Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
About a year ago i was getting notifications for my playlist and new music, however. After i changed to premium my account stopped receiving any notifications at all. Is there something wrong in my settings? is this a server bug?
I've redeemed a 1 month gift card for premium but Spotify still asks me to change my payment method to continue using premium.
Reciben el mail de invitacion, los lleva al log in ... el usuario que deben poner es su email usado para darlos de alta ? y que password?Lo hacen en la comutadora o es su aparto ?Ya intente q entren con con mi usario y dice q no, con el suyo poniendo...
Trying to cancel but when i click it the words just grey out and nothing happens
My account name appears to have changed to a user number so I am having trouble accessing my premium account which will expire next year 2018 still. Using my actual username, if I try to search the user number, it shows up with my Facebook profile pi...
I have tried everything to fix this and I'm getting very frustrated paying monthly just for the main feature not to work. I have three playlists. One downloaded every song for offline use but the other two refuse. I have Available Offline turned on f...
My premium subscription is paused, I want to cancel it completely and use the free version of spotify. However when I carry out the cancellation process I end up at the final page (why they can't just make it one simple step I don't know) where the t...
Hi,I looked for a similar subject but unfortunately, didn't find my answer.When i try to connect my Spotify account to PSN (on PS4), i receive a message like "Spotify account already linked".Indeed, i linked my account some time ago to my PS3, but i ...
help, i am unable to change countrykeeps saying germany while i am in UAE
Spotify has been charging my credit card account for the past several months, I have logged into my account and it does not have my credit card number on file nor does it show a subscription. I have been trying to contact someone at this company to h...
Greetings Spotify family! I've signed up for a Family account so that we can listen to music on multiple devices using the same account. However, it appears that even with the family plan we can only listen on one device with our account. We're not i...
Hi I just subscribed for premium but on the receipt it says I paid. I thought I was supposed to get a 30 day free trial. Can someone please help me?
Eu comprei a uns dias, uma assinatura que está em promoção, 3 meses por R$16,90 (geralmente é R$49,90), que é o preço que se pagaria por 1 mês, eu paguei pelo boleto, na internet, mas quando enviaram o recibo por e-mail, estava escrito que eu tinha p...
hola! cerre mi cuenta de facebook y aun tenia activa mi cuenta de spotify premium me gustaria saber si puedo cancelar mi subscripcion desde otro lugar o si puedo ingresar con mi email de otra forma para poder recuperar mi cuenta de spotify ! gracias!...
Actualmente tengo cuenta premium y suscritos a 3 membros de mi familia. Yo me conecto a través de mi cuenta de Facebook pero quiero deshacerme de esta red social, que puedo hacer sin afectar mi cuenta y a mis suscritos?
I followed the steps to unsubscribe from premium but when Im asked with the questionare about why and how would I rate spotify, I cannot move forward. Either way i click submit or skip it just greys out and cannot move forward.
Hi, Spotify. Appreciate if you can review my account - ********@yahoo.com. Since October 2016, you are CHARGING ME TWICE,then I raised it to my my credit card's customer support team to seek for an advice. They told me to unsubcribe first before subc...
Depuis quelques temps, j'essaye de faire un téléchargement de mes listes et il m'indique "en attente de synchronisation ". Qu'est ce que cela veut dire ?Il m'est impossible d'écouter les listes en hors Connection. Merci pour votre aide
I've got the "premium for family" subscription, but by mistake, I've somhow ordered "standard premium"...and Spotify tells me that All my family-members will loose their access!How can I cancel, or reverse, this "order"?