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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Yordan
  • Moderator
  • 396017 Views
  • 943 replies
  • 107 likes
  • Account
  • 396017 Views
  • 943 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170388 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170388 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98814 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98814 Views
  • 68 replies
  • 10 likes

Solved!! Someone used my email by mistake due to a typo. Can I delete their account to create my own?

This morning I tried to set up a Spotify account. I was sure I never had one before. However, I was told my email was already in use. I went through the steps to "change my password" -- that worked fine, even though I was sure I didn't have an accoun...

  • Visitor
  •   This morning I tried to set up a Spotify account. I was sure I never had one before. However, I was told my email was already in use. I went through the steps to "change my password" -- that ...
  • user-removed
  • Not applicable
  • 868 Views
  • 4 replies
  • 2 likes
  • Account
    Login
  • 868 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can’t login to my premium account

PlanFree/PremiumCountry USADeviceiPhone X Operating SystemiOS 11.4.1 My Question or Issue When I try to login it says “We’re experiencing problems. Please try again later.” It has been about 24hours. Tried reinstalling, restarting phone, restarting n...

  • Casual Listener
  • Plan Free/Premium Country  USA Device iPhone X  Operating System iOS 11.4.1   My Question or Issue  When I try to login it says “We’re experiencing problems. Please try ...
  • Guido
  • Spotify Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • Account
  • 378 Views
  • 3 replies
  • 0 likes

Solved!! Recommended Section for Spotify - Idea

I have a idea for spotify. I think that spotify should make a new update where users can have a favourite/recommended section for all their followers to view. This is basically so that users are able to follow others by just looking at their recommen...

  • Casual Listener
  • I have a idea for spotify. I think that spotify should make a new update where users can have a favourite/recommended section for all their followers to view. This is basically so that...
  • tiana_daoud
  • Casual Listener
  • 631 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Unlimited
  • 631 Views
  • 2 replies
  • 0 likes

Superuser Contribution Missing playlist and missing premium

My Question or Issue iv acidently logged out of my Spotify when it logged back in all my playlist are missing and my premium is missing also just wondering how I get them back please

  • Casual Listener
  • My Question or Issue iv acidently logged out of my Spotify when it logged back in all my playlist are missing and my premium is missing also just wondering how I get them back please   
  • Guido
  • Spotify Legend
  • 392 Views
  • 4 replies
  • 0 likes
  • Premium
  • 392 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not taking real name from Facebook

So I've been having this issue lately with my Facebook account that I've linked to my Spotify Premium account. For some reason, I can't get my real name to be displayed on my account. My profile picture is on there, but for some reason it still has m...

  • Casual Listener
  • So I've been having this issue lately with my Facebook account that I've linked to my Spotify Premium account. For some reason, I can't get my real name to be displayed on my account. My profile pict...
  • Guido
  • Spotify Legend
  • 467 Views
  • 7 replies
  • 1 likes
  • Account
    Login
    Other
  • 467 Views
  • 7 replies
  • 1 likes

Superuser Contribution Can't play certain artists

I'm currently unable to play and songs by The Fall or Mogwai on my iPhone and laptop. I've tried everything I can think of, including fully uninstalling and reinstalling on both devices, but nothing is working. I've seen various posts from people say...

  • Regular
  • I'm currently unable to play and songs by The Fall or Mogwai on my iPhone and laptop. I've tried everything I can think of, including fully uninstalling and reinstalling on both devices, but nothing ...
  • Guido
  • Spotify Legend
  • 1123 Views
  • 7 replies
  • 1 likes
  • Account
    Other
    Premium
  • 1123 Views
  • 7 replies
  • 1 likes

Superuser Contribution Clicking sign out everywhere gives error message

My laptop was stolen and I want to log out of spotify on it remotely by using the sign out everywhere button on my account page but when I click it, an error message comes up, telling me to try again or check the help pages.As of yet, I don't think s...

  • Casual Listener
  •    My laptop was stolen and I want to log out of spotify on it remotely by using the sign out everywhere button on my account page but when I click it, an error message comes up, telling m...
  • Jemi
  • Spotify Legend
  • 592 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Security
  • 592 Views
  • 3 replies
  • 1 likes

Superuser Contribution Signed up with a VPN, now problems with country

PlanFamily PremiumCountryRegistered - PortugalActual Use/Location - USA DeviceMBAir Early 2014Operating SystemHigh Sierra My Question or Issue Trying to add a new family member to our family plan. Our VPN was on when this family member created an acc...

  • Newbie
  • Plan Family Premium Country Registered - Portugal Actual Use/Location - USA   Device MBAir Early 2014 Operating System High Sierra   My Question or Issue  Trying to ad...
  • Guido
  • Spotify Legend
  • 960 Views
  • 1 replies
  • 0 likes
  • Login
  • 960 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Use Spotify API in a country where spotify isn't available.

Hi,I have an Android app that I would love to add some features to it using the Spotify Android SDK, unfortunately, Spotify app isn't available in my country (Jordan, Asia) , so I can't create an account in order to download the SDK and get my securi...

  • Newbie
  • Hi, I have an Android app that I would love to add some features to it using the Spotify Android SDK, unfortunately, Spotify app isn't available in my country (Jordan, Asia) , so I can't create an a...
  • Jemi
  • Spotify Legend
  • 600 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot link Spotify to Facebook

My Question or Issue Since a couple of weeks, the username of my Spotify account changed from my Facebook name, to a random number. I didn't log out from Facebook or anything. Now i cannot find a "connect to facebook" button anywhere. I really want m...

  • Newbie
  •   My Question or Issue   Since a couple of weeks, the username of my Spotify account changed from my Facebook name, to a random number. I didn't log out from Facebook or anything.  ...
  • Guido
  • Spotify Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 368 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Daily mix disappeared

Hello, Two weeks ago I opened a new account (I deleted my previous account and opened a new one). I listen to music regularly, constantly and fill my list of songs every day. In my understanding, the daily mixes should appear within two weeks but I d...

  • Regular
  • Hello,  Two weeks ago I opened a new account (I deleted my previous account and opened a new one). I listen to music regularly, constantly and fill my list of songs every day. In my understandi...
  • Daisy
  • Spotify Legend
  • 5266 Views
  • 11 replies
  • 1 likes
  • Account
    Other
  • 5266 Views
  • 11 replies
  • 1 likes

I have a problem with the acount name

HI, im a spotify user that has the problem that cant change the acounts name, i have to changed it beacause it´s my pasword. I don´t now why it put my password as a username but my internet was working bad that day so that coud be the reason.

  • Newbie
  • HI, im a spotify user that has the problem that cant change the acounts name, i have to changed it beacause it´s my pasword. I don´t now why it put my password as a username but my internet was worki...
  • Jose_M
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes

Connect Shazam to Spotify failed.

Plan: PremiumCountry: ItalyDevice: OnePlus 6Operating System: Android Oreo My Question or Issue Dear Team,From what I passed (again) to Spotify I have problems joining my account with the app Shazam. When I try to join the app I get the following mes...

  • Casual Listener
  • Plan: Premium Country: Italy Device: OnePlus 6 Operating System: Android Oreo   My Question or Issue   Dear Team, From what I passed (again) to Spotify I have problem...
  • Noah
  • Spotify Star
  • 6830 Views
  • 5 replies
  • 3 likes
  • Account
    Other
  • 6830 Views
  • 5 replies
  • 3 likes

Disconnect from Facebook

Looking for a way to easily disconnect muy Spotify account from Facebook. I believe there used to be a button for it in Settings but it appears to have been removed.

  • Gig Goer
  • Looking for a way to easily disconnect muy Spotify account from Facebook.   I believe there used to be a button for it in Settings but it appears to have been removed.
  • Loxer
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 169 Views
  • 1 replies
  • 0 likes

Cuenta Hackeada

Plan PremiumCountry Argentina Hello to this community! I hope someone can help me! My Spotify account is under Mariano Giraudo nameI own a Premium account with 4 users and one of them has been hacked. Mariabelen060401. The Password is incorrect web c...

  • Casual Listener
  • Plan Premium Country Argentina   Hello to this community! I hope someone can help me!  My Spotify account is under Mariano Giraudo name I own a Premium account with 4 users and one o...
  • Jose_M
  • Spotify Star
  • 212 Views
  • 1 replies
  • 1 likes
  • Login
  • 212 Views
  • 1 replies
  • 1 likes

Superuser Contribution Library and playlists erased

A few days ago, i noticed that all of a sudden all of my songs and playlists where gone.I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back.Even your "recover playlist" option only mentions an old pla...

  • Casual Listener
  • A few days ago, i noticed that all of a sudden all of my songs and playlists where gone. I've tried all sorts of tips, but none has helped me get any of my favourite songs and playlists back. Even ...
  • Guido
  • Spotify Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • Premium
  • 334 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problème technique dans "mes titres préférés"

PlanFreeCountryFranceDeviceiPhone 6 et Ordinateur AcerOperating System My Question or IssueBonjour,Depuis quelques mois, des titres ont disparus de la rubrique "mes titres préférés" sur mon téléphone. Je n'en ai plus qu'une centaine alors que j'en av...

  • Casual Listener
  • Plan Free Country France Device iPhone 6 et Ordinateur Acer Operating System   My Question or Issue Bonjour, Depuis quelques mois, des titres ont disparus de la rubrique "mes titres pr...
  • oceane_ve
  • Casual Listener
  • 1783 Views
  • 4 replies
  • 1 likes
  • Account
  • 1783 Views
  • 4 replies
  • 1 likes

Superuser Contribution Error 17 while logging in

Hello.I have problem with error 17 while logging in. The problem appared suddently when i have paused music and minimized Windows app. Everything was fine, but when i have opened Spotify again, i had to log in again. Now, when i try to do it i repeta...

  • Casual Listener
  • Hello. I have problem with error 17 while logging in. The problem appared suddently when i have paused music and minimized Windows app. Everything was fine, but when i have opened Spotify again, i h...
  • Guido
  • Spotify Legend
  • 674 Views
  • 3 replies
  • 0 likes
  • Login
  • 674 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login does work offline but not online

Hi there, i've been struggeling on logging in to my spotify account. To write this topic i created a new one, but i want to use my old (somehow not working one anymore) account further. Following happend. I guess it was a windows10 update related oca...

  • Casual Listener
  • Hi there,   i've been struggeling on logging in to my spotify account. To write this topic i created a new one, but i want to use my old (somehow not working one anymore) account further. Foll...
  • Guido
  • Spotify Legend
  • 524 Views
  • 5 replies
  • 0 likes
  • 524 Views
  • 5 replies
  • 0 likes

Superuser Contribution can't reedem 12 months 18app spotify code

PlanPremiumCountry Italy My Question or IssueHi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed only a 1 months code this month, and now it says this: "You can’t redeem ...

  • Casual Listener
  • Plan Premium Country  Italy   My Question or Issue Hi, i converted from the site 18 app italia a 120€ code for a 12 months spotify premium code on the spotify 18 app site, i redeemed ...
  • Guido
  • Spotify Legend
  • 2028 Views
  • 3 replies
  • 0 likes
  • Premium
  • 2028 Views
  • 3 replies
  • 0 likes