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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394551 Views
  • 941 replies
  • 107 likes
  • Account
  • 394551 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170052 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170052 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98657 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98657 Views
  • 68 replies
  • 10 likes

Help! Deactivated FB had to make new account :(

Help please! Does anyone know how to get my saved playlists and downloaded stuff moved from deactivated FB account to new email activated account?Thank you

  • Newbie
  • Help please! Does anyone know how to get my saved playlists and downloaded stuff moved from deactivated FB account to new email activated account? Thank you 🙂
  • ErikG
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Is it possible to delete facebook and still access my spotify account?

Is it possible to delete facebook and still access my spotify account with my premium subscription?Can anybody help i would hope that in this day of age it would be possible

  • Newbie
  • Is it possible to delete facebook and still access my spotify account with my premium subscription? Can anybody help i would hope that in this day of age it would be possible
  • ErikG
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Spotify Student, Payment Method

Hi all, I am trying to switch to Spotify Student, and have already cancelled the regular Premium subscription, but as I try to activate the Student Premium, the Sofort Banking method of payment (which allows me to pay with a Maestro card), disappears...

  • Visitor
  • Hi all, I am trying to switch to Spotify Student, and have already cancelled the regular Premium subscription, but as I try to activate the Student Premium, the Sofort Banking method of payment (whic...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Country problem?

Hi, I've changed my account from the UK to NZ by changing my credit card and have also signed up to the Family plan. When signing up a new family member to the plan they get an error stating that they are not in the same country as me. When I log bac...

  • Newbie
  • Hi,   I've changed my account from the UK to NZ by changing my credit card and have also signed up to the Family plan.   When signing up a new family member to the plan they get an erro...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Taken similar offer

I haven't been able to purchase premium with my main account. I have had an account before that had premium with the same card I put in I have deactivated that account and it has been over a month thinking I had to wait for the cancelation to go thro...

  • Newbie
  • I haven't been able to purchase premium with my main account. I have had an account before that had premium with the same card I put in I have deactivated that account and it has been over a month th...
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

I bought premium with iTunes money and I'm still on free

I've tried every thing, deleting the app, signing out and back in, my receipt, and I still don't have premium. I'm seriously getting mad now I want what I paid for

  • Newbie
  • I've tried every thing, deleting the app, signing out and back in, my receipt, and I still don't have premium. I'm seriously getting mad now I want what I paid for
  • Maxim
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to family today

Hi Spotify,We decided to upgrade to family today. But my monthlysubscription was extended yesterday. Is there any way i can get a refund for the month i am now paying double?

  • Regular
  • Hi Spotify, We decided to upgrade to family today. But my monthlysubscription was extended yesterday. Is there any way i can get a refund for the month i am now paying double?
  • sjorsvangool
  • Casual Listener
  • 315 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 315 Views
  • 4 replies
  • 0 likes

HELP with confirmation mail

I have recently bought a gift card - but have not recieved recepit of payment How do i recieve this?

  • Newbie
  • I have recently bought a gift card - but have not recieved recepit of payment    How do i recieve this? 
  • Dreadlord
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Problemas con mi cuenta premium

Llevo al rededor de 6 meses con mi cuenta premium funcionando excelente y estuve sin celular al rededor de dos semanas y ahora q entró me aparece q estoy en la versión free ya corrobora mi estado de cuenta y el cargo si se hizo y no puedo entrar como...

  • Newbie
  • Llevo al rededor de 6 meses con mi cuenta premium funcionando excelente y estuve sin celular al rededor de dos semanas y ahora q entró me aparece q estoy en la versión free ya corrobora mi estado de ...
  • jjjpuma
  • Newbie
  • 190 Views
  • 2 replies
  • 0 likes
  • Premium
  • 190 Views
  • 2 replies
  • 0 likes

Premium Trial and Student Discount

Help! I'm a student so want to get the student discount from unidays for premium, but also want the free trial. Is that possible? Thank you

  • Newbie
  • Help! I'm a student so want to get the student discount from unidays for premium, but also want the free trial. Is that possible? Thank you
  • LordRollin
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Twitch

Hey guys, I want to start stream games for twitch and play musics from my spotify (I'm premium). Are there someway to pay for using the musics?

  • Casual Listener
  • Hey guys, I want to start stream games for twitch and play musics from my spotify (I'm premium). Are there someway to pay for using the musics?
  • GhostOfHendrix
  • Casual Listener
  • 3040 Views
  • 4 replies
  • 1 likes
  • 3040 Views
  • 4 replies
  • 1 likes

Superuser Contribution can't register to premium

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is the one registered in my email acoount?.my email is dele...

  • Casual Listener
  • hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is t...
  • MonicaM_Bogota
  • Roadie
  • 1112 Views
  • 1 replies
  • 0 likes
  • 1112 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching facebook accounts but keeping premium settings?

is there any simple way to change the associated facebook account with my spotify to another one but keep the same premium settings / payment system, or do i have to basically cancel and sign up again with a new account?

  • Newbie
  • is there any simple way to change the associated facebook account with my spotify to another one but keep the same premium settings / payment system, or do i have to basically cancel and sign up agai...
  • MonicaM_Bogota
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for my subscription but I'm still on free.

I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10th, 2017" and shows that I have premium. Until I go ...

  • Newbie
  • I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10t...
  • MonicaM_Bogota
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Put in the wrong email now I can't login

Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong.

  • Visitor
  • Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong. 
  • MonicaM_Bogota
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • Login
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify in UAE

Hi!I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it.Now once back to UAE, my spotify is not working... the song...

  • Newbie
  • Hi! I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it. Now ...
  • MonicaM_Bogota
  • Roadie
  • 772 Views
  • 1 replies
  • 0 likes
  • 772 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fraud

My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I cancelled it a second time only to have it happen for a...

  • Newbie
  • My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I canc...
  • MonicaM_Bogota
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción Premium

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

  • Newbie
  • Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer
  • MonicaM_Bogota
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

  • Casual Listener
  • I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.
  • MonicaM_Bogota
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

Changing username system

This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post. After becoming such a large and successful company how is it that the username system is so unnecesarily complicat...

  • Newbie
  • This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post.   After becoming such a large and successful company how...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 2 likes
  • Account
  • 164 Views
  • 1 replies
  • 2 likes