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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398826 Views
  • 950 replies
  • 107 likes
  • Account
  • 398826 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171650 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171650 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99128 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99128 Views
  • 68 replies
  • 10 likes

Link artist profiles

I seem to have two artist profiles that I would like to link. Some releases were uploaded by the record label, some by me personally. Exactly the same artist name. How can I link or combine these profiles?

  • Newbie
  • I seem to have two artist profiles that I would like to link. Some releases were uploaded by the record label, some by me personally. Exactly the same artist name. How can I link or combine these pro...
  • Maxim
  • Spotify Star
  • 86 Views
  • 1 replies
  • 0 likes
  • Other
  • 86 Views
  • 1 replies
  • 0 likes

How can I delete my old artist account?

I am rebranding and I need my old music erased from Spotify. It’s under Rocky Lanes Band

  • Visitor
  • I am rebranding and I need my old music erased from Spotify. It’s under Rocky Lanes Band
  • Maxim
  • Spotify Star
  • 1566 Views
  • 1 replies
  • 0 likes
  • 1566 Views
  • 1 replies
  • 0 likes

spotify’s risk control is terrible

Hi everyone, I have some questions to share with you.I think Spotify’s risk control is rubbish; as we all know, Spotify has a 14-day login restriction for free users when using it abroad, but Premium users do not have this restriction. However, when ...

  • Newbie
  • Hi everyone, I have some questions to share with you. I think Spotify’s risk control is rubbish; as we all know, Spotify has a 14-day login restriction for free users when using it abroad, but Premi...
  • 96 Views
  • 0 replies
  • 0 likes
  • Account
  • 96 Views
  • 0 replies
  • 0 likes

how do I redeem my egift card?

Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.

  • Casual Listener
  • Unfortunately this Premium code does not seem to be valid. Try again or contact customer service.
  • Billy-J
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

The « genre » filters don’t appear on my spotify

I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.

  • Casual Listener
  • I have a premium account. When i go in my « liked » sont playlist, the « genre » or « mood » filters don’t appear.
  • Maxim
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Delete history after being hacked?

My account was hacked recently and they exclusively listened to one album by a German artist. They had access to my account for less than a day before I realized that I had been hacked and changed my password. Now this album is pinned to my home page...

  • Newbie
  • My account was hacked recently and they exclusively listened to one album by a German artist. They had access to my account for less than a day before I realized that I had been hacked and changed my...
  • 1297582428
  • Casual Listener
  • 1282 Views
  • 2 replies
  • 2 likes
  • Account
  • 1282 Views
  • 2 replies
  • 2 likes

Superuser Contribution Login: Error Code: http:8

PlanPremiumCountrycanadaDeviceAsus LaptopOperating System Windows 10 My Question or Issuewhen I try to login to my account (through Facebook) on the windows 10 app it gives me Error code http:8. I have allowed access through my firewall and i do not ...

  • Visitor
  • Plan Premium Country canada Device Asus Laptop Operating System  Windows 10   My Question or Issue when I try to login to my account (through Facebook) on the windows 10 app it gi...
  • Ryan_Q3L
  • Regular
  • 20067 Views
  • 14 replies
  • 7 likes
  • Account
    Login
    Premium
  • 20067 Views
  • 14 replies
  • 7 likes

Account erroneously suspended due to “unauthorized content downloads”?

My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my account was flagged to prevent it in the future.Th...

  • Casual Listener
  • My account was recently suspended for “unauthorized content downloads,” however I have never engaged in such an activity. I managed to regain access, but as an engineering student, I must know why my...
  • bsykes3487
  • Casual Listener
  • 364 Views
  • 4 replies
  • 0 likes
  • 364 Views
  • 4 replies
  • 0 likes

I wish to cancel my spotify but I do not know my account log in

I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?

  • Visitor
  • I am paying for spotify on a monthly basis but I am unable to log into my account to cancel the subscription. How can I cancel ?
  • Billy-J
  • Spotify Star
  • 423 Views
  • 1 replies
  • 1 likes
  • 423 Views
  • 1 replies
  • 1 likes

Solved!! Gift card issues with Individual account

PlanPremium IndividualCountry: United States My Question or IssueI have a Spotify Premium Individual account, however, when I try to redeem a gift card, it's saying my account type is not applicable. Everything I've read online indicates that Premium...

  • Casual Listener
  • Plan Premium Individual Country: United States   My Question or Issue I have a Spotify Premium Individual account, however, when I try to redeem a gift card, it's saying my account type is ...
  • Billy-J
  • Spotify Star
  • 143 Views
  • 3 replies
  • 0 likes
  • Account
  • 143 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't log into my Spotify account on my phone

When I open the app and I try to log in with my Google account the app says 'Something went wrong'. What should I do? I've reset my password, reinstalled the app, and restarted the device but it doesn't let me log in with my account. Other accounts w...

  • Visitor
  • When I open the app and I try to log in with my Google account the app says 'Something went wrong'. What should I do? I've reset my password, reinstalled the app, and restarted the device but it does...
  • Eni
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 138 Views
  • 1 replies
  • 0 likes

Cant login anymore

PlanI want PremiumCountryNetherlandsDeviceAll devicesOperating SystemAll O.S. My Question or IssueHello,I want (after 10 years) back to spotify with my account.When i want to login everything says, password wrong.Apple says ( no account is attached t...

  • Visitor
  • Plan I want Premium Country Netherlands Device All devices Operating System All O.S.   My Question or Issue Hello, I want (after 10 years) back to spotify with my account. When i w...
  • Billy-J
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • Login
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution recently played not syncing with my devices

I‘m listening to Spotify on different devices, but if I’m listening to some playlists on one device it doesnt appear later on the other phone as ‚recently played‘ about 4 weeks ago wasnt this a problem- I saw which playlists and songs I’m listening t...

  • Casual Listener
  • I‘m listening to Spotify on different devices, but if I’m listening to some playlists on one device it doesnt appear later on the other phone as ‚recently played‘   about 4 weeks ago wasn...
  • harmonious_sun
  • Newbie
  • 12746 Views
  • 22 replies
  • 27 likes
  • 12746 Views
  • 22 replies
  • 27 likes

Superuser Contribution Security

Im getting charged 2x a month every month for Spotify Premium but I only have 1 premium account. I want a refund and for this reoccurring charge to end.

  • Casual Listener
  • Im getting charged 2x a month every month for Spotify Premium but I only have 1 premium account. I want a refund and for this reoccurring charge to end.
  • Joan
  • Moderator
  • 157 Views
  • 2 replies
  • 0 likes
  • 157 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t sign in but with Facebook I can

PlanFreeCountryIcelandDeviceiPhone 14 ProOperating SystemiOS 16 My Question or IssueHi, I can’t log in to my Spotify account if I use my e-mail, it says “wrong email” or “email doesn’t exist”. Whatsoever it does. It wasn’t always a struggle to log in...

  • Casual Listener
  •   Plan Free Country Iceland Device iPhone 14 Pro Operating System iOS 16   My Question or Issue Hi, I can’t log in to my Spotify account if I use my e-mail, it says “wrong email”...
  • Dian
  • Spotify Legend
  • 139 Views
  • 3 replies
  • 0 likes
  • Login
  • 139 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I start to sign in with google account?

I registered using google email and password long time ago.I want to sign in using google sign-in as I hate enter password manually.But I can't!When I click google sing in, it says "You already have an account so use password to login".How can I use ...

  • Casual Listener
  • I registered using google email and password long time ago. I want to sign in using google sign-in as I hate enter password manually. But I can't! When I click google sing in, it says "You already...
  • Eni
  • Moderator
  • 516 Views
  • 5 replies
  • 0 likes
  • 516 Views
  • 5 replies
  • 0 likes

someone hacked my account?

hi I keep seeing recommended genres that I never listen to like rap/trance.I changed my password but still seeing it. how do I fix my compromised account?

  • Casual Listener
  • hi I keep seeing recommended genres that I never listen to like rap/trance. I changed my password but still seeing it. how do I fix my compromised account? 
  • MauriceMV
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution How Undo accidentally Dislike songs

When I'm lising my spotify through my phone. I accidnetly click the "dislike/banned" button on the lower right corner. And, in fact, that is a song I like and would like to add it into my list (I don't even remember the name of the song b/c I hit the...

  • Newbie
  • When I'm lising my spotify through my phone.  I accidnetly click the "dislike/banned" button on the lower right corner.    And, in fact, that is a song I like and would like to add i...
  • ehteban
  • Newbie
  • 79481 Views
  • 17 replies
  • 18 likes
  • Other
    Premium
  • 79481 Views
  • 17 replies
  • 18 likes