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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398608 Views
  • 948 replies
  • 107 likes
  • Account
  • 398608 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171567 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171567 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99116 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99116 Views
  • 68 replies
  • 10 likes

Superuser Contribution Fout met doorlopende afschrijvingen.

Ik heb een tijdje geleden een spotify account aangemaakt. Hiervan heb ik vervolgends 1 maand gebruik gemaakt, in de proefperiode, en hierna heb ik het gelijk opgezegd. DIt account had ik aangesloten op een oud rekeningnummer, waar ik vrij weinig mee ...

  • Newbie
  • Ik heb een tijdje geleden een spotify account aangemaakt. Hiervan heb ik vervolgends 1 maand gebruik gemaakt, in de proefperiode, en hierna heb ik het gelijk opgezegd. DIt account had ik aangesloten ...
  • SergioDavid
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't upgrade to premium (Sloved)

The 7 days trial just expired.During that 7 days , I tried to purchase the promotions with my Visa Card.Even with the paypal nothing seems to be working.I dont have any subscriptions before , except the 7 days trial one.

  • Newbie
  • The 7 days trial just expired. During that 7 days , I tried to purchase the promotions with my Visa Card. Even with the paypal nothing seems to be working. I dont have any subscriptions before , e...
  • SergioDavid
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your subscription payment failed.

Hi.Ive had spotify premium for a long time. Been paying with paypal. Now suddenly I get this message on my spotify:"Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please u...

  • Newbie
  • Hi. Ive had spotify premium for a long time. Been paying with paypal. Now suddenly I get this message on my spotify: "Your subscription payment failed.You'll lose your subscription if we don't have...
  • SergioDavid
  • Roadie
  • 9407 Views
  • 1 replies
  • 1 likes
  • 9407 Views
  • 1 replies
  • 1 likes

Premium üyelik

Premium üyelik satın aldım ödemeği yaptım sonra beni yine ödeme sayfasına attı sonra yine ödeme yaptım yine ödeme sayfasına attı banka hesabıma girdim 2 ödeme de gerçekleşmiş ama hala hesabım premium değil.

  • Newbie
  • Premium üyelik satın aldım ödemeği yaptım sonra beni yine ödeme sayfasına attı sonra yine ödeme yaptım yine ödeme sayfasına attı banka hesabıma girdim 2 ödeme de gerçekleşmiş ama hala hesabım premium...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Superuser Contribution Gift card purchase

HiI purchased a gift card and the webpage says the purchase is complete however I never received an email with the information and neither has the person who the gift card is for.What do we do? I've taken a screenshot of the gift codePlease help!

  • Newbie
  • Hi I purchased a gift card and the webpage says the purchase is complete however I never received an email with the information and neither has the person who the gift card is for. What do we do?...
  • SergioDavid
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in on PS3 for over a month

Hi every time I try to log in it says sorry there seems to be a problem please try later. Internet and Netflix work and I've tried deleting the app and reinstalling. All give me the same error, it's on s PS3 if that helps

  • Newbie
  • Hi every time I try to log in it says sorry there seems to be a problem please try later. Internet and Netflix work and I've tried deleting the app and reinstalling. All give me the same error, it's ...
  • SergioDavid
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Re: Premium

I'm in the same case. I was paying 4'99€ and now they tell me that I will pay 9'99€

  • Casual Listener
  • I'm in the same case. I was paying 4'99€ and now they tell me that I will pay 9'99€
  • Maxim
  • Spotify Star
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Superuser Contribution i cannot log in or sign up.

I have Spotify on my PS3. Been using the free version for months. Now it is asking me to log in. I tried my usual passwords but none worked. So i got on my phone and tried the reset password form on the website. It tells me that my email address is n...

  • Newbie
  • I have Spotify on my PS3. Been using the free version for months. Now it is asking me to log in. I tried my usual passwords but none worked. So i got on my phone and tried the reset password form on ...
  • SergioDavid
  • Roadie
  • 181 Views
  • 1 replies
  • 1 likes
  • 181 Views
  • 1 replies
  • 1 likes

Superuser Contribution Sign out of all devices not working.

I resently let two of my friends borrow my spotify, but they won't sign out, and when i try the "Sign out of all devices" button, it only signs out of my own phone and computer. May it be that they are using offline?

  • Newbie
  • I resently let two of my friends borrow my spotify, but they won't sign out, and when i try the "Sign out of all devices" button, it only signs out of my own phone and computer. May it be that they a...
  • SergioDavid
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Ps4/many acc logged on spotify

I had 2 ps4 accounts logged into spotify as well as 2 mobile devices and a laptop, i logged off on all, the problem is the ps4 account cant log in, so i deleted my account(not the main one) but i still cant log in, it still says a psn account is link...

  • Newbie
  • I had 2 ps4 accounts logged into spotify as well as 2 mobile devices and a laptop, i logged off on all, the problem is the ps4 account cant log in, so i deleted my account(not the main one) but i sti...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Offline

Hey there. My Spotify account say that I am offline, but I know that I am not. Youtube, Facebook, 9Gag and everything works well on my Computer. I don't know what to do. Maybe you kann help me?

  • Newbie
  • Hey there. My Spotify account say that I am offline, but I know that I am not. Youtube, Facebook, 9Gag and everything works well on my Computer. I don't know what to do. Maybe you kann help me?
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Solved!! 3 month subscription payment issue paypal

I wanted to get the 0.95 Fr. 3 month premium subscription to pay with ma paypal account. But everytime i fill in my paypal informations and click on "pay" it returns to the page before without any error message. My paypal hasnt been charged with 0.95...

  • Casual Listener
  • I wanted to get the 0.95 Fr. 3 month premium subscription to pay with ma paypal account. But everytime i fill in my paypal informations and click on "pay" it returns to the page before without any er...
  • MartinStoichkov
  • Community Legend
  • 1403 Views
  • 4 replies
  • 0 likes
  • 1403 Views
  • 4 replies
  • 0 likes

Is it possible to download a playlist onto a memory stick using Premium? How?

Is it possible to download a playlist onto a memory stick using Premium? How? I want to use in the car. Or maybe better to use bluetooth. New car = no CD player...

  • Newbie
  • Is it possible to download a playlist onto a memory stick using Premium?   How?   I want to use in the car. Or maybe better to use bluetooth. New car = no CD player...
  • maxmcnally
  • Regular
  • 4706 Views
  • 3 replies
  • 0 likes
  • 4706 Views
  • 3 replies
  • 0 likes

Charged multiple times on my account

I hava being charged four times on my account and still nos able to get premium i need a refund if im not getting my service it was telling that i already had a similar offer so please can i have my refund....thank you

  • Casual Listener
  • I hava being charged four times on my account and still nos able to get premium i need a refund if im not getting my service it was telling that i already had a similar offer so please can i have my ...
  • Jacob
  • Community Legend
  • 246 Views
  • 4 replies
  • 0 likes
  • 246 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Premium Usage: Song Availability in Different Countries

Hello, I'm currently in France and am looking into purchasing Spotify Premium, but I'll be returning to the US in a little while. Would any of the songs I save that are available in France be listenable in the US as well, even if they're region speci...

  • Newbie
  • Hello,   I'm currently in France and am looking into purchasing Spotify Premium, but I'll be returning to the US in a little while. Would any of the songs I save that are available in France b...
  • SergioDavid
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 231 Views
  • 1 replies
  • 0 likes

Facebook

My cousin went to log into her Facebook account but this happened when she hit log into Facebook. What should she do? She deleted the app and everything and re downloaded it but nothing

  • Visitor
  • My cousin went to log into her Facebook account but this happened when she hit log into Facebook. What should she do? She deleted the app and everything and re downloaded it but nothing
  • KatesHere
  • Community Legend
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify through Vodafone

I recently took out a sim only deal where I get Spotify included in the cost. Vodafone told me if I followed to link to add Spotify it would automatically cancel the subscription I'm already paying but that's not the case since I was charged from Spo...

  • Newbie
  • I recently took out a sim only deal where I get Spotify included in the cost. Vodafone told me if I followed to link to add Spotify it would automatically cancel the subscription I'm already paying b...
  • SergioDavid
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

I m traveling and i cant use spotify

Im fixing my phone. I live in argentina but now im travelling in india, i bought a new phone here but i cant use spotify. Im premium and pay with credit card how can i do to use the app in my new indian phone?thanks

  • Newbie
  • Im fixing my phone. I live in argentina but now im travelling in india, i bought a new phone here but i cant use spotify. Im premium and pay with credit card  how can i do to use the app in my ...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Payments

Good morning.I have purchased a promotion and paid online. The money has been deducted from my bank account, but Spotify reports that the transaction failed and I do not have access to what I paid.

  • Visitor
  • Good morning. I have purchased a promotion and paid online. The money has been deducted from my bank account, but Spotify reports that the transaction failed and I do not have access to what I pai...
  • KatesHere
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes