Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ashyslashy
  • Newbie
  • 388900 Views
  • 922 replies
  • 107 likes
  • Account
  • 388900 Views
  • 922 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1168403 Views
  • 119 replies
  • 111 likes
  • Account
  • 1168403 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98067 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98067 Views
  • 68 replies
  • 10 likes

Email in wrong language

I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?

  • Casual Listener
  • I'm living in Belgium. I define my language on FRENCH. I receive all the communications in DUTCH. Why ? How can I change this ?
  • maftah
  • Newbie
  • 248 Views
  • 6 replies
  • 0 likes
  • 248 Views
  • 6 replies
  • 0 likes

You can only join a family plan every 12 months

PlanFree/PremiumCountryGermanyDeviceAny Operating SystemAny My Question or IssueI am really **bleep**. Me and my daughter had a Duo plan, which i subscribed somewhere April on 8th to be precise. Because of the price increase my 99€ gift card was used...

  • Visitor
  • Plan Free/Premium Country Germany Device Any  Operating System Any   My Question or Issue I am really **bleep**. Me and my daughter had a Duo plan, which i subscribed somewhere Ap...
  • Maxim
  • Spotify Star
  • 96 Views
  • 1 replies
  • 1 likes
  • Account
  • 96 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't change my country

It keep saying stuff like 'you're not eligible to do that'. When I tried to change my payment method to the bank of the country I'm currently at, it says 'the credit card doesn't match the country' YES BECAUSE I CANNOT CHANGE IT please help anybody

  • Casual Listener
  • It keep saying stuff like 'you're not eligible to do that'. When I tried to change my payment method to the bank of the country I'm currently at, it says 'the credit card doesn't match the country' Y...
  • Yordan
  • Moderator
  • 106 Views
  • 4 replies
  • 0 likes
  • 106 Views
  • 4 replies
  • 0 likes

Got blocked for no reason!

PlanPremiumCountry UK DeviceALL DEVICESOperating System = ALL DEVICES Yesterday I received an email from Spotify, saying I had been using the account for unauthorised use, such as copying music, and as such they put a block on my account.I know this ...

  • Regular
  • Plan Premium Country UK   Device ALL DEVICES Operating System =  ALL DEVICES   Yesterday I received an email from Spotify, saying I had been using the account for unauthorised ...
  • Delboy4
  • Casual Listener
  • 433 Views
  • 5 replies
  • 0 likes
  • Account
  • 433 Views
  • 5 replies
  • 0 likes

Solved!! cannot change region or payment method

I have problems with my UK based credit card, because of that a want to change the spotify account to my Switzerland based credit card.When I try to change my region, the process just breaks and I land on a page, where I can choose between different ...

  • Casual Listener
  • I have problems with my UK based credit card, because of that a want to change the spotify account to my Switzerland based credit card. When I try to change my region, the process just breaks and I ...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

can't change country

I moved to Canada and want to pay for premium, I want to connect a local card, but it says that the card does not match the country, and when I try to change the country this field is not active

  • Visitor
  • I moved to Canada and want to pay for premium, I want to connect a local card, but it says that the card does not match the country, and when I try to change the country this field is not active
  • Maxim
  • Spotify Star
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes

cant add all my liked songs into a playlist

PremiumCountryLithuania My Question or IssueHello, I cant add all of my liked songs into a playlist simply because theres to much songs (12k). I get an error everytime i try to copy them into a playlist. How can I solve this issue?

  • Visitor
  •   Premium Country Lithuania       My Question or Issue Hello, I cant add all of my liked songs into a playlist simply because theres to much songs (12k). I get an error ev...
  • kaworu_bloodpaw
  • Roadie
  • 57 Views
  • 1 replies
  • 0 likes
  • Account
  • 57 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing on all my devices

I have tried playing Spotify on my phone, Playstation, WebApp and Desktop App, and no matter what it keeps pausing after a few seconds. I've cleared the cache, logged out of all accounts and changed my password, and checked my playback history to see...

  • Casual Listener
  • I have tried playing Spotify on my phone, Playstation, WebApp and Desktop App, and no matter what it keeps pausing after a few seconds. I've cleared the cache, logged out of all accounts and changed ...
  • Luan
  • Spotify Star
  • 123 Views
  • 3 replies
  • 0 likes
  • 123 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment Failed

Plan - PremiumCountry - Philippines Device - iPhone 12 Pro MaxOperating System - iOS 16.5 My Question or Issue:I have been trying to update my payment method using my newly activated credit card but I keep getting an error message saying 'oops someth...

  • Newbie
  • Plan - Premium Country - Philippines   Device - iPhone 12 Pro Max Operating System - iOS 16.5   My Question or Issue: I have been trying to update my payment method us...
  • Not applicable
  • 275 Views
  • 3 replies
  • 0 likes
  • Account
  • 275 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hesabımı kapamama rağmen hesabim hala aktif

Hesabımı hangi senede kapattığını hatırlamıyorum ama 2020 olabilir. Şimdi ise 2024 ve hesabim hala aktif. Kapatmak için ne yapmalıyım

  • Visitor
  • Hesabımı hangi senede kapattığını hatırlamıyorum ama 2020 olabilir. Şimdi ise 2024 ve hesabim hala aktif. Kapatmak için ne yapmalıyım
  • Ivelina
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Why doesn't spotify create an account for my father-in-law

I am setting up an account for my father-in-law who recently moved in with us so he can join our plan.

  • Visitor
  • I am setting up an account for my father-in-law who recently moved in with us so he can join our plan.
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • 64 Views
  • 1 replies
  • 0 likes

How do I change my login name

I have my account since I was a kid, and my login name (not my username) is kidlike, and I want to change it so I can have the link to my Spotify without that name, if someone know how to change (or the name or the link) please help

  • Visitor
  • I have my account since I was a kid, and my login name (not my username) is kidlike, and I want to change it so I can have the link to my Spotify without that name, if someone know how to change (or ...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not able to login to Spotify with email id and password

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Spotify with alexa

If I get family premium on Spotify, when I connect it to my Amazon Alexa will it be another account part of the family. I have 4 members in my family and 4 Alexa’s so does that mean each Alexa has to have a separate membership or does it all connect ...

  • Visitor
  • If I get family premium on Spotify, when I connect it to my Amazon Alexa will it be another account part of the family.  I have 4 members in my family and 4 Alexa’s so does that mean each A...
  • 80 Views
  • 0 replies
  • 0 likes
  • 80 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify STOPS playing after 2 seconds

So basically Spotify stops playing after 2 seconds and it doesn't matter which song it is. And if I try to play the song that just stopped after 2 seconds it wont play it at all, I can skip 30 or 1 minute into the song and it wont play, this happens ...

  • Casual Listener
  • So basically Spotify stops playing after 2 seconds and it doesn't matter which song it is.  And if I try to play the song that just stopped after 2 seconds it wont play it at all, I can skip 30 ...
  • efkah-community
  • Casual Listener
  • 15157 Views
  • 6 replies
  • 0 likes
  • Premium
    Subscription
  • 15157 Views
  • 6 replies
  • 0 likes

Superuser Contribution login problems

not getting a password reset email after a long time

  • Casual Listener
  • not getting a password reset email after a long time
  • Ivelina
  • Moderator
  • 181 Views
  • 4 replies
  • 0 likes
  • 181 Views
  • 4 replies
  • 0 likes

Superuser Contribution my screen is stuck on downgrade

my screen is stuck on downgrade and i bought premium to take it away but its stuck

  • Visitor
  • my screen is stuck on downgrade and i bought premium to take it away but its stuck
  • Ivelina
  • Moderator
  • 2097 Views
  • 5 replies
  • 0 likes
  • 2097 Views
  • 5 replies
  • 0 likes

Rastrear acesso

Minha conta foi debitada como Curitiba e eu sou de São paulo

  • Visitor
  • Minha conta foi debitada como Curitiba e eu sou de São paulo
  • Bittencourt
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

I have my account linked to two different email addresses and I can't chang

I think I have my account linked to two different email addresses. I get notifications to an old outlook address which I want to delete. Then when I want to switch to the other one, it tells me that it is already being used. In fact, I can log in wit...

  • Visitor
  • I think I have my account linked to two different email addresses. I get notifications to an old outlook address which I want to delete. Then when I want to switch to the other one, it tells me that ...
  • kaworu_bloodpaw
  • Roadie
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes