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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398557 Views
  • 948 replies
  • 107 likes
  • Account
  • 398557 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171533 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171533 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99111 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99111 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Account issues: Going from Premium -> No account with my email -> Account but not Premium

Device:iPhone 8App version: 8.4.62Operating System:11.4On June 17, 2018, I took advantage of a Spotify offer with 3 months of premium for 0.99 EUR. (I have the Order ID if needed).Everything was good, I used the app on my iPhone and on my MacBook Air...

  • Visitor
  • Device: iPhone 8 App version: 8.4.62 Operating System: 11.4 On June 17, 2018, I took advantage of a Spotify offer with 3 months of premium for 0.99 EUR. (I have the Order ID if needed). ...
  • user-removed
  • Not applicable
  • 1014 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1014 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Suddenly my profile name changed

All of a sudden my Profile Name (not username) changed. I initially signed up via Facebook, so my profile name was my full name/Facebook account name. I went to my profile a few minutes ago, and my profile name is now the same as my username (the ran...

  • Music Fan
  • All of a sudden my Profile Name (not username) changed.   I initially signed up via Facebook, so my profile name was my full name/Facebook account name. I went to my profile a few minutes ago,...
  • noahspotify
  • Music Fan
  • 4403 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Unlimited
  • 4403 Views
  • 2 replies
  • 0 likes

Cannot login my account in any way

My Question or Issue I cannot login my account and when I tried to reset my password, it said that the link had expired. Btw, the phone is iphone6 and system I guess should be iOS 10

  • Casual Listener
  •   My Question or Issue  I cannot login my account and when I tried to reset my password, it said that the link had expired. Btw, the phone is iphone6 and system I guess should be iOS 10 ...
  • IceyWang41
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 451 Views
  • 2 replies
  • 0 likes

Spotify keep pausing

I have had the most frustrating experience for some times where spotify ll keep pausing and telling me it's being used by someone else.I have tried to log off everywhere with the account wich, by the way, is completly not ergonomic since it happens a...

  • Casual Listener
  •   I have had the most frustrating experience for some times where spotify ll keep pausing and telling me it's being used by someone else. I have tried to log off everywhere with the account wi...
  • vanildojrock
  • Regular
  • 702 Views
  • 3 replies
  • 0 likes
  • Account
  • 702 Views
  • 3 replies
  • 0 likes

Saved song list is no longer mine

PlanFamily PremiumCountry United StatesDeviceiPhone 6S, DesktopOperating SystemiOS 11, Windows 10 My Question or Issue I opened up my Spotify app this morning, and the saved songs list is completely different from my own. It looks like some else's ac...

  • Casual Listener
  • Plan Family Premium Country  United States Device iPhone 6S, Desktop Operating System iOS 11, Windows 10   My Question or Issue  I opened up my Spotify app this morning, and ...
  • Jose_M
  • Spotify Star
  • 694 Views
  • 3 replies
  • 0 likes
  • Account
  • 694 Views
  • 3 replies
  • 0 likes

Superuser Contribution My recently played won't update.

PlanPremiumCountry Netherlands Windows, 2 pcOperating System(Windows 10 My Question or Issue I have two computers, one laptop and one desktop, when I play music on one of them and I want to see the recently played on the other one, it wont show up.

  • Newbie
  •   Plan Premium Country  Netherlands   Windows, 2 pc Operating System (Windows 10   My Question or Issue  I have two computers, one laptop and one desktop, when I p...
  • SergioDavid
  • Roadie
  • 289 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 289 Views
  • 1 replies
  • 0 likes

me cobraron doble

PlanPremiumCountry mexicoDevice(iPhone 5S)Operating System(iOS 10) My Question or Issue queria ser premium y entre a la pagina donde piden los datos de mi tarjeta y los puse y despues salio la ventana para universitarios y me cobraron 49 pero no se m...

  • Casual Listener
  • Plan Premium Country  mexico Device (iPhone 5S) Operating System (iOS 10)   My Question or Issue  queria ser premium y entre a la pagina donde piden los datos de mi tarjeta y...
  • Mauricio1993
  • Newbie
  • 462 Views
  • 2 replies
  • 0 likes
  • Account
  • 462 Views
  • 2 replies
  • 0 likes

Cancelar assinatura

Criei uma conta Spotify com um facebook que eu tinha na época, no entando, exlui definitivamente o facebook e a conta Spotify ficou salva no celular Iphone iOS apenas com um nome de usuário que contem varias letras e números. Tenho nesta conta a assi...

  • Casual Listener
  • Criei uma conta Spotify com um facebook que eu tinha na época, no entando, exlui definitivamente o facebook e a conta Spotify ficou salva no celular Iphone iOS apenas com um nome de usuário que conte...
  • Bittencourt
  • Spotify Star
  • 687 Views
  • 1 replies
  • 0 likes
  • Account
  • 687 Views
  • 1 replies
  • 0 likes

Haven't been able to see what my friends are playing for the past few months

PlanPremiumCountry USADevice(iPhone 7, PC)Operating System(iOS 11, Windows 10) My Question or Issue I've had this Spotify account for a few years now and have always been able to see what my friends are listening too. This was the case until April 20...

  • Newbie
  • Plan Premium Country  USA Device (iPhone 7, PC) Operating System (iOS 11, Windows 10)   My Question or Issue  I've had this Spotify account for a few years now and have alway...
  • Jose_M
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 483 Views
  • 1 replies
  • 0 likes

I NEED HELP

Hi, to start off with this is not the account I need help with ( this is an old inactive account that I had to use to get help as it is so HARD!) okay to start with I can’t remeber when but I cancelled my Spotify as I hit my download content and swit...

  • Newbie
  •   Hi, to start off with this is not the account I need help with ( this is an old inactive account that I had to use to get help as it is so HARD!) okay to start with I can’t remeber when but I...
  • Loxer
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 478 Views
  • 1 replies
  • 0 likes

Billing Issues

Getting billed 2x a month and subscription doesn't last 10 day. Been going on for about 6 weeks now. Can we please fix this before I pay u guys again today becauce according to you, my bill is do again

  • Newbie
  •   Getting billed 2x a month and subscription doesn't last 10 day. Been going on for about 6 weeks now. Can we please fix this before I pay u guys again today becauce according to you, my bill i...
  • Loxer
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 331 Views
  • 1 replies
  • 0 likes

Cancel without e-mail

I created a Spotify account with a facebook that I had at the time, however, it definitely excludes facebook and the account Spotify was saved on the Iphone iOS phone with only a username that contains several letters and numbers. I have this premium...

  • Casual Listener
  •    I created a Spotify account with a facebook that I had at the time, however, it definitely excludes facebook and the account Spotify was saved on the Iphone iOS phone with only a userna...
  • jsannn
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 303 Views
  • 1 replies
  • 0 likes

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  • Newbie
  • -
  • Billy-J
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Login
  • 289 Views
  • 1 replies
  • 0 likes

Someone keeps hijacking my account

PlanPremium (W/ Hulu)Country USADeviceSamsung Galaxy 7Operating SystemWin 10 Early May of this year, some new device started listening to songs on my spotify. So I did the whole shebang. Sign out all users. Change email. Get new password (hard one, t...

  • Newbie
  • Plan Premium (W/ Hulu) Country  USA Device Samsung Galaxy 7 Operating System Win 10     Early May of this year, some new device started listening to songs on my spotify. So I...
  • Billy-J
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
  • 438 Views
  • 1 replies
  • 0 likes

Unable to log in on phone.

On android, i am unable to log in at all. Canceling premium if this is not fixed because i only use it on my phone. I have the legal app downloaded from the Google Play Store. I have tried uninstalling and reinstalling.

  • Regular
  • On android, i am unable to log in at all. Canceling premium if this is not fixed because i only use it on my phone. I have the legal app downloaded from the Google Play Store. I have tried uninstalli...
  • Billy-J
  • Spotify Star
  • 474 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 474 Views
  • 3 replies
  • 0 likes

Someone Took My Spotify

I had Spotify trial premium for under a month. That was enough time for me to know this program sucks since someone has logged into my account and deleted my playlists and made their own. They changed the profile picture and username. I don’t even kn...

  • Casual Listener
  •   I had Spotify trial premium for under a month. That was enough time for me to know this program sucks since someone has logged into my account and deleted my playlists and made their own. The...
  • Jose_M
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 455 Views
  • 1 replies
  • 0 likes

Solved!! All playlists are removed, only folder structure is still there!

I am a softaware developer and a premium member of spotify for years now. Past few days I was testing your API, registered a home-usage app for my account, by which I could better maintain my playlists.Just today I noticed that - all folders are exis...

  • Casual Listener
  • ...laylist-modify-private', 'playlist-read-private', 'playlist-read-collaborative', 'playlist-modify-public', 'user-library-read']   As a premium member, I would really much like to resolve this i...
  • Jose_M
  • Spotify Star
  • 929 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 929 Views
  • 5 replies
  • 0 likes

Someone Took My Account

I had Spotify trial premium for UNDER A MONTH. That was enough time for me to know this program sucks since someone has logged into my account and deleted my playlists and made their own. They changed the profile picture and username. I don’t even kn...

  • Casual Listener
  •   I had Spotify trial premium for UNDER A MONTH. That was enough time for me to know this program sucks since someone has logged into my account and deleted my playlists and made their own. The...
  • Billy-J
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 430 Views
  • 1 replies
  • 0 likes

Solved!! songs being added by themselves

I added the Ocean music from martin garrix to pre save (https://oceanpresave.com) now all music from all STMPD records artists are added to my library, without my permission, all the releases are added automatically

  • Newbie
  • I added the Ocean music from martin garrix to pre save (https://oceanpresave.com) now all music from all STMPD records artists are added to my library, without my permission, all the releases are add...
  • IguanaSetup
  • Community Legend
  • 2266 Views
  • 3 replies
  • 0 likes
  • Account
    Free
  • 2266 Views
  • 3 replies
  • 0 likes

Transferring Playlists

I have a Premium account with several playlists, some including several hundred of songs (took time to set...). I'm considering joining my parents' Family account. Will I be able to keep or transfer all my playlist from the Premium account to the Fam...

  • Newbie
  •   I have a Premium account with several playlists, some including several hundred of songs (took time to set...). I'm considering joining my parents' Family account. Will I be able to keep or t...
  • Bethany_Dawn
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
  • 228 Views
  • 1 replies
  • 0 likes