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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398061 Views
  • 947 replies
  • 107 likes
  • Account
  • 398061 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171217 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171217 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99051 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99051 Views
  • 68 replies
  • 10 likes

Changed password

I changed my password, but when I try to login it says its the wrong password. I can only login via fb. Why?

  • Casual Listener
  •   I changed my password, but when I try to login it says its the wrong password. I can only login via fb. Why? 
  • Billy-J
  • Spotify Star
  • 726 Views
  • 3 replies
  • 0 likes
  • Login
  • 726 Views
  • 3 replies
  • 0 likes

Spotify got my music taste all wrong

I'm quite new to spotify and the night I got it i decided to listen to a jazz for sleep playlist whilst I slept that night and it's been a week and I haven't done it since but now in my recommended for you playlist, weekly playlists and discover play...

  • Newbie
  •  I'm quite new to spotify and the night I got it i decided to listen to a jazz for sleep playlist whilst I slept that night and it's been a week and I haven't done it since but now in my recomme...
  • Sebasty
  • Spotify Star
  • 1275 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Unlimited
  • 1275 Views
  • 1 replies
  • 1 likes

I lost y premium account... I think

PlanPremiumCountryUS My Question or IssueToday, all my devices (desktop and phone) asked me to login to spotify, but I couldn't, then I tried to reset the password but the app (web and android) gave me an error saying the email did not exist!!! Then ...

  • Visitor
  • Plan Premium Country US    My Question or Issue Today, all my devices (desktop and phone) asked me to login to spotify, but I couldn't, then I tried to reset the password but the app ...
  • Billy-J
  • Spotify Star
  • 382 Views
  • 5 replies
  • 0 likes
  • Login
    Premium
  • 382 Views
  • 5 replies
  • 0 likes

spotify artist page

If i got a spotify artist page via distrokid, how long should it take until i can claim that profile?

  • Newbie
  • If i got a spotify artist page via distrokid, how long should it take until i can claim that profile?
  • Maxim
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • Account
  • 543 Views
  • 1 replies
  • 0 likes

Cuenta Hackeada/Hacked account

Alguien tendra el mismo problema?El hacker se conecta a travez de Spotify Connect sin que yo este conectado por wifi o compartiendo internet a travez de mi dispositivo movil. Ya verifique que mi celular o computadora no esten conectados a una red que...

  • Newbie
  •   Alguien tendra el mismo problema? El hacker se conecta a travez de Spotify Connect sin que yo este conectado por wifi o compartiendo internet a travez de mi dispositivo movil. Ya verifique q...
  • musicajet
  • Composer
  • 1192 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1192 Views
  • 1 replies
  • 0 likes

[Account] E-mail changed without my permission

PlanPremiumCountry BrazilDeviceXiomi mi A1Operating SystemAndroid Oreo My Question or Issue Hello Guys,Today I recivied an e-mail telling me that my Spotify e-mail account was changed. But I'm did not this request. I think someone was trying to stole...

  • Visitor
  • Plan Premium Country  Brazil Device Xiomi mi A1 Operating System Android Oreo   My Question or Issue  Hello Guys, Today I recivied an e-mail telling me that my Spotif...
  • Billy-J
  • Spotify Star
  • 1687 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 1687 Views
  • 4 replies
  • 0 likes

New Phishing EMAIL Philippines Targetted!

    You can see the whole story here: [Snipped]

phish.jpg
  • Newbie
  •     You can see the whole story here: [Snipped]
  • EthanS1
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
    Subscription
  • 549 Views
  • 1 replies
  • 0 likes

Web Player ''Sorry couldn't find that''

Hi! So I've been trying to log in spotify's web player and everytime that I log in it says ''sorry couldnt find that''. I use google chrome and I had previously use spotify web player on it so I really dont know what couldve happened for it to stop w...

  • Casual Listener
  • Hi! So I've been trying to log in spotify's web player and everytime that I log in it says ''sorry couldnt find that''. I use google chrome and I had previously use spotify web player on it so I real...
  • Billy-J
  • Spotify Star
  • 3209 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 3209 Views
  • 3 replies
  • 0 likes

Access denied reach max offline devices for download?

PlanFamily PremiumCountry CanadaDevicePC, Samsug note 3Operating Systemwindow 10 My Question or Issue I can't download my local files. It said i had reach max offline devices for download so the access had been deined can some one reset my offline de...

  • Casual Listener
  • Plan Family Premium Country  Canada Device PC, Samsug note 3 Operating System window 10   My Question or Issue  I can't download my local files. It said i had reach max offli...
  • Noah
  • Spotify Star
  • 1590 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
  • 1590 Views
  • 5 replies
  • 0 likes

Switched accounts, tried deleting facebook and old account - old account still visible

PlanPremiumCountry -Devicenot of importanceOperating Systemnot of importance My Question or Issue:I wanted to delete my facebook account, while also switching from my spotify account connected to facebook to my older account without a facebook connec...

  • Casual Listener
  • Plan Premium Country  - Device not of importance Operating System not of importance   My Question or Issue: I wanted to delete my facebook account, while also switching from my sp...
  • Loxer
  • Community Legend
  • 418 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 418 Views
  • 3 replies
  • 0 likes

Account doesnt exist??

My Question or Issuei logged out of my account (Angus_Murphy) a few days ago in a vain attempt to fix an audio issue, only for spotify to say that my account doesnt exist. ive gotten the correct username and password, and my old account works on my d...

  • Casual Listener
  •     My Question or Issue i logged out of my account (Angus_Murphy) a few days ago in a vain attempt to fix an audio issue, only for spotify to say that my account doesnt exist. ive gotte...
  • user-removed
  • Not applicable
  • 853 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 853 Views
  • 3 replies
  • 0 likes

Mudança forma de pagamento

Estou tentando a alguns dias alterar a forma de pagamento e não consigo. Ao inserir um novo cartão, dá erro. Já tentei 2 cartões diferentes e não obtive êxito. Todos os cartões que tentei usar são compatíveis com os requisitos do Spotify.

  • Newbie
  • Estou tentando a alguns dias alterar a forma de pagamento e não consigo. Ao inserir um novo cartão, dá erro. Já tentei 2 cartões diferentes e não obtive êxito. Todos os cartões que tentei usar são co...
  • Bittencourt
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • Account
  • 543 Views
  • 1 replies
  • 0 likes

Solved!! Changing country

PlanPremiumCountry UKDevice(iPhone 7)Operating System(iOS 10) My Question or IssueI have just moved back to the UK but in order to change my country onto my account Spotify says I need to cancel my subscription, that does not make sense at all. I am ...

  • Newbie
  • Plan Premium Country  UK Device (iPhone 7) Operating System (iOS 10)   My Question or Issue I have just moved back to the UK but in order to change my country onto my account Spot...
  • _Bellagio_
  • Gig Goer
  • 527 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 527 Views
  • 3 replies
  • 0 likes

Corrupted Daily Mix 2

Since a few days I have a problem with my Daily Mix 2 playlist, that only has two songs, no image preview, and if I try and listen to the songs it never loads anything else.Also, these two songs does not match my music taste, so I think the issue is ...

  • Casual Listener
  • Since a few days I have a problem with my Daily Mix 2 playlist, that only has two songs, no image preview, and if I try and listen to the songs it never loads anything else. Also, these two songs do...
  • Loxer
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security Risk With Spotify Connect

I've realized there is a security risk with Spotify Connect; once a person connects their personal device (cell phone, tablet etc) to a Spotify enabled TV/receiver/speaker, they are able to play their Spotify over your system from ANYWHERE IN THE WOR...

  • Regular
  • I've realized there is a security risk with Spotify Connect; once a person connects their personal device (cell phone, tablet etc) to a Spotify enabled TV/receiver/speaker, they are able to play thei...
  • Lukkysam
  • Newbie
  • 1749 Views
  • 2 replies
  • 3 likes
  • Login
    Other
    Security
  • 1749 Views
  • 2 replies
  • 3 likes

Username changed, playlists lost

Today I tried to load up spotify on my pc and couldn't log in (using correct password). I tried to reset but it wouldn't recognise my username. I have had the same name for a long time on spotify. It seems my username was changed to a bunch of number...

  • Newbie
  •      Today I tried to load up spotify on my pc and couldn't log in (using correct password). I tried to reset but it wouldn't recognise my username. I have had the same name for&nbsp...
  • Billy-J
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • Account
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Swap back to sweden

Soo im in Costa Rica an my premium ended. And to play with Free i had to change country soo i swaped from Sweden to CR. And now i want to buy premium again but i cant beacuse the payment does not work while my country is set to Cr. And now i cannot s...

  • Newbie
  • Soo im in Costa Rica  an my premium ended. And to play with Free i had to change country soo i swaped from Sweden to CR. And now i want to buy premium again but i  cant beacuse the payment ...
  • Maxim
  • Spotify Star
  • 602 Views
  • 1 replies
  • 0 likes
  • Account
  • 602 Views
  • 1 replies
  • 0 likes

Single released (please help!!!!)

ok so here's the thing: I posted a song via TuneCore on Spotify. The thing is that I (my fault) didn't look if there was already any other artist out there that had the same artist name as me. So I uploaded my song, and the thing is that there was so...

  • Newbie
  • ok so here's the thing: I posted a song via TuneCore on Spotify. The thing is that I (my fault) didn't look if there was already any other artist out there that had the same artist name as me. S...
  • SchoolOfWonders
  • Newbie
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
  • 263 Views
  • 1 replies
  • 0 likes

Paying for free account since 12-2016

NPlanFree/PremiumCountry : Netherlands DeviceIphone My Question or Issue I am not a Spotify user but i have registered ones on a free trial. Now i see on my bank account that i pay €9,99 since 12-2016 monthly. I only use one email adress since 10 yea...

917CCF61-F018-4482-809F-5A83763F53C8.png 38C04522-CB19-43E0-81EB-A9D5F7F81E4B.png
  • Newbie
  • NPlan Free/Premium Country : Netherlands   Device Iphone   My Question or Issue  I am not a Spotify user but i have registered ones on a free trial. Now i see on my bank accoun...
  • Noah
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
  • 311 Views
  • 1 replies
  • 0 likes