information in the upgrade and now I only have the free accont again ...
  • gunnlinde
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 243 Views
  • 2 replies
  • 0 likes