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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398597 Views
  • 948 replies
  • 107 likes
  • Account
  • 398597 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171565 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171565 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99116 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99116 Views
  • 68 replies
  • 10 likes

Superuser Contribution Russian Spotify Premium but I'm Polish :(

Good morning,I recently purchased Spotify Premium for 4 months from "G2A.COM" website. I went into the Spotify app, and there I see Russian playlists. I'm Polish, so I was a bit surprised. It turned out that my country was changed from Poland to Russ...

  • Newbie
  • Good morning, I recently purchased Spotify Premium for 4 months from "G2A.COM" website. I went into the Spotify app, and there I see Russian playlists. I'm Polish, so I was a bit surprised. It turne...
  • Maxim
  • Spotify Star
  • 307 Views
  • 2 replies
  • 0 likes
  • Account
  • 307 Views
  • 2 replies
  • 0 likes

Superuser Contribution Impossible to connect Spotify to 3rd-party app

Hi Spotify community! PlanPremiumCountryFranceDeviceiPhone 7Operating SystemiOS 15.1 My Question or IssueI have no issue connecting to the Spotify app. But when any third-party app (like Shazam or any statistics/playlist organizer apps that I like to...

  • Regular
  • Hi Spotify community!   Plan Premium Country France Device iPhone 7 Operating System iOS 15.1   My Question or Issue I have no issue connecting to the Spotify app. But when any ...
  • Eni
  • Moderator
  • 1916 Views
  • 10 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1916 Views
  • 10 replies
  • 0 likes

Superuser Contribution Buy an account for another country.

Hello folks, I want to pay a premium account to my mother in law as a gift, the problem she lives in another country, is there a possibility to do it? I tried but says payment and location needs to be the same, thanks a lot for your help!

  • Newbie
  • Hello folks, I want to pay a premium account to my mother in law as a gift, the problem she lives in another country, is there a possibility to do it? I tried but says payment and location needs to b...
  • Jeremy
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • Account
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution No User Interface

DevicePCOperating SystemWindows 10 My Question or IssueThere is no user interface in Spotify after I restarted my computer several times (As below). I have tried to delete everything and reinstall it and tried to turn off the Hardware Acceleration op...

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  • Newbie
  •   Device PC Operating System Windows 10   My Question or Issue There is no user interface in Spotify after I restarted my computer several times (As below). I have tried to delete ev...
  • Alex
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 1 likes
  • Other
  • 330 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Keeping my Spotify playlists after permanently deleting FB account

Hey guys, I am intending to delete (not deactivate, but permanently and irreversibly delete) my FB account. However, the tricky thing is I signed up for Spotify with my FB account and I am worried that deleting the latter would mean losing my playlis...

  • Regular
  • Hey guys, I am intending to delete (not deactivate, but permanently and irreversibly delete) my FB account. However, the tricky thing is I signed up for Spotify with my FB account and I am worried th...
  • Alex
  • Spotify Legend
  • 690 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 690 Views
  • 5 replies
  • 0 likes

Superuser Contribution username

I want to be able to change my current username or choose my own one and no I don't mean display name, I specifically mean username on my account. Is that possible and if yes ,how?

  • Visitor
  • I want to be able to change my current username or choose my own one and no I don't mean display name, I specifically mean username on my account. Is that possible and if yes ,how?
  • Jeremy
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • Account
  • 295 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Missing Friend Activity Feed

The friend activity feed panel, normally on the panel to the right of the Windows desktop app (Windows 10), is completely missing. I have "Show Friend Activity" toggled on in "Display Settings." So where the heck is it? Anyone else have this problem?...

  • Casual Listener
  •   The friend activity feed panel, normally on the panel to the right of the Windows desktop app (Windows 10), is completely missing.  I have "Show Friend Activity" toggled on in "Display S...
  • Mihail
  • Spotify Legend
  • 17960 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 17960 Views
  • 8 replies
  • 0 likes

Why I'm getting spanish ads and this community has complaining about it since 2016!!!!!!!!!!!!!

I am brazilian and in the past two weaks the spanish ads started and it's sooo annoying, the portuguese ones I could tolerate, but this is just random, I don't speak spanish and I almost don't listen to spanish music, mostly english ones and I don't ...

  • Newbie
  • I am brazilian and in the past two weaks the spanish ads started and it's sooo annoying, the portuguese ones I could tolerate, but this is just random, I don't speak spanish and I almost don't listen...
  • OneByBoo
  • Roadie
  • 682 Views
  • 1 replies
  • 1 likes
  • Other
  • 682 Views
  • 1 replies
  • 1 likes

Autoplay only works sometimes

PlanPremiumCountryUnited StatesDevice(AT&T Radiant Max)Operating System My Question or IssueAutoplay often doesn't work after playlist is over. It's an issue that only seems to occur on my phone but not my laptop

  • Casual Listener
  •   Plan Premium Country United States Device (AT&T Radiant Max) Operating System     My Question or Issue Autoplay often doesn't work after playlist is over. It's an issu...
  • OneByBoo
  • Roadie
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Lirycs

PlanPremiumCountryRussiaDeviceRealme gt neo 2Operating SystemAndroid 11 My Question or IssueI have the last version of app, but I don't have lirycs feature on my account. I've tried reinstalling app, but it didn't help. Also app looks a bit different...

  • Newbie
  • Plan Premium Country Russia Device Realme gt neo 2 Operating System Android 11   My Question or Issue I have the last version of app, but I don't have lirycs feature on my account. I'v...
  • OneByBoo
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution My accounts seems to be not up-to-date even tho my app is

Hi there, I just wanted to make a quick post here to show an issue that I noticed days ago. It's been a long time since I have had issues with the Spotify app, I missed some features like canvas and lyrics (I somehow got the lyrics back but I'm still...

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  • Regular
  • Hi there, I just wanted to make a quick post here to show an issue that I noticed days ago.  It's been a long time since I have had issues with the Spotify app, I missed some features like canv...
  • MafeG
  • Spotify Legend
  • 524 Views
  • 5 replies
  • 1 likes
  • Account
  • 524 Views
  • 5 replies
  • 1 likes

Superuser Contribution App on landline has no option to connect to FB

I don't see how to do this on the account even on the landline. How do I do it? There is nothing in the Apps tab to add apps.

  • Newbie
  • I don't see how to do this on the account even on the landline.  How do I do it?  There is nothing in the Apps tab to add apps.
  • MafeG
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays last played song by itself

Operating SystemAndroid My Question or IssueFor the last few weeks at random times in the middle of the night, Spotify has been starting on its own to play the last songs that I had been listening to without anyone touching my phone. Last night it pl...

  • Regular
  • Operating System Android   My Question or Issue For the last few weeks at random times in the middle of the night, Spotify has been starting on its own to play the last songs that I had been...
  • MafeG
  • Spotify Legend
  • 1017 Views
  • 11 replies
  • 1 likes
  • Account
    Premium
  • 1017 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Connect

PlanFreeCountryIndiaDeviceOppo F15 My Question or IssueMusic played in Spotify is not audible in earphones while audio from other apps is clear in same earphones. What should i do?

  • Casual Listener
  •   Plan Free Country India Device Oppo F15   My Question or Issue Music played in Spotify is not audible in earphones while audio from other apps is clear in same earphones. What sh...
  • Ver
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Other
  • 300 Views
  • 1 replies
  • 0 likes

Banned community account

PlanPremiumCountryNL/UK/USMy account (not this one) was banned from the community.I would very much like to appeal the banning of my account. How may I do this please?

  • Visitor
  • Plan Premium Country NL/UK/US My account (not this one) was banned from the community. I would very much like to appeal the banning of my account. How may I do this please?    
  • Maxim
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist targeted

My playlist is being targeted. It is continuously being reported with the playlist name being deleted. No matter how often I change it back or to a different name, it gets reported IMMEDIATELY. It is just a hits playlist. The title is just saying it'...

  • Newbie
  • My playlist is being targeted. It is continuously being reported with the playlist name being deleted. No matter how often I change it back or to a different name, it gets reported IMMEDIATELY. It is...
  • Alex
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Copy/move playlists to another account?

Is there a way to copy or move some of my playlists to another spotify account please? PlanPremiumCountry UkDeviceNokia 8/PS4/lenovo/Sony avOperating SystemAndroid Oreo, Windows 10

  • Newbie
  • Is there a way to copy or move some of my playlists to another spotify account please?   Plan Premium Country  Uk Device Nokia 8/PS4/lenovo/Sony av Operating System Android Or...
  • Liam_Flint
  • Casual Listener
  • 24508 Views
  • 5 replies
  • 0 likes
  • Account
  • 24508 Views
  • 5 replies
  • 0 likes

Superuser Contribution Songs not streaming through mobile data

PlanPremiumCountryAustralia DeviceiPhone 12 Pro MaxOperating System(iOS 15.1.1) My Question or IssueI’m having trouble streaming music on mobile data. The moment I switch from wifi to mobile data all the songs grey out. Happened 3 days ago. It works ...

  • Casual Listener
  • Plan Premium Country Australia  Device iPhone 12 Pro Max Operating System (iOS 15.1.1)   My Question or Issue I’m having trouble streaming music on mobile data. The moment I switc...
  • Mario
  • Spotify Legend
  • 1614 Views
  • 8 replies
  • 5 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 1614 Views
  • 8 replies
  • 5 likes

Superuser Contribution remote connection security issue

Hi My friend lives in other city and other country and he has my playing device on his account (because i gave him access some time ago when he was visitng me) so he is able to play music on this anytime from anywhere) I am not able to remove him fro...

  • Casual Listener
  • Hi    My friend lives in other city and other country and he has my playing device on his account  (because i gave him access some time ago when he was visitng me) so he is able to p...
  • Alex
  • Spotify Legend
  • 449 Views
  • 3 replies
  • 0 likes
  • Security
  • 449 Views
  • 3 replies
  • 0 likes

Change Email...

My Question or Issue Hi, I'm trying to change the email on my account to another email of mine but it keeps saying that the email is already being used by another account. However, I deleted the other account that it was tied to so I'm wondering why ...

  • Newbie
  • My Question or Issue   Hi, I'm trying to change the email on my account to another email of mine but it keeps saying that the email is already being used by another account. However, I deleted...
  • AdamDam
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 264 Views
  • 1 replies
  • 0 likes