Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398782 Views
  • 950 replies
  • 107 likes
  • Account
  • 398782 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171620 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171620 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Superuser Contribution my partner has connected my spotify to her facebook how do i remove it

How can i remove it? I dont have facebook myself anymore but i dont want her name and picture as its my account!

  • Casual Listener
  • How can i remove it? I dont have facebook myself anymore but i dont want her name and picture as its my account!
  • lankylioneer
  • Casual Listener
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

I would like spotify to offer a phone number to call for customer support. Not good with computers.

I am an older Spotify user who just loves the concept of Spotify, but am not very computer savvy. So when I encounter a problem, it is beyond difficult for me to try to navigate your site for an answer. I usually have to ask my daughter to help, but ...

  • Newbie
  • I am an older Spotify user who just loves the concept of Spotify, but am not very computer savvy. So when I encounter a problem, it is beyond difficult for me to try to navigate your site for an answ...
  • LOSALOSALOSA
  • Newbie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

How to setup Family account when using Rogers Premium (Canada)

I have Spotify Premium from Rogers in Canada, and it's supposed to allow for the family plan, but I don't see any options to do it. I saw on the support page "If you have a Premium account created through any other company than Spotify, you will need...

  • Casual Listener
  • I have Spotify Premium from Rogers in Canada, and it's supposed to allow for the family plan, but I don't see any options to do it.  I saw on the support page "If you have a Premium account crea...
  • innesyates
  • Newbie
  • 1971 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 1971 Views
  • 4 replies
  • 0 likes

Superuser Contribution Acccount suddenly deleted?

Got logged out from spotify today, and after that i could not log in anymore. When i try to reset password it says "username or email adress is not linked to a active Acccount".. I have checked like 2000 Times', and the username is correct. Can someb...

  • Newbie
  • Got logged out from spotify today, and after that i could not log in anymore. When i try to reset password it says "username or email adress is not linked to a active Acccount".. I have checked like ...
  • JuanCamilo
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't let me connect my account to Facebook

Hey,I want to connect my Spotify account to my Facebook account, I've been having some issues getting it to work. Whenever I try to manually connect my account to Facebook via the Spotify website, I keep getting the same error message: 'Sorry there h...

  • Visitor
  • Hey, I want to connect my Spotify account to my Facebook account, I've been having some issues getting it to work. Whenever I try to manually connect my account to Facebook via the Spotify website, ...
  • user-removed
  • Not applicable
  • 2389 Views
  • 2 replies
  • 1 likes
  • 2389 Views
  • 2 replies
  • 1 likes

Connect to Facebook

Hi, I am unable to conect my account to facebook - it states "Sorry there has been a temporary error, please try again later." Thank you

  • Newbie
  • Hi,   I am unable to conect my account to facebook - it states "Sorry there has been a temporary error, please try again later."   Thank you
  • zuado01
  • Music Fan
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
  • 150 Views
  • 1 replies
  • 0 likes

Premium alamıyorum

Premium almak için Spotify hesabı açtım iki arkadaşım da rica etti onlar da kendi hesaplarını verdiler onlar için premium alacaktım. Önce arkadaşın hesabını yaptım ve başarıyla oldu. Elimde ekran görüntüsü mevcut. Telefonuma bankadan cekildigine dair...

  • Newbie
  • Premium almak için Spotify hesabı açtım iki arkadaşım da rica etti onlar da kendi hesaplarını verdiler onlar için premium alacaktım. Önce arkadaşın hesabını yaptım ve başarıyla oldu. Elimde ekran gör...
  • user-removed
  • Not applicable
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Solved!! Not Getting Advertised Promotional Rate - 99 Cents for Three Months

When I logged in under my trial on the splash page it showed a promotion for the first three months of premium at 99 cents per month. When I activated premium I did not get the promotional rate. How do I get this fixed? I was charged the normal $9.99...

  • Newbie
  • When I logged in under my trial on the splash page it showed a promotion for the first three months of premium at 99 cents per month. When I activated premium I did not get the promotional rate. How ...
  • steps4038
  • Newbie
  • 37278 Views
  • 142 replies
  • 17 likes
  • Account
    Premium
  • 37278 Views
  • 142 replies
  • 17 likes

Superuser Contribution Premium Family in Spanien

Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit in Spanien, liegt es daran?

  • Casual Listener
  • Habe einen Premium Family Account. Online wird dieser auch so angezeigt. Wenn ich mich aber in der App anmelde, erscheint nur free und ich kann auch keine Playlists Downloaden. Befinde mich zu Zeit i...
  • Scholz03
  • Casual Listener
  • 304 Views
  • 2 replies
  • 0 likes
  • Premium
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members kicked out

So my grandfather and cousin (living in the same house) were kicked out of spotify family. We are using it for months and now this? Reenter/Reinvite doesn't work because "spotify could check if the people live at the same address". What the **bleep**...

  • Visitor
  • So my grandfather and cousin (living in the same house) were kicked out of spotify family. We are using it for months and now this? Reenter/Reinvite doesn't work because "spotify could check if the p...
  • Melody
  • Spotify
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong email.

Someone registered an account with my email and I can't find how to report it.

  • Newbie
  • Someone registered an account with my email and I can't find how to report it.
  • Melody
  • Spotify
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conta Hackeada

Olá, sou assinante premium e tive minha conta hackeada hoje. Trocaram minha assinatura premium pelo plano familiar e cadastraram novos devices com e-mails falsos. Já deletei os aparelhos, porém solicito retorno ao plano antigo com urgência. Não consi...

  • Newbie
  • Olá, sou assinante premium e tive minha conta hackeada hoje. Trocaram minha assinatura premium pelo plano familiar e cadastraram novos devices com e-mails falsos. Já deletei os aparelhos, porém solic...
  • Melody
  • Spotify
  • 3083 Views
  • 1 replies
  • 0 likes
  • 3083 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for Artists - Multiple Users?

Can I set up my Spotift for Artists account to have mutliple users with access? Kind of like how a band's page on Facebook can have multiple admins? If so, how? Thanks!

  • Music Fan
  • Can I set up my Spotift for Artists account to have mutliple users with access? Kind of like how a band's page on Facebook can have multiple admins?   If so, how?   Thanks!
  • Melody
  • Spotify
  • 4553 Views
  • 5 replies
  • 1 likes
  • Account
  • 4553 Views
  • 5 replies
  • 1 likes

Spotify won't recognize me as Family owner

Recently switched to Family Plan but spotify doesn't recognize me as the owner, so I can't invite people to the plan.

  • Newbie
  • Recently switched to Family Plan but spotify doesn't recognize me as the owner, so I can't invite people to the plan.
  • Crocodylia
  • Casual Listener
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

I have a password but I keep getting texts with passwords multiple times a day

I am currently not on facebook and I just signed up for Spotify using my email address. I set up a password but I keep getting text messages saying use a certain number as my password and I get multiple messages a day with different numbers. I respon...

  • Newbie
  • I am currently not on facebook and I just signed up for Spotify using my email address. I set up a password but I keep getting text messages saying use a certain number as my password and I get multi...
  • 1242079616
  • Newbie
  • 1316 Views
  • 2 replies
  • 1 likes
  • 1316 Views
  • 2 replies
  • 1 likes

Premium promo

Why spotify after i purchase for premium promo for three months i got one month only ?

  • Newbie
  • Why spotify after i purchase for premium promo for three months i got one month only ? 😞
  • Maxim
  • Spotify Star
  • 7004 Views
  • 1 replies
  • 0 likes
  • 7004 Views
  • 1 replies
  • 0 likes

Wann wird die Kündigung aktiv?

Servus, ich habe mir soeben Premium geholt, würde es aber gerne nach den 2 Freimonaten wieder abgeben. Kann ich dann jetzt schon kündigen? Klingt doof, ist mir aber tatsächlich nicht klar geworden. Also läuft Premium die vollen 3 Monate weiter, wenn ...

  • Newbie
  • Servus,   ich habe mir soeben Premium geholt, würde es aber gerne nach den 2 Freimonaten wieder abgeben. Kann ich dann jetzt schon kündigen? Klingt doof, ist mir aber tatsächlich nicht klar ...
  • Eumel17
  • Newbie
  • 942 Views
  • 2 replies
  • 3 likes
  • Account
    Free
    Premium
  • 942 Views
  • 2 replies
  • 3 likes

Subscribed to premium but not recognised by any devices

I have subscribed to Premium through a spotify partner, the subscription page confirms that i have premium however no devices (android phone and desktop) recognise the premium account they both say free account and i am refered to the subscription pa...

  • Casual Listener
  • I have subscribed to Premium through a spotify partner, the subscription page confirms that i have premium however no devices (android phone and desktop) recognise the premium account they both say f...
  • Zygt
  • Casual Listener
  • 222 Views
  • 4 replies
  • 0 likes
  • 222 Views
  • 4 replies
  • 0 likes

Connexion absolument impossible

Bonjour, je me suis abonnée à Spotify prémium mais je ne parviens absolument jamais me connecter... je connais parfaitement mon mot de passe et mon adresse mail , je ne passe pas par un compte Facebook, je reçois bien les mails de réinitialisation du...

  • Newbie
  • Bonjour, je me suis abonnée à Spotify prémium mais je ne parviens absolument jamais me connecter...  je connais parfaitement mon mot de passe et mon adresse mail , je ne passe pas par un compte...
  • Laurence5
  • Newbie
  • 965 Views
  • 1 replies
  • 2 likes
  • 965 Views
  • 1 replies
  • 2 likes

Forgotten login

I have just activated a resubscription offer. But I can't remember my password. I have clicked to reset it but no email has been sent. I have tried this several times.

  • Newbie
  • I have just activated a resubscription offer. But I can't remember my password. I have clicked to reset it but no email has been sent. I have tried this several times.
  • kejt_
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes