Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398784 Views
  • 950 replies
  • 107 likes
  • Account
  • 398784 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171624 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171624 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Can I Change My Spotify Username?

So someone got into my account, deleted my music and playlists, and somehow my username is now 'godamnineedaname'. My old username was '|robert|' ; is there any way I can change it back?

  • Visitor
  • So someone got into my account, deleted my music and playlists, and somehow my username is now 'godamnineedaname'. My old username was '|robert|' ; is there any way I can change it back?
  • MattSuda
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Payment

Hi,On the app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. I thought maybe if I deleted the app and reinstalled it would work. Still nothing.

  • Newbie
  • Hi, On the app it keeps saying "your last payment didn't work" when I just made a payment and it's still not letting my access Spotify. I thought maybe if I deleted the app and reinstalled it would ...
  • osornios
  • Spotify Star
  • 395 Views
  • 3 replies
  • 0 likes
  • Account
  • 395 Views
  • 3 replies
  • 0 likes

Hacked Account

This morning, my spotify account was working perfectly with my downloaded playlists. Later during the day Spotify logged my out, i had some trouble logging in but ignored it. I wanted to log in once again and it would not let me. I recovered my passw...

  • Newbie
  • This morning, my spotify account was working perfectly with my downloaded playlists. Later during the day Spotify logged my out, i had some trouble logging in but ignored it. I wanted to log in once ...
  • KatesHere
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! My spotify account thinks i'm in a different country!

Hi,I used to be able to listen to Spotify (the free not premium version) at work. Unfortunately our work server is based in Sweden and we are in the UK. Spotify thinks i'm in Sweden and won't let me listen unless I change my country...unfortunately m...

  • Newbie
  • Hi, I used to be able to listen to Spotify (the free not premium version) at work.  Unfortunately our work server is based in Sweden and we are in the UK.  Spotify thinks i'm in Sweden and...
  • Jacob
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 306 Views
  • 1 replies
  • 0 likes

if i create my spotify (and gmail) in the web, how can i enter to my gmail?

i was hacked spotify i got a bin and i got free spotify for one month, when the moth was finish i buy a family spotify but i cant enter to my gmail to confirm my account and i dont remember the bin how can i do?

  • Newbie
  • i was hacked spotify i got a bin and i got free spotify for one month, when the moth was finish i buy a family spotify but i cant enter to my gmail to confirm my account and i dont remember the ...
  • Jacob
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

En Ecuador no me aceptan el pago con Paypal

Estoy tratando de adquirir la promocion de los 3 meses por 99ctvs y no me permite ni pagar con PayPal ni con la tarjeta Discover de Diners como puedo adquirir eso? o q hago?

  • Newbie
  • Estoy tratando de adquirir la promocion de los 3 meses por 99ctvs y no me permite ni pagar con PayPal ni con la tarjeta Discover de Diners como puedo adquirir eso? o q hago?
  • wolbon83
  • Newbie
  • 570 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 570 Views
  • 1 replies
  • 1 likes

Spotify in Volvo Truck FH

Hello I have a Volvo Truck FH with spotify , I can listen to music with spotify , but I cannot see my playlist ?

  • Newbie
  • Hello I have a Volvo Truck FH with spotify , I can listen to music with spotify , but I cannot see my playlist ?
  • 1020 Views
  • 0 replies
  • 1 likes
  • Other
    Premium
  • 1020 Views
  • 0 replies
  • 1 likes

Deleting old music from Spotify?

Hey, I'd really like to delete some of my old tunes from Spotify that no longer fit the quality needed to represent my artist. How would I go about this? I've gotten no replies to emails.

  • Newbie
  • Hey, I'd really like to delete some of my old tunes from Spotify that no longer fit the quality needed to represent my artist. How would I go about this? I've gotten no replies to emails.
  • labelscollected
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

plano familiar

queria saber o pq minha esposa que mora comigo não consegue entrar no meu ´plano familiar, mando convite ela aceita e diz que não se pode confirmar se o endereço é o mesmo..

  • Newbie
  • queria saber o pq minha esposa que mora comigo não consegue entrar no meu ´plano familiar, mando convite ela aceita e diz que não se pode confirmar se o endereço é o mesmo.. 
  • Bittencourt
  • Spotify Star
  • 485 Views
  • 5 replies
  • 0 likes
  • 485 Views
  • 5 replies
  • 0 likes

Superuser Contribution Upgrading to Premium for Family after paying for one year

Hi all, Here in Taiwan, I can choose to pay for 1 year at the price of 11 months. If I choose this plan, how will I be charged if I decide to upgrade to Premium for Family later?

  • Newbie
  • Hi all,   Here in Taiwan, I can choose to pay for 1 year at the price of 11 months. If I choose this plan, how will I be charged if I decide to upgrade to Premium for Family later?
  • Butanero-1961
  • Casual Listener
  • 339 Views
  • 3 replies
  • 0 likes
  • Premium
  • 339 Views
  • 3 replies
  • 0 likes

Solved!! I can't log in and nobody from Spotify will respond to me

Text says it all, if somebody could please contact me in some form so I could sort the issue out.

  • Regular
  • Text says it all, if somebody could please contact me in some form so I could sort the issue out. 
  • DaveDenomolos
  • Roadie
  • 1094 Views
  • 10 replies
  • 0 likes
  • 1094 Views
  • 10 replies
  • 0 likes

Problemas com a conta ! ( pago duas conta premium, e as 2 contas acessam o mesmo usuário)

Boa tarde Minha esposa adiquiriu uma conta no spotify (se conectando pelo facebook dela) em dezembro de 2015 e utilizou o meu cartão para fazer a compra da conta premium individual. Em janeiro, eu resolvi passar a utilizar o serviço de spotify também...

  • Newbie
  • Boa tarde   Minha esposa adiquiriu uma conta no spotify (se conectando pelo facebook dela) em dezembro de 2015 e utilizou o meu cartão para fazer a compra da conta premium individual.   ...
  • Bittencourt
  • Spotify Star
  • 1018 Views
  • 1 replies
  • 0 likes
  • Login
  • 1018 Views
  • 1 replies
  • 0 likes

Solved!! Edit playlist

I'm unable to delete/ make private/ remove songs from my playlist..Any suggestions how I can edit my playlist?

  • Casual Listener
  • I'm unable to delete/ make private/ remove songs from my playlist.. Any suggestions how I can edit my playlist?
  • Bittencourt
  • Spotify Star
  • 439 Views
  • 5 replies
  • 0 likes
  • Other
  • 439 Views
  • 5 replies
  • 0 likes

Vad exakt betyder "Ibland hör du en blandning"

Frågan rör Spotify Free. Ibland hör du en blandning av liknande låtar från andra artister än de du har valt att spela.Vad innebär detta? Alltså hur länge spelas andra låtar eller hur många andra låtar spelar den innan den går tillbaka till den urspru...

  • Newbie
  • Frågan rör Spotify Free.   Ibland hör du en blandning av liknande låtar från andra artister än de du har valt att spela. Vad innebär detta? Alltså hur länge spelas andra låtar eller hur mån...
  • 119 Views
  • 0 replies
  • 0 likes
  • Free
  • 119 Views
  • 0 replies
  • 0 likes

Solved!! Country changed on profile settings, still cannot log in

I moved from Italy to France and when trying to loggin from the computer, it tells me that I should go to profile settings and change my country, however I have already done that, and if I go to my profile settings the selected country is indeed FR (...

  • Casual Listener
  • I moved from Italy to France and when trying to loggin from the computer, it tells me that I should go to profile settings and change my country, however I have already done that, and if I go to my p...
  • Nico
  • Community Legend
  • 256 Views
  • 3 replies
  • 0 likes
  • Login
  • 256 Views
  • 3 replies
  • 0 likes

Premium not working

I have tried the various suggested steps but Family Premium still not working (my account says I'm on Free). Fee just came out of our account so no problems with payment. Please help.

  • Newbie
  • I have tried the various suggested steps but Family Premium still not working (my account says I'm on Free). Fee just came out of our account so no problems with payment. Please help.
  • SOangry1
  • Newbie
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagar en OXXO o 7-Eleven

Hace 2 semanas me suscribí a Premium (sigo en mi primer mes gratis), agregué mi tarjeta de nómina de débito y la aceptó, pero sinceramente preferiría hacer pago por medio de OXXO o 7-Eleven, conozco gente que puede hacerlo pero cuando yo quiero elegi...

  • Casual Listener
  • Hace 2 semanas me suscribí a Premium (sigo en mi primer mes gratis), agregué mi tarjeta de nómina de débito y la aceptó, pero sinceramente preferiría hacer pago por medio de OXXO o 7-Eleven...
  • hucegago
  • Newbie
  • 12095 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 12095 Views
  • 2 replies
  • 0 likes

Hacked account

Like everyone else I'm here for a hopefully quicker respond. My premium acc has been hacked and used while im the one paying for it and couldnt stop the subscription cause i cant log into my account with my original username and password. I've alread...

  • Visitor
  • Like everyone else I'm here for a hopefully quicker respond. My premium acc has been hacked and used while im the one paying for it and couldnt stop the subscription cause i cant log into my account ...
  • Jacob
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes