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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398880 Views
  • 950 replies
  • 107 likes
  • Account
  • 398880 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171681 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171681 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

Moved from NL to Singapore

Two years ago we moved from The Netherlands to Singapore. We started our Spotify subscription in NL. We all used this account in Singapore. Three weeks ago we upgraded this account to a family account. I signed up with a new account, but this account...

  • Casual Listener
  • Two years ago we moved from The Netherlands to Singapore. We started our Spotify subscription in NL. We all used this account in Singapore. Three weeks ago we upgraded this account to a family accoun...
  • OptimuzKrice
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 344 Views
  • 1 replies
  • 0 likes

Wrong email when created an acc

Hi. I have only just created a new account and I entered the wrong email address are you please able to help me change it and also the name of my Account name .

  • Newbie
  • Hi. I have only just created a new account and I entered the wrong email address 😑 are you please able to help me change it and also the name of my Account name .
  • OptimuzKrice
  • Roadie
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
  • 348 Views
  • 1 replies
  • 0 likes

Logged in else where

Hi, I have read all the other posts on music pausing due to account being used elsewhere, I have changed my facebook password, logged out of all devices deleted all offline devices and am still have this issue. Has anyone figured out if this is a cli...

  • Newbie
  • Hi,    I have read all the other posts on music pausing due to account being used elsewhere, I have changed my facebook password, logged out of all devices deleted all offline devices and...
  • OptimuzKrice
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Account
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium a familiar sin avisar

Hola alguien me podria decir porque mi cuenta se a puesto en familiar sin yo demandarlo? ademas me salio un correo electronico que no conozco de nada... me han cobrado dos meses, hay manera de recuperar el dinero??

  • Newbie
  • Hola alguien me podria decir porque mi cuenta se a puesto en familiar sin yo demandarlo? ademas me salio un correo electronico que no conozco de nada... me han cobrado dos meses, hay manera de recupe...
  • 036degrees
  • Newbie
  • 230 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 230 Views
  • 2 replies
  • 0 likes

Cancelaram meu plano premium

Gostaria de saber porque cancelaram meu plano???

  • Newbie
  • Gostaria de saber porque cancelaram meu plano???
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problema con cuenta familiar

Buenas tardes,Desde hace más o menos un año mi familia y yo tenemos plan familiar en Spotify. Sin embargo, este mes me aparecio que mi ceunta es FREE. No he realizado ningún cambio ni me ha llegado ningún email. A mi hermana si que le llegó un mensaj...

  • Newbie
  • Buenas tardes, Desde hace más o menos un año mi familia y yo tenemos plan familiar en Spotify. Sin embargo, este mes me aparecio que mi ceunta es FREE. No he realizado ningún cambio ni me ha llegado...
  • Aimee_T
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Premium 3 months for €0,99

I signed up for he 3 months for 0,99 premium package, but something went wrong i guess. I had to pay the regular price and it saids my premium account will finisk on january 27th. What happend and what do i need to do? CharlitteNetherlands

  • Casual Listener
  • I signed up for he 3 months for 0,99 premium package, but something went wrong i guess. I had to pay the regular price and it saids my premium account will finisk on january 27th. What happend and wh...
  • Smurf2015
  • Casual Listener
  • 384 Views
  • 7 replies
  • 0 likes
  • 384 Views
  • 7 replies
  • 0 likes

My account is used by someone else

Hi!I have a problem with my account because there is someone i dont know who is using my account. There is unknown music in my playlists. when i listen too music, suddenly unknown latino music starts to play. there is also other and totaly unknown de...

  • Newbie
  • Hi! I have a problem with my account because there is someone i dont know who is using my account. There is unknown music in my playlists. when i listen too music, suddenly unknown latino music star...
  • Jiana
  • Community Legend
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Another User Is Controlling My Spotify

Sometimes when I'm listening to my spotify, the song/playlist randomly changes or the music stops entirely, and when I look at the screen it says I'm listening on an iPhone. I then get in a battle with whoever else is listening, trying to regain cont...

  • Visitor
  • Sometimes when I'm listening to my spotify, the song/playlist randomly changes or the music stops entirely, and when I look at the screen it says I'm listening on an iPhone. I then get in a battle wi...
  • Jiana
  • Community Legend
  • 787 Views
  • 1 replies
  • 0 likes
  • 787 Views
  • 1 replies
  • 0 likes

Spotify Family not working!!

Hi,I sent this question to support last week, but it remains silent there. Maybe there is someone here who can help? I have a premium acount, bought a family package and sent an invitation to my daughter (she has a free acount now). When she accepts ...

  • Visitor
  • Hi, I sent this question to support last week, but it remains silent there. Maybe there is someone here who can help?   I have a premium acount, bought a family package and sent an i...
  • manicmom5
  • Newbie
  • 961 Views
  • 6 replies
  • 1 likes
  • Account
    Subscription
  • 961 Views
  • 6 replies
  • 1 likes

Reset my Account

Hey guys, could you please reset my account music? i dont want anything left on my account...not my password, just my musiclg blic3

  • Newbie
  • Hey guys, could you please reset my account music? i dont want anything left on my account... not my password, just my music lg blic3
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
  • 169 Views
  • 1 replies
  • 0 likes

My Spotify apparently doesn't know my country.... Again

Hello Everyone. I'm a Free User and I know that changing country only give you a 14-days period before you have to change your parameters to the country you're currently in.However, no matter how many times I've tried today (the period ended today) I...

  • Casual Listener
  • Hello Everyone.   I'm a Free User and I know that changing country only give you a 14-days period before you have to change your parameters to the country you're currently in. However, no mat...
  • NatsuLaSmileuse
  • Casual Listener
  • 634 Views
  • 2 replies
  • 0 likes
  • 634 Views
  • 2 replies
  • 0 likes

My spotify acc is linked to wrong facebook account

Hi, My spotify account is linked to the wrong facebook account. My girlfriend logged in once in my account and connected to facebook. That put her name and pic at the top right corner of the app. I disconnected and reconnected throught the Preference...

  • Newbie
  • Hi,   My spotify account is linked to the wrong facebook account. My girlfriend logged in once in my account and connected to facebook.    That put her name and pic at the top ...
  • GhostintheToast
  • Newbie
  • 528 Views
  • 2 replies
  • 1 likes
  • 528 Views
  • 2 replies
  • 1 likes

Can't connect my premium account to my Facebook account

I have a premium account that is not linked to Facebook. Since I already opened a free account with my Facebook account, I can not connect my premium account to Facebook. I can not close my free account. I removed the link to the application from my ...

  • Casual Listener
  • I have a premium account that is not linked to Facebook. Since I already opened a free account with my Facebook account, I can not connect my premium account to Facebook. I can not close my free acco...
  • detective889
  • Roadie
  • 454 Views
  • 5 replies
  • 0 likes
  • 454 Views
  • 5 replies
  • 0 likes

please reset my address

Im trying to setup spotify for family but cannot remember the address used at registration. I've had to cancel my family subscription as Spotify refuses to allow me to confirm or even see my address. I'd like my account's address to be reset so that ...

  • Newbie
  • Im trying to setup spotify for family but cannot remember the address used at registration. I've had to cancel my family subscription as Spotify refuses to allow me to confirm or even see my add...
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Pague Spotify con promo de 3 meses y no puedo escuchar música sin wifi

Hola!!Pague la suscripción de tres meses de promo premium de Spotify y no puedo escuchar nada de música sin wifi o datos,Se supone que suscribiendome se activaría el servicio completo y no es así.Ya reinicie la cuenta e inclusive desisntale e instale...

  • Newbie
  • Hola!! Pague la suscripción de tres meses de promo premium de Spotify y no puedo escuchar nada de música sin wifi o datos, Se supone que suscribiendome se activaría el servicio completo y no es así...
  • Alfredddd
  • Newbie
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! Spotify wont launch

Ive been using spotify for over a year now on my computer and all of a sudden it stopped launching when my computer boots up, and when i go to click on the icon on my desktop nothing happen. anyone know why this is happening??

  • Casual Listener
  • Ive been using spotify for over a year now on my computer and all of a sudden it stopped launching when my computer boots up, and when i go to click on the icon on my desktop nothing happen. anyone k...
  • iamandyhill
  • Community Legend
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account Hacked, they deleted all my playlists which took years to create

Hi!As said in description, my account was hacked by somebody, I noticed right away because they immediately started listening to music that wasn't mine and I had to keep fighting to play music on my own device.After the person not giving up I signed ...

  • Newbie
  • Hi! As said in description, my account was hacked by somebody, I noticed right away because they immediately started listening to music that wasn't mine and I had to keep fighting to play music on...
  • Goodman
  • Spotify Legend
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Solved!! Integration with node-sonos

Hello, I'm using this API https://github.com/jishi/node-sonos-http-apiSince the authorization new restrictions, It can't work with spotify interaction since it doesn't handle access tokens & keys so I wanted to implement it myself.From what I underst...

  • Regular
  • Hello,   I'm using this API https://github.com/jishi/node-sonos-http-api Since the authorization new restrictions, It can't work with spotify interaction since it doesn't handle access tokens...
  • StarNab
  • Regular
  • 1134 Views
  • 3 replies
  • 0 likes
  • Security
  • 1134 Views
  • 3 replies
  • 0 likes

payment are taken from my credit card

hi, theres payment taken from my credit card but there's no account link to it...I try to retrieve any profile link to my credit card and I found nothing... How can I cancel thoses payment? from the # on my credit card bill... I have no answers on th...

  • Newbie
  • hi, theres payment taken from my credit card but there's no account link to it... I try to retrieve any profile link to my credit card and I found nothing...    How can I cancel tho...
  • Jacob
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes