Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398122 Views
  • 947 replies
  • 107 likes
  • Account
  • 398122 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171321 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171321 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99058 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99058 Views
  • 68 replies
  • 10 likes

Superuser Contribution Card expired and restarted my family account, but all accounts have been deleted

Hi, My credit card expired and I restarted my family account, but the other linked accounts are deleted. How do I get these back so I don't have to recreate playlists, etc?

  • Newbie
  • Hi,   My credit card expired and I restarted my family account, but the other linked accounts are deleted. How do I get these back so I don't have to recreate playlists, etc?
  • Keaskin
  • Newbie
  • 809 Views
  • 7 replies
  • 0 likes
  • 809 Views
  • 7 replies
  • 0 likes

Solved!! Changing my current email address to my previous email

PlanPremium FamilyCountryCanada Device(iPhone 12 Pro Max, MacBook Air 2019)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had two account before,Free Spotify (with email address 1.0)Premium Family (with email address 2....

  • Newbie
  • Plan Premium Family Country Canada   Device (iPhone 12 Pro Max, MacBook Air 2019) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had two a...
  • syatestc
  • Casual Listener
  • 816 Views
  • 6 replies
  • 0 likes
  • Account
  • 816 Views
  • 6 replies
  • 0 likes

I'm trying to add my current account to my crome book.

I keep getting Infomation on starting a new account. I had this issue when I switched cell phones. I did get the help I needed. However, I do not recall what I needed to do.

  • Visitor
  • I keep getting Infomation on starting a new account. I had this issue when I switched cell phones. I did get the help I needed. However, I do not recall what I needed to do.
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

How do I change my name on my account?

I need to change from my married name back to my maiden name and will be wanting to change my bank payment details when get my new account.

  • Visitor
  • I need to change from my married name back to my maiden name and will be wanting to change my bank payment details when get my new account.
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Can I re-use my deleted account email to make a new account ?

So I've got introduced to Spotify by a friend of mine and I have created an account since like 3-4 something years ago but haven't even use Spotify for once and I wonder can I delete my account and like cut all connections with all of my other accoun...

  • Newbie
  • So I've got introduced to Spotify by a friend of mine and I have created an account since like 3-4 something years ago but haven't even use Spotify for once and I wonder can I delete my account and l...
  • Maxim
  • Spotify Star
  • 6927 Views
  • 1 replies
  • 0 likes
  • 6927 Views
  • 1 replies
  • 0 likes

Hi i changed my country settings, but spotify still says that i didnt

I changed my location cuz i moved, but it still says that i didnt n i need to go to spotify.com. I went there n location is changed there. Then i went to spotify app n it still says the same. Please help

  • Visitor
  • I changed my location cuz i moved, but it still says that i didnt n i need to go to spotify.com. I went there n location is changed there. Then i went to spotify app n it still says the same. Please ...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Cant login into my account

I've created my account somewhere in 2018 - 2019. It uses this email scorpion.valder@yahoo.com.But since april 17th of this year i cannot acces it. Even when i press "forgot your password?" and write email i wrote above, it says that user with this e...

  • Visitor
  • I've created my account somewhere in 2018 - 2019. It uses this email scorpion.valder@yahoo.com. But since april 17th of this year i cannot acces it. Even when i press "forgot your password?" and wri...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution February Royalties

Hello EverybodyI'm Label Owner and i want to ask a question. Don't know where to really ask that question.Spotify haven't paid yet royalties for febrauary , march and april.Anybody have idea why and when they will pay royalties?Are here any Label Own...

  • Casual Listener
  • Hello Everybody I'm Label Owner and i want to ask a question.   Don't know where to really ask that question. Spotify haven't paid yet royalties for febrauary , march and april. Anybody hav...
  • Alex
  • Spotify Legend
  • 2306 Views
  • 15 replies
  • 0 likes
  • 2306 Views
  • 15 replies
  • 0 likes

Superuser Contribution premium still playing adds

I have changed countries and changed account to premium, yet my laptop says that I am still on free and when I play music it still plays adds

  • Casual Listener
  • I have changed countries and changed account to premium, yet my laptop says that I am still on free and when I play music it still plays adds
  • AndresM
  • Spotify
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Spotify premium without credit card

Hi, I'm using Spotify premium without complaints. For some reason I have to quit my credit card. I want to keep spotify. I can pay with Paypal, but for spotify that has to be connected to a creditcard. Is there any way I can continue spotify premium,...

  • Casual Listener
  • Hi, I'm using Spotify premium without complaints. For some reason I have to quit my credit card. I want to keep spotify. I can pay with Paypal, but for spotify that has to be connected to a creditc...
  • PIPPEN
  • Visitor
  • 16429 Views
  • 5 replies
  • 0 likes
  • 16429 Views
  • 5 replies
  • 0 likes

Superuser Contribution Verify email address

I am logged into my account but have not been requested to verify my email address. I can use Spotify but I cannot post in the community.

  • Regular
  • I am logged into my account but have not been requested to verify my email address. I can use Spotify but I cannot post in the community.
  • Jeremy
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Olvide mis datos de acceso

PlanPremium EstudiantesPaísColombiaDispositivo(iPhone 8 plusSistema operativoWindows 10, Mi pregunta o problemaSe cerraron todas las sesiones y ahora no puedo acceder, no recuerdo cual es mi correo con el que registre la cuenta, intente con varios po...

  • Newbie
  •   Plan Premium Estudiantes País Colombia Dispositivo (iPhone 8 plus Sistema operativo Windows 10,    Mi pregunta o problema Se cerraron todas las sesiones y ahora no...
  • Yordan
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging into an old account

I just went to premium on a new phone so had to log out of my old account, I set up a new account using a different email and now I don’t have my playlists and I can’t remember my old log in.

  • Visitor
  • I just went to premium on a new phone so had to log out of my old account, I set up a new account using a different email and now I don’t have my playlists and I can’t remember my old log in.
  • Jeremy
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Combine two premium accounts

Hi. I have a student account but my family just purchased the family plan. Is there any chance that I could take my current account and put it into the family plan?

  • Visitor
  • Hi. I have a student account but my family just purchased the family plan. Is there any chance that I could take my current account and put it into the family plan?
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Family

Hello,The error that we are trying to access spotif family from another country is popping up and it says my dad and me dont have the same address- which is not true. What can we do? I am already paying for family and it does not work…

  • Visitor
  • Hello, The error that we are trying to access spotif family from another country is popping up and it says my dad and me dont have the same address- which is not true. What can we do? I am already...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login using google account.

I can't login using google account. My profile was created with google email address, spotify password is remembered by google account, but when i'm trying to "continue with google" spotify sends error that my google account is not connected with any...

  • Newbie
  • I can't login using google account. My profile was created with google email address, spotify password is remembered by google account, but when i'm trying to "continue with google" spotify sends err...
  • Novy
  • Moderator
  • 1923 Views
  • 1 replies
  • 0 likes
  • 1923 Views
  • 1 replies
  • 0 likes