Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanFreeCountryUK DeviceMacbook 2017, OnePlus 6 Operating SystemAndroid 8.1 & MacOS 10.13 My Question or Issue I appear to have two accounts with the same email address. One with a long numeric username and one with a username I chose (the account I ...
Meu convite da erro pro membro que estou tentando adicionar no plano familiar, assim q confirma o endereço da erro da aceitação.
Boa tarde!Faz mais de 3 dias que paguei minha conta premium via boleto e até hoje continuo free. Tenho até o comprovante do pagamento e nada ainda.PlanFree/PremiumCountry BrazilDevice Samsung GalaxyOperating SystemWindows 10 My Question or Issue
PlanPremiumCountryIsrael DevicePCOperating SystemWindows 10 My Question or IssueSomeone always connects to my account even after i changed the password twice
Minha conta tem exibido músicas que eu não escuto como se eu estivesse ouvindo frequentemente. Tenho recebido muitas recomendações de conteúdo semelhantes e isso é muito incoveniente porque não escuto esse tipo de música. Já troquei minha senha mais ...
PlanPremiumCountry UKDeviceiPhone XOperating SystemiOS 10My Question or Issue How can I sort my playlist into recently added so I can see it like this and also all my playlist followers???? Also follow up my playlist spotify:user:casper_k12:playlist:...
Dear community, I have problems since October with Spotify. I loved this app but it makes me angry that it always stops playing in middle of a song. I often listen to music and it really goes on my nerves. Could you please help me? Thanks a lot.
I am trying to close my Spotify account and it's saying that they have sent me the email for me to confirm and close my account but I don't receive it. I am receiving other emails like new music suggestions or Spotify support emails but not the confi...
PlanPremiumPhilippines DeviceSamsungOperating SystemAndroid My Question or IssueI received notfication that my premium payment is not processed but upon checking my account there was a deduction. Please see attached screenshot. Thank you
PlanFamilyPremiumCountry United StatesDeviceiPhone 7 plus Operating SystemiOS 12 My Question or Issue I changed my address from my original Spotify family membership. How do I change it
I currently pay for Premium, never missed a payment. Now all my playlists are gone?? What the heck!! I have an Iphone 7s. I am certainly hoping spotify will help me recover ALL playlists considering my payment, as well as loyalty, have never changed.
It used to work, but it stopped. I tried re-signing up but I keep gettign the error message "something went wrong, try again later"
Hi all, perhaps a daft question BUT...I downloaded the spotify app to my phone, liked it so started the premium trial.There is a problem though.I cannot log into it unless either on my phone or log in with facebook.I want to start the family version ...
My Question or Issue I have downloaded music on my phone (like everyone does). If I am travelling about (with no wi-fi) does Spotify use celluar data to play my downloaded music? I am tired of going into the settings to hit the "offline" button when ...
My Question or IssueCant see my facebook name anymore and instead just a long serie of numbers and also I cant see my friends activity
Hello, I need to change my password (I’ve forgotten it) but I accidentally misspelled my email account when making my Spotify account so I can’t do the normal change password thing. Please help!!!
Hello,Since about 3 weeks now nothing Profile related is showing anymore and my ID (random numbers) are showing instead of my FB name. I've tried removing Spotify from my Apps from Facebook and readding it, changing my Spotifypassword etc. None of th...
PlanPremiumCountryDominion of Canada DeviceLG G5 smartphoneOperating System(Android 8.00) My Question or Issue The phone updated last night. Logged me out of Spotify. I tried to login today, tells me wrong password. Go to reset password, says wrong l...
Hey everyone, so ive had spotify for a long time and last night I went to use it and i was completely logged out of the account. I tried entering the usual battery of passwords I use, one of which I have used for spotify in particular and it didnt wo...
Hi, I have a Prmeium Spotify account, when I went to open my app today, it logged me out. When I logged back in my Premium account was gone and I only had a Free Account. I deleted the app, checked on my laptop, re installed Spotify but my Prmeium ac...