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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398063 Views
  • 947 replies
  • 107 likes
  • Account
  • 398063 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171265 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171265 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99051 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99051 Views
  • 68 replies
  • 10 likes

Account name change/reset and unlinking Facebook

PlanPremiumCountryPolandDeviceKiano Elegance 4.0Operating SystemAndroid 7.0 My Question or Issue Hello. I have quite unusual question i think. Recently my account was stolen from me, but i recovered it with help of amazing Spotify staff. There is jus...

  • Casual Listener
  • Plan Premium Country Poland Device Kiano Elegance 4.0 Operating System Android 7.0   My Question or Issue  Hello. I have quite unusual question i think. Recently my account was st...
  • Jose_M
  • Spotify Star
  • 1584 Views
  • 3 replies
  • 1 likes
  • Account
    Other
    Security
  • 1584 Views
  • 3 replies
  • 1 likes

Superuser Contribution can’t log in/premium won’t work

PlanPremiumCountry U.SDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueupgraded to premium but it would always say Spotify is offline, go online to listen to music. Isn’t that the whole reason for getting prem...

  • Newbie
  • Plan Premium Country  U.S Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue upgraded to premium but it would always say Spotify ...
  • Guido
  • Spotify Legend
  • 1230 Views
  • 1 replies
  • 0 likes
  • Account
  • 1230 Views
  • 1 replies
  • 0 likes

Question About Usernames

I'm not fully sure if this it the right forum, though I do hope it is. This isn't really an issue, but more of a curiosity. I understand that the randomly generated usenames are to allow for a "improved performance". What I was wondering is if anyone...

  • Newbie
  • I'm not fully sure if this it the right forum, though I do hope it is.  This isn't really an issue, but more of a curiosity.    I understand that the randomly generated usenames are ...
  • Billy-J
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 556 Views
  • 1 replies
  • 0 likes

why is my username a bunch of words and numbers

 why is my username a bunch of words and numbers  

  • Visitor
  •  why is my username a bunch of words and numbers    
  • Bethany_Dawn
  • Community Legend
  • 733 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 733 Views
  • 1 replies
  • 0 likes

Solved!! Password stopped working and all my playlists are gone

Hi, When I opened Spotify on my laptop it was logged out with error code 3. I couldn't log back in because I didn't remember my password, so I changed my password and logged in. All my playlists are gone, there's just one called 'Muzyczka' which I de...

  • Casual Listener
  •   Hi,  When I opened Spotify on my laptop it was logged out with error code 3. I couldn't log back in because I didn't remember my password, so I changed my password and logged in. All my...
  • Jose_M
  • Spotify Star
  • 533 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
    Security
  • 533 Views
  • 7 replies
  • 1 likes

I need an help for my spotify account

Hello everyone,I downloaded my spotify account during my Erasmus period in another country. Now I'm again in my native country and my spotify stopped to work. I should change on my settings my country but it cannot let me enter on my profile. How can...

  • Newbie
  • Hello everyone, I downloaded my spotify account during my Erasmus period in another country. Now I'm again in my native country and my spotify stopped to work. I should change on my settings my coun...
  • Luke
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

cant login wt fb/account spotify

cant login with fb and spotify accounttry instal 2x still cant login im using huawei y5

  • Newbie
  • cant login with fb and spotify account try instal 2x still cant login   im using huawei y5    
  • Luke
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Can't login Spotify

I can't login Spotify on my Android device. The write "Unable to login. Either the Username or Password is incorrect", but I can login on my computer . Help my please

  • Newbie
  • I can't login Spotify on my Android device. The write "Unable to login. Either the Username or Password is incorrect", but I can login on my computer . Help my please 
  • Luke
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Problem in logging in.

I can't login with my username and password!The app says your username and password combination doesn't match a Spotify account but im sure that I'm typing them correctly!What Can I do now to have access again?

  • Newbie
  • I can't login with my username and password! The app says your username and password combination doesn't match a Spotify account but im sure that I'm typing them correctly! What Can I do now to hav...
  • Luke
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

New unfamiliar songs added to my playlists

For months I've been having this issue. I rarely add songs to my favorites playlist but lately, every time I log on there is a new song in there. I'm 100 percent sure I didn't add it myself. It's always a song I don't know, esometimes even 2 and it i...

unfamiliar song.PNG
  • Newbie
  • For months I've been having this issue. I rarely add songs to my favorites playlist but lately, every time I log on there is a new song in there. I'm 100 percent sure I didn't add it myself. It'...
  • Luke
  • Spotify Star
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

My playlists are gone; other ones appear

When I log in, I see a lot of playlists appear that I have never made. My own playlists however are all gone! What's happening?

  • Casual Listener
  • When I log in, I see a lot of playlists appear that I have never made. My own playlists however are all gone! What's happening?
  • Luke
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 248 Views
  • 1 replies
  • 0 likes

Won't let me login woth facebook

It will not let me login with facebook

  • Newbie
  • It will not let me login with facebook
  • Luke
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

playlists getting lost ?

Hey therei have an account in NZ for Spotify premium in connection with a mobile prepaid plan ...now im back in my home country and i want to change the spotify account in a premium account without the mobile thing but i just read that i have to canc...

  • Newbie
  • Hey there i have an account in NZ for Spotify premium  in connection with a mobile prepaid plan ... now im back in my home country and i want to change the spotify account in a premium account...
  • Luke
  • Spotify Star
  • 948 Views
  • 1 replies
  • 0 likes
  • 948 Views
  • 1 replies
  • 0 likes

error when logging in with facebook or email

I have not been able to login with any email account, nor with Facebook, it says "username / password invalid" and when I want to create a new account it says "we have not been able to log in" and it does not let me create and then says that the mail...

  • Newbie
  • I have not been able to login with any email account, nor with Facebook, it says "username / password invalid" and when I want to create a new account it says "we have not been able to log in" and it...
  • Luke
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Free spotify

I have the app and I have a free spotify and I try logging in and it don' allow me it says password or username is incorrect. I did the reset password and still not allowed to log in. I appreciate the help and your time.

  • Newbie
  • I have the app and I have a free spotify and I try logging in and it don' allow me it says password or username is incorrect. I did the reset password and still not allowed to log in. I appreciate th...
  • Luke
  • Spotify Star
  • 813 Views
  • 1 replies
  • 0 likes
  • 813 Views
  • 1 replies
  • 0 likes

I phone app not logging in

I go to log in and get a pop up box saying Spotify can only be used for 14 days abroad.... I’m not abroad.... help please!!!

  • Newbie
  • I go to log in and get a pop up box saying Spotify can only be used for 14 days abroad.... I’m not abroad.... help please!!!
  • Luke
  • Spotify Star
  • 567 Views
  • 1 replies
  • 0 likes
  • 567 Views
  • 1 replies
  • 0 likes

Cant login

Hi Can you help me to fix my problem? my problem is i cant login but my email and password are correct

  • Newbie
  • Hi  Can you help me to fix my problem?  my problem is i cant login but my email and password are correct
  • Luke
  • Spotify Star
  • 858 Views
  • 1 replies
  • 0 likes
  • 858 Views
  • 1 replies
  • 0 likes

username

When I originally created my Spotify account it was connected to my Facebook. I have since deleted my Facebook and now my username is just a bunch of numbers. Can I please change this?

  • Newbie
  • When I originally created my Spotify account it was connected to my Facebook. I have since deleted my Facebook and now my username is just a bunch of numbers. Can I please change this?
  • Luke
  • Spotify Star
  • 881 Views
  • 1 replies
  • 2 likes
  • 881 Views
  • 1 replies
  • 2 likes

All playlists deleted

Yesterday while in class my spotify started playing a random playlist, so I immediately logged out of all devices and changed my password. Asked everyone possible if they had accessed my account, but noone had. After this happened I also noticed that...

  • Newbie
  • Yesterday while in class my spotify started playing a random playlist, so I immediately logged out of all devices and changed my password. Asked everyone possible if they had accessed my account, but...
  • Luke
  • Spotify Star
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes