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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396650 Views
  • 944 replies
  • 107 likes
  • Account
  • 396650 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170601 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170601 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98862 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98862 Views
  • 68 replies
  • 10 likes

Superuser Contribution COBRO DOBLE

Hola buenos días!!Estoy detectando un cobro doble de este mes de OCTUBRE 2023 en mi tarjeta de débito!!El cobro siempre se realiza de manera automática, yo no realice ningún movimiento diferente en los métodos de pago...Espero se de la solución perti...

  • Visitor
  • Hola buenos días!! Estoy detectando un cobro doble de este mes de OCTUBRE 2023 en mi tarjeta de débito!! El cobro siempre se realiza de manera automática, yo no realice ningún movimiento diferente ...
  • OscarDC
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Same address but different network?

PlanPremiumCountryUK My young nephew lives at the same physical address as me (the premium account holder) but uses a different wifi network from mine. Can I still add him as a member of my family plan without it being flagged as potentially a differ...

  • Regular
  •   Plan Premium Country UK   My young nephew lives at the same physical address as me (the premium account holder) but uses a different wifi network from mine. Can I still add him as a...
  • Maxim
  • Spotify Star
  • 207 Views
  • 5 replies
  • 0 likes
  • Account
  • 207 Views
  • 5 replies
  • 0 likes

Free spotify ad running with my account and email

I have been receiving a lot of login attempts email from spotify. After contacting them they told me that there is a ad-based free account based on my email address. I use my account too. How to I shut down the ad.

  • Visitor
  • I have been receiving a lot of login attempts email from spotify. After contacting them they told me that there is a ad-based free account based on my email address. I use my account too. How to I sh...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Apparently I have a free account but I am paying £10.99 monthly. Why?

When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.

  • Visitor
  • When I look at my account page it lists it as free and yet £10.99 is coming out of my bank account every month. Trying to find out why.
  • Zach-chan
  • Regular
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution how the streams count for a song in different languages?

I have a question: if I released an English song, then i did a Spanish version of the same song, and each version have a different ISRC?Will the streams of both versions (English and Spanish) be merged together?cuz as far as i know the same song in d...

  • Newbie
  •   I have a question: if I released an English song, then i did a Spanish version of the same song, and each version have a different ISRC? Will the streams of both versions (English and Spanis...
  • iamred
  • Newbie
  • 901 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 901 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Cannot login via Google or reset password with my e-mail

PlanFreeCountryUkraineDevice(PC, laptop)Operating System(Windows 10) My Question or IssueSince around ~15th of September I cannot login, reset or login via my google account. Reset mail with link doesn't just go through. I've tried at least a dozen o...

  • Casual Listener
  • Plan Free Country Ukraine Device (PC, laptop) Operating System (Windows 10)   My Question or Issue Since around ~15th of September I cannot login, reset or login via my google account....
  • Lyubka
  • Moderator
  • 582 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 582 Views
  • 6 replies
  • 1 likes

Login

I’m trying to login to an account that says its doesn’t exist but yet i try to change my new account to that same email and it says it already exists. What do I do?PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating ...

  • Visitor
  • I’m trying to login to an account that says its doesn’t exist but yet i try to change my new account to that same email and it says it already exists. What do I do? Plan Premium Country   D...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • Login
  • 121 Views
  • 1 replies
  • 0 likes

Cant get any profile details to appear when selecting "View Profile" ?

after opening the Spotify app and clicking "Home", and then clicking on the "Settings" logo at top, and finally clicking on "View Profile".......nothing appears , even after several minutes of search? Have confirmed account name/user as and PW as D...

  • Visitor
  • after opening the Spotify app and clicking "Home", and then clicking on the "Settings" logo at top, and finally clicking on "View Profile".......nothing appears , even after several minutes of search...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can I use Family Plan with friends?

PlanPretend do be FamilyCountryPortugal My Question or IssueI wanna use premium family plan, but they don't live in the same house as me, how can I do that? we wanna share the same account for 6 guys. Is it possible?

  • Casual Listener
  •   Plan Pretend do be Family Country Portugal   My Question or Issue I wanna use premium family plan, but they don't live in the same house as me, how can I do that? we wanna share th...
  • Maxim
  • Spotify Star
  • 32047 Views
  • 11 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 32047 Views
  • 11 replies
  • 0 likes

Superuser Contribution Recomendación de musica

Es molesto que reproduzcan canciones en tus listas cuando en teoría tengo la función desactivado. Es molesto estar escuchando la música de mi biblioteca y que aparezcan canciones que yo no seleccione . Además de cambiarte el modo aleatorio cuando se ...

  • Visitor
  • Es molesto que reproduzcan canciones en tus listas cuando en teoría tengo la función desactivado. Es molesto estar escuchando la música de mi biblioteca y que aparezcan canciones que yo no seleccione...
  • OscarDC
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Link artist profiles

I seem to have two artist profiles that I would like to link. Some releases were uploaded by the record label, some by me personally. Exactly the same artist name. How can I link or combine these profiles?

  • Newbie
  • I seem to have two artist profiles that I would like to link. Some releases were uploaded by the record label, some by me personally. Exactly the same artist name. How can I link or combine these pro...
  • Maxim
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • Other
  • 85 Views
  • 1 replies
  • 0 likes

How can I delete my old artist account?

I am rebranding and I need my old music erased from Spotify. It’s under Rocky Lanes Band

  • Visitor
  • I am rebranding and I need my old music erased from Spotify. It’s under Rocky Lanes Band
  • Maxim
  • Spotify Star
  • 1497 Views
  • 1 replies
  • 0 likes
  • 1497 Views
  • 1 replies
  • 0 likes

spotify’s risk control is terrible

Hi everyone, I have some questions to share with you.I think Spotify’s risk control is rubbish; as we all know, Spotify has a 14-day login restriction for free users when using it abroad, but Premium users do not have this restriction. However, when ...

  • Newbie
  • Hi everyone, I have some questions to share with you. I think Spotify’s risk control is rubbish; as we all know, Spotify has a 14-day login restriction for free users when using it abroad, but Premi...
  • 96 Views
  • 0 replies
  • 0 likes
  • Account
  • 96 Views
  • 0 replies
  • 0 likes

how do I redeem my egift card?

Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.

  • Casual Listener
  • Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

The « genre » filters don’t appear on my spotify

I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.

  • Casual Listener
  • I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Delete history after being hacked?

My account was hacked recently and they exclusively listened to one album by a German artist. They had access to my account for less than a day before I realized that I had been hacked and changed my password. Now this album is pinned to my home page...

  • Newbie
  • My account was hacked recently and they exclusively listened to one album by a German artist. They had access to my account for less than a day before I realized that I had been hacked and changed my...
  • 1297582428
  • Casual Listener
  • 1273 Views
  • 2 replies
  • 2 likes
  • Account
  • 1273 Views
  • 2 replies
  • 2 likes

Superuser Contribution Login: Error Code: http:8

PlanPremiumCountrycanadaDeviceAsus LaptopOperating System Windows 10 My Question or Issuewhen I try to login to my account (through Facebook) on the windows 10 app it gives me Error code http:8. I have allowed access through my firewall and i do not ...

  • Visitor
  • Plan Premium Country canada Device Asus Laptop Operating System  Windows 10   My Question or Issue when I try to login to my account (through Facebook) on the windows 10 app it gi...
  • Ryan_Q3L
  • Regular
  • 19953 Views
  • 14 replies
  • 7 likes
  • Account
    Login
    Premium
  • 19953 Views
  • 14 replies
  • 7 likes

Account erroneously suspended due to “unauthorized content downloads”?

My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my account was flagged to prevent it in the future.Th...

  • Casual Listener
  • My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my...
  • bsykes3487
  • Casual Listener
  • 361 Views
  • 4 replies
  • 0 likes
  • 361 Views
  • 4 replies
  • 0 likes

I wish to cancel my spotify but I do not know my account log in

I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?

  • Visitor
  • I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?
  • Billy-J
  • Spotify Star
  • 415 Views
  • 1 replies
  • 1 likes
  • 415 Views
  • 1 replies
  • 1 likes