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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398584 Views
  • 948 replies
  • 107 likes
  • Account
  • 398584 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171562 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171562 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99115 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99115 Views
  • 68 replies
  • 10 likes

Superuser Contribution [All Platforms] Spotify Pausing On Every Device/Browser. Account Issue?

A week ago spotify would continuously pause music every 10-30 seconds and initially I thought the problem was with my phone, so I uninstalled and reinstalled. It continued to not work, but I shrug it off. I open the PC version of spotify and the issu...

  • Visitor
  • A week ago spotify would continuously pause music every 10-30 seconds and initially I thought the problem was with my phone, so I uninstalled and reinstalled. It continued to not work, but I shrug it...
  • Alex
  • Spotify Legend
  • 473 Views
  • 2 replies
  • 1 likes
  • All Platforms
  • 473 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify refuses to contact me regarding my disabled account.

PlanPremiumCountrySingaporeMy Question or IssueI've contacted Spotify at least 5 times over 2.5 months regarding my disabled account. Each time they tell me they need a specialist to review my case, but close to 3 months later, I have yet to receive ...

  • Regular
  • Plan Premium Country Singapore My Question or Issue I've contacted Spotify at least 5 times over 2.5 months regarding my disabled account. Each time they tell me they need a specialist to revi...
  • allie95
  • Regular
  • 730 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 730 Views
  • 5 replies
  • 0 likes

[Desktop][Friend Feed] the same three friends show in friend activity

I am following quite a lot of friends on Spotify. I keep seeing activity of only three people in my "Friend Activity" tab. I want to see what my other friends are listening to. Spotify - there have been other similar threads and on some threads its t...

  • Casual Listener
  • I am following quite a lot of friends on Spotify. I keep seeing activity of only three people in my "Friend Activity" tab. I want to see what my other friends are listening to. Spotify - there have b...
  • OneByBoo
  • Roadie
  • 850 Views
  • 1 replies
  • 1 likes
  • Desktop
    Friend Feed
  • 850 Views
  • 1 replies
  • 1 likes

Artist profile not displayed in search option

Hello I have an Artist Profile, but it normal users cannot find it through the search option.What can I do? Any ideas?I'm releasing my first single, so happy for any response. Thanks in advance, Faidy

  • Visitor
  • Hello   I have an Artist Profile, but it normal users cannot find it through the search option. What can I do? Any ideas? I'm releasing my first single, so happy for any response.   T...
  • OneByBoo
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

Unable to login

PlanFamily PremiumCountryUnited KingdomMy Question or IssuesHey, I have a family premium plan but my mother's email address was hacked so she is now unable to login or reset the password, is there anyway we can get the Spotify account back, we think ...

  • Newbie
  •   Plan Family Premium Country United Kingdom My Question or Issues Hey,  I have a family premium plan but my mother's email address was hacked so she is now unable to login or reset ...
  • Maxim
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 479 Views
  • 1 replies
  • 0 likes

Re: Spotify Crackling noise on local files

Hi I am having endless problems when playing music it keeps breaking up and freezing please advice because my payment dont freezes

  • Visitor
  • Hi I am having endless problems when playing music it keeps breaking up and freezing please advice because my payment dont freezes 
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Spotify for Artists Issues?

Hello, Is anyone else having issues logging into Spotify for Artists? I haven’t been able to login for well over an hour. I was logged in but my Artists didn’t show any stats just Error Code 503. So I logged out and reinstalled the app but now can’t ...

  • Casual Listener
  • Hello,   Is anyone else having issues logging into Spotify for Artists? I haven’t been able to login for well over an hour. I was logged in but my Artists didn’t show any stats just Error Code...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 1 likes
  • 322 Views
  • 1 replies
  • 1 likes

Solved!! Can't update email address for account linked to Facebook

PlanPremiumCountrySingaporeDeviceAll affectedOperating SystemNot applicable My Question or IssueHi, I'm trying to change my account email address which is linked to Facebook. I've changed my email address on Facebook to the new one, but on my Spotify...

  • Regular
  • Plan Premium Country Singapore Device All affected Operating System Not applicable   My Question or Issue Hi, I'm trying to change my account email address which is linked to Facebook....
  • user-removed
  • Not applicable
  • 979 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 979 Views
  • 3 replies
  • 0 likes

Warpped 2020

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Plan/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iphone 11promax/iphone SE/One plus 7proT)Operating...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan /Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook P...
  • Jose_M
  • Spotify Star
  • 396 Views
  • 1 replies
  • 1 likes
  • Account
  • 396 Views
  • 1 replies
  • 1 likes

Login issues earlier today - help forum question

Hey Team,So most of us felt an issue to login to Spotify earlier today.You can see it here https://downdetector.com/status/spotify/ and here https://www.reddit.com/r/spotify/comments/ke5lso/spotify_offline_for_anyone_else_atm/ for example.The issue w...

  • Regular
  • Hey Team, So most of us felt an issue to login to Spotify earlier today. You can see it here https://downdetector.com/status/spotify/ and here https://www.reddit.com/r/spotify/comments/ke5lso/...
  • Billy-J
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • Login
  • 384 Views
  • 1 replies
  • 0 likes

Has my account turned into a bot of some sorts?

PlanPremiumCountryNorwayDeviceIphone 11Operating SystemWindows 10 My Question or IssueRight, so i logged onto my spotify account today to find that i was playing some random music that i have never heard before. Im sure im the only one using my accou...

  • Newbie
  • Plan Premium Country Norway Device Iphone 11 Operating System Windows 10   My Question or Issue Right, so i logged onto my spotify account today to find that i was playing some random ...
  • AdamDam
  • Spotify Star
  • 637 Views
  • 1 replies
  • 0 likes
  • Account
  • 637 Views
  • 1 replies
  • 0 likes

sharing followed artists in duo premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei want to share the artists i am following in premium duo with my partner. how can i do this?

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i want ...
  • stuart101
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 276 Views
  • 2 replies
  • 0 likes

logging in

i have put in all of the right details to log into my account and it wont let me log in so i try and change the password and i put my spotify name in and it comes up with an error

  • Visitor
  •   i have put in all of the right details to log into my account and it wont let me log in so i try and change the password and i put my spotify name in and it comes up with an error  &nbs...
  • OneByBoo
  • Roadie
  • 274 Views
  • 1 replies
  • 0 likes
  • Account
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Disabled Facebook account login?

If I used Facebook to sign up for Spotify, and my Facebook account gets disabled, can I use the "device password" I created to log in, or is my account just gone?

  • Casual Listener
  • If I used Facebook to sign up for Spotify, and my Facebook account gets disabled, can I use the "device password" I created to log in, or is my account just gone?
  • OneByBoo
  • Roadie
  • 903 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 903 Views
  • 1 replies
  • 0 likes

Superuser Contribution "This content is not available" - but only for me.

PlanFreeCountryAustraliaDeviceAllOperating SystemAllMy Question or IssueHi, so after listening to one song on repeat for about 2 days while working (https://open.spotify.com/album/337mzRS3hivhPRXorHhCB9?highlight=spotify:track:74bl1BknckkMbxpBJFSxmH)...

  • Casual Listener
  • Plan Free Country Australia Device All Operating System All My Question or Issue Hi, so after listening to one song on repeat for about 2 days while working (https://open.spotify.com/album/3...
  • Mihail
  • Spotify Legend
  • 8338 Views
  • 2 replies
  • 0 likes
  • Other
    Unlimited
  • 8338 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do I remove people from friends?

PlanPremiumCountryRussiaOperating SystemWindows 10My Question or IssueI have two "friends" in the sidebar of the desktop app that I have never seen before and certainly didn't add. I am not connected to facebook (I dont even have an account on it). I...

  • Newbie
  • Plan Premium Country Russia Operating System Windows 10 My Question or Issue I have two "friends" in the sidebar of the desktop app that I have never seen before and certainly didn't add. I am...
  • Mihail
  • Spotify Legend
  • 6896 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 6896 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can’t log on Spotify on my iPhone

I can’t log on Spotify on my iPhone, even though I have changed the password. I can log on my Macbook but it doesn’t work with my phone PlanPremiumCountryVietnamDeviceiPhone 11Operating SystemiOS 14.2

  • Casual Listener
  • I can’t log on Spotify on my iPhone, even though I have changed the password. I can log on my Macbook but it doesn’t work with my phone   Plan Premium Country Vietnam Device iPhone 11 Op...
  • Jeremy
  • Spotify Legend
  • 695 Views
  • 3 replies
  • 0 likes
  • Account
  • 695 Views
  • 3 replies
  • 0 likes

Help me please !

My artist profile seem to not be working properly, ive noticed for a couple weeks now when i type in my artist profile, AJayTheGreat , on Spotify, it pops up but no songs are able to play , i wondered if it was just because i was trying to listen fro...

  • Visitor
  • My artist profile seem to not be working properly, ive noticed for a couple weeks now when i type in my artist profile, AJayTheGreat , on Spotify, it pops up but no songs are able to play , i wondere...
  • Billy-J
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Hacked?? Random likes, playlists and friends on my account and music randomly pausing.

I recently set up a family Spotify account - all the users have different logins and there are no shared playlists. I login through Facebook. There are a few things that have been going wrong recently and I wondered if I have been hacked. Random song...

  • Visitor
  • I recently set up a family Spotify account - all the users have different logins and there are no shared playlists.   I login through Facebook.    There are a few things that have ...
  • Billy-J
  • Spotify Star
  • 1114 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 1114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot log in

So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, but it gave me a whole new free account and my old a...

  • Visitor
  • So I got locked out of my premium account over a month ago, and I didn’t change any of my login info but it keeps telling me it’s incorrect whenever I try to log in. I tried to go through Facebook, b...
  • CarlosE
  • Moderator
  • 923 Views
  • 5 replies
  • 0 likes
  • Login
  • 923 Views
  • 5 replies
  • 0 likes