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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398638 Views
  • 948 replies
  • 107 likes
  • Account
  • 398638 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171581 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171581 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99118 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99118 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution No me acepta el pago a mi tarjeta

Tengo crédito en mi tarjeta y no puedo hacer el pago premium. Yo soy cliente y mi número de tarjeta de crédito cambió. Ya trate de actualizar datos y no me acepta el pago. Qué puedo hacer? Cómo puedo pagar?

  • Newbie
  • Tengo crédito en mi tarjeta y no puedo hacer el pago premium. Yo soy cliente y mi número de tarjeta de crédito cambió. Ya trate de actualizar datos y no me acepta el pago. Qué puedo hacer? Cómo puedo...
  • CarlosE
  • Moderator
  • 892 Views
  • 5 replies
  • 0 likes
  • 892 Views
  • 5 replies
  • 0 likes

Help

How do I remove someone from my Spotify 

  • Newbie
  • How do I remove someone from my Spotify 
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Finding Spotify Account

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 10 My Question or IssueI created my Spotify account around 2016-17. When I created my account I immediately bought Premium and thoroughly enjoy it. In April, while I was listening to Spotify, th...

  • Visitor
  •   Plan Premium Country USA Device iPhone 11 Operating System iOS 10   My Question or Issue I created my Spotify account around 2016-17. When I created my account I immediately bo...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

How do I view my posts and replies?

I'm not seeing where to see my posts and replies. Also, I had to do a Google search to even find this page (to ask a question). It seems the links or buttons I used before have been removed, or I didn't click the special combination to see it again. ...

  • Regular
  • I'm not seeing where to see my posts and replies.   Also, I had to do a Google search to even find this page (to ask a question). It seems the links or buttons I used before have been removed,...
  • Maxim
  • Spotify Star
  • 975 Views
  • 1 replies
  • 0 likes
  • Account
  • 975 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Música de determinado artista não reproduz em nenhum dispositivo

PlanFree/PremiumCountryBrasilDeviceSpotfy Web, Xiaomi 9, IpadOperating SystemWindows 10, Android 10, iOS 13 My Question or IssueA cerca de dois meses, não consigo reproduzir nenhuma música do Sum 41. Não funciona em nenhum dispositivo, web, celular, ...

  • Casual Listener
  • Plan Free/Premium Country Brasil Device Spotfy Web, Xiaomi 9, Ipad Operating System Windows 10, Android 10, iOS 13   My Question or Issue A cerca de dois meses, não consigo reproduzir ...
  • Dian
  • Spotify Legend
  • 1459 Views
  • 6 replies
  • 0 likes
  • Premium
  • 1459 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't access from my ip address

PlanPremiumCountryUkraineDevicePCOperating SystemWindows 10 My Question or IssueHello, I can't access Spotify.com from my IP address. I had to use vpn to login here. I'm wondering why my previous message was marked as spam? Is it "Premium" service?

  • Casual Listener
  • Plan Premium Country Ukraine Device PC Operating System Windows 10   My Question or Issue Hello, I can't access Spotify.com from my IP address. I had to use vpn to login here.  I...
  • 773 Views
  • 0 replies
  • 0 likes
  • Other
  • 773 Views
  • 0 replies
  • 0 likes

Why Does Spotify NOT verify new account email addresses? I DID NOT CREATE THIS F-ING ACCOUNT!!!!

To whom it may concern: I was just signed up for a trial of spotify premium. Trouble is I NEVER SIGNED UP FOR IT! Why does Spotify NOT VERY EMAIL ADDRESSES???? What kind of a dumb-ass company allows cranks to sign up using other peoples email address...

  • Visitor
  • To whom it may concern: I was just signed up for a trial of spotify premium. Trouble is I NEVER SIGNED UP FOR IT! Why does Spotify NOT VERY EMAIL ADDRESSES???? What kind of a dumb-ass company allows...
  • Darktamer1089
  • Visitor
  • 9183 Views
  • 13 replies
  • 5 likes
  • 9183 Views
  • 13 replies
  • 5 likes

Superuser Contribution Playlists not showing up on my profile!

Hey everyone! My profile is not displaying any of my playlists, despite me making them public. I’ve linked people my playlists and they can listen to them that way with no issue, but when you go directly to my profile no playlists show up. What’s up?...

  • Newbie
  • Hey everyone! My profile is not displaying any of my playlists, despite me making them public. I’ve linked people my playlists and they can listen to them that way with no issue, but when you go d...
  • Dian
  • Spotify Legend
  • 898 Views
  • 3 replies
  • 0 likes
  • Account
  • 898 Views
  • 3 replies
  • 0 likes

Superuser Contribution MI DÚO MIX PREMIUM NO FUNCIONA

Cuando contraté Plan Dúo premium podía acceder al playlist "Dúo mix" y ver un compilado de canciones míos y del otro usuario.Ahora sólo aparecen canciones mías y un mensaje que dice que soy el único usuario en la playlist Dúo,El otro usuario también,...

  • Visitor
  • Cuando contraté Plan Dúo premium podía acceder al playlist "Dúo mix" y ver un compilado de canciones míos y del otro usuario. Ahora sólo aparecen canciones mías y un mensaje que dice que soy el únic...
  • Jeremy
  • Spotify Legend
  • 3225 Views
  • 11 replies
  • 1 likes
  • 3225 Views
  • 11 replies
  • 1 likes

2 STEP FACTORY AUTHENTICATION (Don't Ignore this spotify team, Implement it Instead)

PlanFree (good thing I never purchased premium. would have been one of the biggest mistakes I could possibly do)CountrySomewhere In Asia (Don't like being tracked)DeviceDell laptop maybeOperating System(Windows 10 obviously) My Question or IssueI rec...

  • Newbie
  • Plan Free (good thing I never purchased premium. would have been one of the biggest mistakes I could possibly do) Country Somewhere In Asia (Don't like being tracked) Device Dell laptop maybe O...
  • alebret3
  • Regular
  • 738 Views
  • 3 replies
  • 2 likes
  • Account
    Security
  • 738 Views
  • 3 replies
  • 2 likes

Superuser Contribution Cant change email

Iam not able to update my email and it says that the email iam trying to update to already exists but i deleted that account already.I need help.

  • Visitor
  • Iam not able to update my email and it says that the email iam trying to update to already exists but i deleted that account already. I need help. 
  • miune
  • Newbie
  • 236 Views
  • 2 replies
  • 2 likes
  • Account
  • 236 Views
  • 2 replies
  • 2 likes

Lost my premium

hi everyone, I had a premium account for years until now, Spotify asked me to change my country in my settings bcs I used up the 14 days, even tho I have a premium subscription… I don’t know how to reverse it help me pleaseI already read through some...

  • Newbie
  • hi everyone,    I had a premium account for years until now, Spotify asked me to change my country in my settings bcs I used up the 14 days, even tho I have a premium subscription… I don’...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
  • 343 Views
  • 1 replies
  • 0 likes

Switching between duo accounts on shared PC

PlanDuoCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueMy partner and I share our PC, and we have just signed up to DUO, is it possible to switch between accounts, as we do on our Sonos, on our PC? It would seem a simple additi...

  • Visitor
  •   Plan Duo Country Australia Device PC Operating System Windows 10   My Question or Issue My partner and I share our PC, and we have just signed up to DUO, is it possible to swit...
  • Maxim
  • Spotify Star
  • 1345 Views
  • 1 replies
  • 0 likes
  • Account
  • 1345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recuperer compte spotify premium

J'ai un compte premium que je paie tous les mois. Je me suis déconnectée via l'application sur mon tél et impossible de retrouver ce compte. J'ai bien un compte Spotify rattaché à Facebook mais il n'est pas premium et ce n'est pas le même. J'ai déjà ...

  • Newbie
  •   J'ai un compte premium que je paie tous les mois. Je me suis déconnectée via l'application sur mon tél et impossible de retrouver ce compte. J'ai bien un compte Spotify rattaché  à ...
  • Dian
  • Spotify Legend
  • 7898 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 7898 Views
  • 3 replies
  • 0 likes

Superuser Contribution Report Spotify Seller

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't know where to report those seller, so i do right here.This seller, sell spotify prem...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Yordan
  • Moderator
  • 833 Views
  • 2 replies
  • 0 likes
  • Account
  • 833 Views
  • 2 replies
  • 0 likes

Superuser Contribution Bad Gateway for credit card update

When I try update my credit card info I end up at a Bad Gateway.When I try contact someone about it - another Bad Gateway. What to do next? hmmm

  • Visitor
  • When I try update my credit card info I end up at a Bad Gateway. When I try contact someone about it - another Bad Gateway.   What to do next? hmmm  
  • Kiril
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bad Gateway

Hello I have forgotten the password for my Spotify account, and have requested a reset. However when I click the link, I only get "Bad gateway" (502 or 504). Can you help? Thanks

  • Casual Listener
  • Hello    I have forgotten the password for my Spotify account, and have requested  a reset. However when I click the link, I only get "Bad gateway" (502 or 504). Can you help? &n...
  • Alex
  • Spotify Legend
  • 620 Views
  • 4 replies
  • 0 likes
  • 620 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Can't cancel premium

Hello,I need to cancel my premium, but there's no option in order to that in the page. I followed all the steps, it just miss the link to cancel my premium... How can I do? Somebody has the same issue? By the way, it's urgent, and I need to resoult i...

  • Newbie
  • Hello, I need to cancel my premium, but there's no option in order to that in the page. I followed all the steps, it just miss the link to cancel my premium... How can I do? Somebody has the same is...
  • Alex
  • Spotify Legend
  • 75968 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 75968 Views
  • 8 replies
  • 1 likes

Change the account from a Facebook Account

Hi.Is there any method to change my log-in for spotify? I created account few years ago and I logged in with my Facebook account. Is there any possibility to swap to normal login without the facebook account?

  • Visitor
  • Hi. Is there any method to change my log-in for spotify? I created account few years ago and I logged in with my Facebook account. Is there any possibility to swap to normal login without the facebo...
  • AdamDam
  • Spotify Star
  • 272 Views
  • 1 replies
  • 1 likes
  • Account
  • 272 Views
  • 1 replies
  • 1 likes

Can't update payment information

PlanPremiumCountryUKDeviceiPhone 11 and MacBook ProOperating SystemOS My Question or IssueMy card recently expired so I need to update my payment information but every time I try I get an error on the Spotify website. When I select 'update my payment...

  • Visitor
  • Plan Premium Country UK Device iPhone 11 and MacBook Pro Operating System OS   My Question or Issue My card recently expired so I need to update my payment information but every time I...
  • K8EG
  • Regular
  • 659 Views
  • 3 replies
  • 1 likes
  • Account
  • 659 Views
  • 3 replies
  • 1 likes