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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396608 Views
  • 944 replies
  • 107 likes
  • Account
  • 396608 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170588 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170588 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98859 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98859 Views
  • 68 replies
  • 10 likes

Superuser Contribution Frank Ocean song pops up in playlist on shuffle

PlanPremiumCountryUSADeviceiPhone XR So. Weird problem I’ve noticed for awhile, it happens every so often. I’ll be on shuffle for my liked songs, and randomly a little “glitch” would happen, but I didn’t think much of it. I then started to realize wh...

  • Regular
  •   Plan Premium Country USA Device iPhone XR     So. Weird problem I’ve noticed for awhile, it happens every so often. I’ll be on shuffle for my liked songs, and randomly a lit...
  • Serendipiti
  • Casual Listener
  • 1401 Views
  • 8 replies
  • 0 likes
  • Account
  • 1401 Views
  • 8 replies
  • 0 likes

Solved!! Cannot edit my profile

PlanSpotify premiumDeviceLaptop, Samsung Galaxy A20Operating systemWindows 10 pro (64-bit), Android 10Country/regionCambodiaMy issueCannot edit anything in profileHi all,I want to edit something on my profile, but Spotify's website won't let me do so...

  • Visitor
  • Plan Spotify premium Device Laptop, Samsung Galaxy A20 Operating system Windows 10 pro (64-bit), Android 10 Country/region Cambodia My issue Cannot edit anything in profile Hi all, I want ...
  • Billy-J
  • Spotify Star
  • 604 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 604 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify won't play tracks by certain artist on any platform

PlanPremiumCountry GermanyDeviceiPhone SE, Microsoft Surface BookOperating SystemiOS 12, Windows 10 My Question or Issue When trying to play ANY song by artist HILLSONG WORSHIP, Spotify will show an alert message "Spotify kann dies zurzeit nicht absp...

  • Visitor
  • Plan Premium Country  Germany Device iPhone SE, Microsoft Surface Book Operating System iOS 12, Windows 10   My Question or Issue  When trying to play ANY song by artist HILL...
  • user-removed
  • Not applicable
  • 1483 Views
  • 3 replies
  • 1 likes
  • Premium
  • 1483 Views
  • 3 replies
  • 1 likes

Change email and unlink account from facebook

Currently, I'm logged in via my Facebook account and the correspondent mailaddress. However, I like to leave facebook. How can I keep spotify and change my email?

  • Newbie
  • Currently, I'm logged in via my Facebook account and the correspondent mailaddress. However, I like to leave facebook.    How can I keep spotify and change my email?
  • MauriceMV
  • Spotify Star
  • 3714 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3714 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Login issue, bank still associated

Good evening, I was listening on my iPhone XR and all of a sudden it outlogged, not only on this device but everywhere. The E-Mail associated with the account is no longer available, but the Spotify account is associated with my bank account and I at...

  • Visitor
  • Good evening, I was listening on my iPhone XR and all of a sudden it outlogged, not only on this device but everywhere. The E-Mail associated with the account is no longer available, but the Spotify ...
  • Alex
  • Spotify Legend
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 475 Views
  • 1 replies
  • 0 likes

General question about spotify account

Good morning,evening,night,i have a question,i have a relative that lives in usa and i was wondering,if he creates a spotify account (he lives in united states) and connect it to his spotify family premium and give me the account, can i use it in gre...

  • Regular
  • Good morning,evening,night, i have a question,i have a relative that lives in usa and i was wondering,if he creates a spotify account (he lives in united states) and connect it to his spotify family...
  • Billy-J
  • Spotify Star
  • 550 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! General question about spotify account

Good morning/evening/night , I have 2 general questions concerning spotify accounts 1)Can a spotify account has 2 different registered countries like united states and Greece? 2)I have a relative that lives in France and doesn't want his spotify prem...

  • Regular
  •   Good morning/evening/night ,   I have 2 general questions concerning spotify accounts    1)Can a spotify account has 2 different registered countries like united states and...
  • Billy-J
  • Spotify Star
  • 736 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 736 Views
  • 7 replies
  • 0 likes

Solved!! Change operator and go to duo premium: what to do?

Hello, I have a Premium account at my curent operator that I share with my daugther.I would like to go to duo premium so that we can have our own accounts.My operator does not propose this option.So I'll subscribe through spotify directly:1) how shal...

  • Casual Listener
  • Hello,   I have a Premium account at my curent operator that I share with my daugther. I would like to go to duo premium so that we can have our own accounts. My operator does not propose th...
  • Emilia_8
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 346 Views
  • 1 replies
  • 0 likes

Change Email Address

PlanFreeCountryUnited States My Question or Issue: Can I change my email address for my other account? I don't have access to my email address that the account uses

  • Visitor
  •   Plan Free Country United States     My Question or Issue: Can I change my email address for my other account? I don't have access to my email address that the account uses &n...
  • AdamDam
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 352 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I keep being asked to reset my password

Every few days, I am sent an email saying that I need to reset my password.Why? It is very annoying having to keep coming up with new ones every few days(since I'm not allowed to use older ones). I've been a Premium member for years.I'm on a Mac desk...

  • Gig Goer
  • Every few days, I am sent an email saying that I need to reset my password. Why? It is very annoying having to keep coming up with new ones every few days (since I'm not allowed to use older ones)....
  • CarlosE
  • Moderator
  • 426 Views
  • 3 replies
  • 0 likes
  • Login
  • 426 Views
  • 3 replies
  • 0 likes

How can I change the familiy price plan owner ?

PlanPremium FamilyCountrySwitzerlandDeviceA logOperating SystemAlso a lotMy Question or IssueI’d like to give my « owner » role to someone else in my family. How can I do that ?I mean, there’s no option to make this clearly

  • Visitor
  • Plan Premium Family Country Switzerland Device A log Operating System Also a lot My Question or Issue I’d like to give my « owner » role to someone else in my family. How can I do that ? I ...
  • Brunelicia
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • Premium
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account on PC but not on Pixel 4a

PlanPremium CountryUK DeviceDesktop Pc with Win 10. Purchased Premium and using web player, logged in with Google accountPixel 4a with Android version 11 only recognises Spotify free version, this is after deleting data, clearing cache, uninstalling....

  • Casual Listener
  • Plan Premium   Country UK   Device Desktop Pc with Win 10. Purchased Premium and using web player, logged in with Google account Pixel 4a with Android version 11 only recognises Spo...
  • Gareth_Penn
  • Casual Listener
  • 363 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 363 Views
  • 3 replies
  • 0 likes

Superuser Contribution No support

I can't believe that Spotify has no tech support except for this open forum.I changed to IPhone 7 from iPhone 6 yesterday and logged on using the same log in details. Although I am paying for premium I only have access to basic......how to fix ??

  • Casual Listener
  • I can't believe that Spotify has no tech support except for this open forum. I changed to IPhone 7 from iPhone 6 yesterday and logged on using the same log in details. Although I am paying for pre...
  • Phweeb
  • Regular
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Disable facebook created spotify account and link new spotify account with facebook

PlanPremium Operating System(Android and Windows 10) My Question or Issue I created a spotify account last 2015 through log in with facebook. However i have recently purchased a premium spotify account that is linked with my email and not with facebo...

  • Newbie
  •   Plan Premium   Operating System (Android and Windows 10)   My Question or Issue   I created a spotify account last 2015 through log in with facebook. However i have rec...
  • Billy-J
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wechsel Premium zu Family (Telekom)

Hallo,ich habe auf einem Telekom Business-Tarif die Option "Music Streaming", die wahrscheinlich auch Spotify-Premium einschließt.Wenn ich mich über die Spotify-Weboberfläche anmelde, erscheint bei der Kontoverwaltung der Hinweis "Dein Abo gehört zu ...

  • Casual Listener
  • Hallo, ich habe auf einem Telekom Business-Tarif die Option "Music Streaming", die wahrscheinlich auch Spotify-Premium einschließt. Wenn ich mich über die Spotify-Weboberfläche anmelde, erscheint...
  • A_MusicListener
  • Casual Listener
  • 2624 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2624 Views
  • 3 replies
  • 0 likes

Superuser Contribution Recover songs of a collaborative playlist

I was following a collaborative playlist made by my friend. I still have the playlist but all the songs in it got deleted. Due to this, i can't use the "recover playlist" option. The playlist was under the name of '3/8.**bleep**Is there any way i can...

  • Newbie
  • I was following a collaborative playlist made by my friend. I still have the playlist but all the songs in it got deleted. Due to this, i can't use the "recover playlist" option. The playlist was und...
  • Jeremy
  • Spotify Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 348 Views
  • 1 replies
  • 0 likes

Premium on iPad but not iphone

Can someone please kindly helpi have the trial premium version on my iPad but it doesn’t show premium on my iphone?any ideas why?thanksmartin one of the below information is required. However, the more you provide the easier it will be for us to try ...

  • Newbie
  • Can someone please kindly help i have the trial premium version on my iPad but it doesn’t show premium on my iphone? any ideas why? thanks martin   one of the below information is required...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • Account
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit Context Exception

Hello,I have explicit content shut off on my son's account. But there are few songs that are tagged with explicit that i reviewed, and i am ok for him to listen to it. Is there anyway i can mark a song as an exception, and allow him to play it, witho...

  • Newbie
  • Hello, I have explicit content shut off on my son's account.   But there are few songs that are tagged with explicit that i reviewed, and i am ok for him to listen to it.  Is there an...
  • Jose_M
  • Spotify Star
  • 937 Views
  • 2 replies
  • 3 likes
  • Other
  • 937 Views
  • 2 replies
  • 3 likes

Do I have an account or not?

I'm trying to log in with my email address. It says I have the wrong password, so I click the forgot password button. It then tells the that "there is no account associated with this email." Huh, that's weird but ok, I guess I'll go create one with t...

  • Newbie
  • I'm trying to log in with my email address.  It says I have the wrong password, so I click the forgot password button.  It then tells the that "there is no account associated with this emai...
  • Brunelicia
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 440 Views
  • 1 replies
  • 0 likes

Spotify Connect not working from any device

Spotify no longer recognizes SpotifyConnect devices on my wifi network. It lists them as devices but can not connect to them.If I uninstall Spotify and reinstall (Samsung s10), then Spotify still recognizes them as being "SpotifyConnect" but I am not...

  • Visitor
  • Spotify no longer recognizes SpotifyConnect devices on my wifi network. It lists them as devices but can not connect to them. If I uninstall Spotify and reinstall (Samsung s10), then Spotify still r...
  • OneByBoo
  • Roadie
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes