Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I searched my friend's display name up and it came up with his profile, meanwhile while i search my display name up, nothing comes up
Plan Premium Country Perú Device PC Operating System Windows 8.1 My Question or Issue I cannot access my Spotify account from the Windows application. Some time ago this happened to me, I only listened to music through the web browser. I changed the ...
PlanPremiumCountryIDDeviceLenovo idealpad, VIVOOperating SystemWindows 10 , Android 9 My Question or IssueWhy I Can't Change My Album Picture, i already reinstall the software but still same there is no option for me to change the album picture.
PlanFreeCountryPhilippinesOperating SystemWindows 10My Question or IssueHI all, I can't seem to see my country in the country dropdown menu. The account overview/edit profile only has Taiwan and Germany available, but I've never seen to the latter, n...
My payment provider has accidentally recalled a spotify payment, which then spotify disabled my account. I called the provider to fix the problem but I am still unable to log into my account
PlanPremiumCountryUSA My Question or IssueI had two accounts - my current is a family plan premium account. But when I signed up for it I used my work email. I'd like to change that. However the email account I'd like to switch it to was associated w...
PlanPremiumCountryGermany My Question or IssueHi there, I got the following email from your German support:"wir haben vor einiger Zeit deine E-Mail mit deinem Widerspruch zu unseren aktualisierten Nutzungsbedingungen für Spotify Premium Family erhalt...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The account which was setup through Starbucks won't let me disconnect from facebook, an...
PlanPremiumCountryUnited StatesDeviceSamsung galaxy S7Operating SystemAndroid Oreo My Question or IssueI put my local files from my desktop into a playlist, but when i go to download that playlist on my phone, it doesn't download the local files. The...
I recently started using my Xbox to listen to music while I do stuff, mainly because I like being able to pick my songs and I can't do that on my phone since I don't have premium. Well, whenever I try to listen to music on my Xbox, it works for a whi...
PlanPremiumCountry Italy DeviceHonor 9 LiteOperating SystemAndroid My Question or IssueI find the information to change my display name (here:https://support.spotify.com/it/account_payment_help/account_help/change-my-username/) but from my smartphone...
PlanPremiumCountryEngland My Question or IssueThis problem was marked as fixed in January but I am still having this issue. I have saved an album a while back, and when I go on an artist's page it is marked as unsaved, and when I save that one I have...
Me gustaria saber si se puede esconder el genero reggaetón de mi cuenta para que no me siga apareciendo mas.
Plan PremiumCountryPolandDevice(Macbook Pro late 2016)Operating System(iOS 10)My Question or Issue Why do I see ads disguised as "annoucements" in paid plan. Why those ads are so irrelevant to my intrests (Spotify exactly knows what do I like and wha...
hello, i had 2 accounts (A&B), i've deleted B over a week ago so it should be completely gone. Now i want to change the e-mail adresse auf A to the e-Mail i once haid in B. When i want to do so it only says "e-mail already in use". Also contacted spo...
It's nice to see that Spotify has taken steps to add the feature to create a new account or link an existing account to use Apple login credentials. The problem here is however, the Spotify team has not taken the full measure to implement this for it...
I cant login with spotify on any device. My account is a facebook account and on my phone the error message says "something went wrong. please try again later or try using email instead" other error codes I have gotten in the past couple days are "(a...
Hello. I will first clarify that my account was not created with Facebook, I don't even have Facebook (every topic I've found on this subject is related to Facebook login, hence why I make a new thread). Despite this, I am unable to change my account...
I signed up for Spotify using Facebook many years ago. Like many others, I've since deactivated my Facebook account. Now, my username in Spotify is a bunch of random numbers and I can't change my avatar. Is there a way to change this or should I just...
Hi! So, my account got hacked and the email address was changed to a different one while they used mine for a free account. I got in contact with spotify and they disabled the account that was using my email and secured my Premium account so it'll st...