Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi all, My brother just paid for a Premium Family account. I received the invitation and got the premium features, but he accidentally logged out from his account and cannot access anymore. His account is not linked to Facebook and none of his email ...
Hi,So I currently have a UK account but I use a one year pre-paid code to expire in July. I recently moved to HK for good so I want to change back to HK account, I have entered my new bank detail and it says it will charge me in HKD when the subscrip...
Hi,under subscription I cannot find any of my payment details. I need to access them for change. How can I find them. I followed the help instructions, but there is not anything....
According to Spotify's support site, you can easily change your payment method by clicking on "subscription" - "update" and after that change your payment method. When I do this, nothing happens. It looks like the page reloads but there is no possibi...
I connected my Starbucks Partner premium account but it only worked for a few days, now it’s back to the regular Free account. How do I fix this?
My debit card got hacked and destroyed and unable to get a new card for a little bit, can I pay through bank and routing number?
I only have eleven dollars in my account. Can you'll take that for now
My account was hacked ive been emailing some kind of bot about the issue and there asking for a screen shot of my bank statement seems fishy there should be some kind of hotline on there web site after i get this problem resolved ill never use this a...
Hi, So many of users are facing the same login issue whether it's on an iphone or android. We've all reset our passwords, tried logging on using email and userID, or even Facebook (ig) and yet still not able to login on our Spotify app. However, we a...
Hi! I'm trying to link Google Home with my Spotify account, but it was originally created using Facebook and the Spotify login screen that pops up just won't show the "Login with Facebook" button. I even canceled my Premium subscription and tried to ...
PlanFreeCountry AmericaDeviceiPhone 5sOperating SystemiOS 10 My Question or Issue I was listening to music on my Saved Songs and a song came up that I wanted to add to a playlist. However I accidentally hide it, the hide song is a new feature to me s...
My account doesn't work . When l log in it shows a black screen
Hi , Spotify has been charging my Master card for the last 2months. Why is spotify charging my credit card? The last credit card charge on Regards, Jeff
Hi.I created my spotify account with facebook, which has a deactivated email and I cannot change it, and strongly dislike how my username is random numbers , and I want to make a new account with a new email because of it. I will be purchasing premiu...
So this is my 2nd account i've made for my carrer with the intention of adding stuff to my promo playlist and crud, and the 1st account I hate. My original account's screenname was "Statichoodlum", when I signed up, it showed Statichoodlum as the scr...
i had created my old spotify account withouth facebook, and just after i linked them.i deleted my facebook account almost an year ago and i though i had lost my spotify account forever, but actually i just found it and logged it somehow, the name got...
Hi -I was in Germany 3 weeks ago, and Spotify still thinks I'm there...In the account settings I can't change the country: the only option in the drop--down menu there is Germany.How can I reset the country setting so that Spotify knows I'm back home...
Spotify Phone Number
Hi, I recently moved to another country, tried to change my country to the new one by updating my subscription, but don't get any payments options for that country to choose, just payment options from my old country. Tried paypal but still the countr...
I renewed my premium last year 2017-12-15, this should be valid one month to 2018-01-15. The day after i saw that it was possible to buy one year in total so i did that too. Yesterday my premium was stopped but i think i shall have one month more wit...