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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398607 Views
  • 948 replies
  • 107 likes
  • Account
  • 398607 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171567 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171567 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99116 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99116 Views
  • 68 replies
  • 10 likes

CAN'T PURCHASE GIFT CARD

I'm trying to purchase a gift card but everytime I try an enter a date in the "choose a delivery date" section it tells me it is an invalid format or please enter a valid date. Any suggestions?

  • Casual Listener
  • I'm trying to purchase a gift card but everytime I try an enter a date in the "choose a delivery date" section it tells me it is an invalid format or please enter a valid date.  Any suggestions?
  • Sheens
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Superuser Contribution [All Platforms]Starred playlist is acting really strange

First off sorry if this isn't in the correct subform, I just clicked on the one that seemed most realevant. Anyways, like the title says, the starded playlist is acting really strange. I first noticed the problem when knew songs weren't apearing on i...

  • Casual Listener
  • First off sorry if this isn't in the correct subform, I just clicked on the one that seemed most realevant. Anyways, like the title says, the starded playlist is acting really strange. I first notice...
  • TotalLegitREMIX
  • Casual Listener
  • 216 Views
  • 2 replies
  • 0 likes
  • Other
  • 216 Views
  • 2 replies
  • 0 likes

Can't log in to my account

I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any account. I have the same email and password as my Fa...

  • Newbie
  • I've tried logging in to my account signing with Facebook because that's how I registered using my Facebook, but now it's not letting me log in at all. It says that my email isn't registered to any a...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

[Other]

EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO TER O PRÊMIO POR MAIS 2 MESES.

  • Newbie
  • EU ADQUIRI O SPOTIFY PREMIUM POR 1 MES ATRAVÉS DO BOLETO BANCÁRIO, GOSTARIA DE SER INCLUÍDO NA PROMOÇÃO PREMIUM POR 3 MESES, SE UM EQUIPE DO SPOTIFY CONCEDESSE ESSE FAVOR, FICARIA MUITO GRATO, QUERO ...
  • Bittencourt
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Other
  • 142 Views
  • 1 replies
  • 0 likes

Gifted Premium To Someone

I gifted Premium Subscription to someone, but don't know if it went through, just kept spinning. Nothing in receipts, how do I know if it went through?

  • Casual Listener
  • I gifted Premium Subscription to someone, but don't know if it went through, just kept spinning. Nothing in receipts, how do I know if it went through?
  • Bittencourt
  • Spotify Star
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Family subscription - children temporarily at Uni

I am considering taking out family subscription for 4 adults at one main address, however 2 of them are away at Uni during term term, is this the most economical premium subscription?

  • Casual Listener
  • I am considering taking out family subscription for 4 adults at one main address, however 2 of them are away at Uni during term term, is this the most economical premium  subscription?
  • ozkfid
  • Casual Listener
  • 320 Views
  • 4 replies
  • 0 likes
  • 320 Views
  • 4 replies
  • 0 likes

Spotify Premium Charges on Bank Account

Hi, What does the Spotify Premium charge appear as in one's bank transaction list?

  • Newbie
  • Hi,   What does the Spotify Premium charge appear as in one's bank transaction list?  
  • 156 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 156 Views
  • 0 replies
  • 0 likes

Why smart prepaid not access in spotify premium? Help me!

I'm using smart prepaid but it's not access to the spotify premium. I've created a new account. Before I'm not using spotify. My 7days free account was ended. Now, I using premium but my smart prepaid it's not access in spotify. HELP ME PLEASE!

  • Newbie
  • I'm using smart prepaid but it's not access to the spotify premium. I've created a new account. Before I'm not using spotify. My 7days free account was ended. Now, I using premium but my smart prepai...
  • 265 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 265 Views
  • 0 replies
  • 0 likes

Superuser Contribution Not entirely connected to Facebook

Hi guys, I created my account without Facebook a long time ago, then I connected it to Facebook. A while ago i disconnected it and now I wanted to connect it again.The problem is that it shows me I am connected to my account but I am still visible to...

  • Casual Listener
  • Hi guys,  I created my account without Facebook a long time ago, then I connected it to Facebook. A while ago i disconnected it and now I wanted to connect it again. The problem is that it sho...
  • madafakapotato
  • Casual Listener
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged but no premium

I signed up for the student discount and it said that it failed to verify me as a student. Then I see later today I get charged 4.99 on my bank account. How do I fix this?

  • Casual Listener
  • I signed up for the student discount and it said that it failed to verify me as a student. Then I see later today I get charged 4.99 on my bank account. How do I fix this?
  • Alejandro_C
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Payment system Netherlands has a BUG

Hi, I'm posting this message on behalf of my dad. He's about 60 and desperately wanted Spotify for (our early) Christmas. We bought him a Spotify giftcard for Christmas and created an account for him. A few errors occured:1. The 3 months try-out does...

  • Visitor
  • Hi,   I'm posting this message on behalf of my dad. He's about 60 and desperately wanted Spotify for (our early) Christmas. We bought him a Spotify giftcard for Christmas and created an a...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
    Unlimited
  • 126 Views
  • 1 replies
  • 0 likes

Solved!! Cancel gift subscription

My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?

  • Newbie
  • My daughter purchased a gift subscription for her brother but I was going to purchase a family subscription. Can the gift subscription be cancelled?
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Charged multiple times while signing up

My daughter was signing me up for the 3 months of premium for .99, and it charged her card 3 times...and i still don't have premium.

  • Newbie
  • My daughter was signing me up for the 3 months of premium for .99, and it charged her card 3 times...and i still don't have premium.
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

will permanently closing my spotify account cancel my premium subscription through iTunes?

I have recently been disabled out of my itunes account and I want to cancel my subscription to premium but finding this impossible as I am paying through itunes.Would cancelling my account completely cancel this subscription?any help would be appreci...

  • Newbie
  • I have recently been disabled out of my itunes account and I want to cancel my subscription to premium but finding this impossible as I am paying through itunes. Would cancelling my accoun...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

YA NO SOY PREMIUM

EL DIA 2 DE DICIEMBRE PAGUE LA PROMOCION DE 3 MESES X 9 PESOS Y ESTA MAÑANA ME ENCUENTRO CON QUE YA NO SOY PREMIUM, ME AYUDAN PORFA.

  • Casual Listener
  • EL DIA 2 DE DICIEMBRE PAGUE LA PROMOCION DE 3 MESES X 9 PESOS Y ESTA MAÑANA ME ENCUENTRO CON QUE YA NO SOY PREMIUM, ME AYUDAN PORFA.
  • cemp8898
  • Casual Listener
  • 610 Views
  • 10 replies
  • 2 likes
  • Premium
  • 610 Views
  • 10 replies
  • 2 likes

Dos cargos por mes a mi tarjeta

Me hicieron dos cargos por mes durante noviembre y diciembre, uno por 99 y otro por 149.Como puedo solucionar esto?Gracias.

  • Casual Listener
  • Me hicieron dos cargos por mes durante noviembre y diciembre, uno por 99 y otro por 149. Como puedo solucionar esto? Gracias.
  • BLOPB
  • Casual Listener
  • 158 Views
  • 2 replies
  • 0 likes
  • Account
  • 158 Views
  • 2 replies
  • 0 likes

Solved!! 2016 Wrapped

I forgot to change my e-mail, I just changed it. Where can I see my year in music now?

  • Casual Listener
  • I forgot to change my e-mail, I just changed it. Where can I see my year in music now?
  • mariafabulosa
  • Newbie
  • 5593 Views
  • 31 replies
  • 1 likes
  • Account
  • 5593 Views
  • 31 replies
  • 1 likes

Upgaded to premium but im still on free and i keep staying in free HELP!!

I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they said they xouldn't help me and that i had fo cintact ...

  • Casual Listener
  • I upgraded to premium on September 28th and i an still on free till this day. I cintacted spotify support and they told me to contact apple since i paid theough iTunes. When i contacted apple they sa...
  • nfagerness
  • Casual Listener
  • 274 Views
  • 2 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 274 Views
  • 2 replies
  • 1 likes