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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397995 Views
  • 947 replies
  • 107 likes
  • Account
  • 397995 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171199 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171199 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99013 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99013 Views
  • 68 replies
  • 10 likes

Nome de Usuario e Imagem

Não consigo mudar a imagem do meu perfil na pagina da minha conta, q não é a mesma e mudou algumas vezes desde q minha conta foi invadida, nos aplicativos, tanto no PC quanto no Android a imagem do perfil esta correta mas meu nome de usuario está dif...

  • Visitor
  • Não consigo mudar a imagem do meu perfil na pagina da minha conta, q não é a mesma e mudou algumas vezes desde q minha conta foi invadida, nos aplicativos, tanto no PC quanto no Android a imagem do p...
  • user-removed
  • Not applicable
  • 845 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 845 Views
  • 7 replies
  • 1 likes

Solved!! Can't login with Facebook?

Can't login with Facebook? When ever I try, it shows the message: "An error has occurred processing your request. Please try again." I have tried on my phone and two separate computers with three separate browsers. I can't just use the regular login ...

  • Casual Listener
  • Can't login with Facebook? When ever I try, it shows the message: "An error has occurred processing your request. Please try again." I have tried on my phone and two separate computers with thre...
  • tomatounit
  • Regular
  • 2633 Views
  • 3 replies
  • 0 likes
  • 2633 Views
  • 3 replies
  • 0 likes

How do I delete my free account, so I can use my premium?

PlanFree/PremiumCountryDenmarkDeviceiPhone XOperating SystemiOS 10 My Question or IssueI have recently (about a month ago) signed up for a premium account through my phone provider. However, it seems that I can't use it, as I two years ago set up a f...

  • Newbie
  •  Plan Free/Premium Country Denmark Device iPhone X Operating System iOS 10   My Question or Issue I have recently (about a month ago) signed up for a premium account t...
  • tomatounit
  • Regular
  • 458 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 458 Views
  • 1 replies
  • 0 likes

Urgent!! account was hacked

Hi, this is a urgent matter! My girlfriend’s account was hacked and because of that, she can't write this post, so I’m writing on her behalf. Today (May 31st), she received an e-mail informing that the e-mail address of her account was changed. And a...

  • Newbie
  • Hi, this is a urgent matter! My girlfriend’s account was hacked and because of that, she can't write this post, so I’m writing on her behalf. Today (May 31st), she received an e-mail informing that t...
  • jsannn
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! Issue signing into Verified Artist account on Spotify desktop

My Question or Issue Hi,I'm having an issue with gaining control of my Verified Artist account on the Spotify Desktop App. When I sign in on artists.spotify.com, I can control my verified artist page. When I use the same login info for the spotify de...

  • Casual Listener
  •   My Question or Issue   Hi, I'm having an issue with gaining control of my Verified Artist account on the Spotify Desktop App.   When I sign in on artists.spotify.com, I can con...
  • ShaneHennessy
  • Casual Listener
  • 667 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Other
  • 667 Views
  • 4 replies
  • 0 likes

can’t buy premium

PlanFreeCountry Device apple phoneOperating System(iOS 11 My Question or Issue i am trying to get the deal where there is premium for 3 months for a dollar and it keeps saying i already used a trial but i have never done this before. i want to pay a ...

  • Newbie
  • Plan Free Country   Device apple phone Operating System (iOS 11   My Question or Issue  i am trying to get the deal where there is premium for 3 months for a dollar and it kee...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account and faceboook

My previous Spotify account was created with a Facebook account. Since I cannot disconnect my account from the Facebook account, how can I get all of my songs, playlists, etc onto a new account? Thanks!

  • Newbie
  • My previous Spotify account was created with a Facebook account. Since I cannot disconnect my account from the Facebook account, how can I get all of my songs, playlists, etc onto a new account? Than...
  • meahtenoha
  • Spotify
  • 444 Views
  • 2 replies
  • 1 likes
  • 444 Views
  • 2 replies
  • 1 likes

Superuser Contribution Student Account Activation

Hi, I have linked my UniDays account to an older Spotify account. However, I have not yet activated my student premium account on that account. I have a newer account in which I would like to activate my student account. If I close my old account wil...

  • Visitor
  • Hi,   I have linked my UniDays account to an older Spotify account. However, I have not yet activated my student premium account on that account. I have a newer account in which I would l...
  • Melody
  • Spotify
  • 687 Views
  • 3 replies
  • 0 likes
  • 687 Views
  • 3 replies
  • 0 likes

How do I delete my account for good???

My Question or Issue I want to start fresh with a new account, but I can’t delete my own one.. I canceled my premium account but I can’t delete my whole account? I want all the songs and playlists gone. I also need my email for my new account..

  • Visitor
  •   My Question or Issue   I want to start fresh with a new account, but I can’t delete my own one.. I canceled my premium account but I can’t delete my whole account? I want all the songs...
  • Footballroybal
  • Composer
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Username Problem

I started my account with facebook login but after I deleted my facebook my name changed to some nubers and my friends cannot see my name. How to change it?

  • Newbie
  • I started my account with facebook login but after I deleted my facebook my name changed to some nubers and my friends cannot see my name. How to change it?
  • g_w-mbxv6h9wj
  • Regular
  • 306 Views
  • 1 replies
  • 1 likes
  • 306 Views
  • 1 replies
  • 1 likes

QUIERO CAMBIAR MI FORMA DE PAGO Y NO ME DEJA EL SISTEMA

Ya intenté todo, pensé que mi tarjeta bancaria tenía el problema. Quiero actualizar mis datos de forma de pago y dar ed baja la tarjeta de crédito que tengo y cambiarla por otra tarjeta. Ya lo intenté con distintas tarjetas de crédito y simplemente n...

  • Casual Listener
  • Ya intenté todo, pensé que mi tarjeta bancaria tenía el problema. Quiero actualizar mis datos de forma de pago y dar ed baja la tarjeta de crédito que tengo y cambiarla por otra tarjeta. Ya lo intent...
  • osornios
  • Spotify Star
  • 66439 Views
  • 29 replies
  • 4 likes
  • Account
    Subscription
  • 66439 Views
  • 29 replies
  • 4 likes

Krijg geen mail

Ik heb samen met mijn huisgenoten family premium afgeslotenNou heeft iedereen de uitnodiging ontvange om het account te startenMaar bij mij komen de mails niet binnenWe hebben het email adres al gecontroleerd dit klopt gewoon

  • Newbie
  • Ik heb samen met mijn huisgenoten family premium afgesloten Nou heeft iedereen de uitnodiging ontvange om het account te starten Maar bij mij komen de mails niet binnen We hebben het email adres a...
  • radiofreakx
  • Casual Listener
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot connect to facebook

When I press Connect to Facebook on Desktop app, nothing happens. Same goes for Android app, too.

  • Newbie
  • When I press Connect to Facebook on Desktop app, nothing happens. Same goes for Android app, too.
  • JulianA_Bogota
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • Login
  • 513 Views
  • 1 replies
  • 0 likes

Account Name

Id very much like my Spotify username, here, other forums, and on the desktop app, to be more than just random numbers. I signed up with my facebook so I thought it would use my name. Could someone change it for me? Or can I change it myself?

  • Casual Listener
  • Id very much like my Spotify username, here, other forums, and on the desktop app, to be more than just random numbers. I signed up with my facebook so I thought it would use my name. Could some...
  • u7gpd-_x5nh4b
  • Newbie
  • 502 Views
  • 3 replies
  • 1 likes
  • Account
  • 502 Views
  • 3 replies
  • 1 likes

Superuser Contribution Cambio de Spotify Premium a Spotify Free

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue En dos ocasiones, me llegó la notificación de que ahora mi cuenta es Free, pero soy parte de un Plan Familiar Premium. ¿Me pueden ayudar?

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  En dos ocasiones, me llegó la notificación de ...
  • JulianA_Bogota
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm a Premium Subscriber but I Need to Go Online First to Play Songs

I'm a premium subscriber for 2 years and have paid the monthly fees for this month but I suddenly can't play my songs. I need to go online first. Why is this happening? Mycsubscription is still premium though. Thanks.

  • Newbie
  • I'm a premium subscriber for 2 years and have paid the monthly fees for this month but I suddenly can't play my songs. I need to go online first. Why is this happening? Mycsubscription is still premi...
  • JulianA_Bogota
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • Premium
  • 329 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Subscription not working

Germany, Samsung Galaxy S5 Mini and multiple PCs My Issue:I have tried to purchase Spotify Premium (offer: 3 months for 0,99€) multiple times on multiple devices with the same account. Everytime I tried to pay, it puts me back to the website where yo...

  • Newbie
  • Germany, Samsung Galaxy S5 Mini and multiple PCs   My Issue: I have tried to purchase Spotify Premium (offer: 3 months for 0,99€) multiple times on multiple devices with the same account. Eve...
  • JulianA_Bogota
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY (Premium) not working on all devices

Hi, I have a Premium account paid untill 6th June: And my problem is that I cannot access music in any device: 1. Mobile: there is bar: "Spotify is in offline mode" on both wifi and mobile network. Intresting I can play music that is downloaded. 2. O...

Snap 2018-05-24 at 16.38.41.png Snap 2018-05-24 at 16.39.49.png
  • Newbie
  • Hi,    I have a Premium account paid untill 6th June:   And my problem is that I cannot access music in any device:   1. Mobile: there is bar: "Spotify is in offline mod...
  • JulianA_Bogota
  • Roadie
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

premium account

my provider changed my phone number, and now my Premium status has been removed...i need this back...how?

  • Newbie
  • my provider changed my phone number, and now my Premium status has been removed...i need this back...how?
  • Robert_W
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

PIN Code

When i enter my cellphone number to upgrade my spotify to premium, i cannot receive the PIN Code on my cellphone number, please help me.

  • Newbie
  • When i enter my cellphone number to upgrade my spotify to premium, i cannot receive the PIN Code on my cellphone number, please help me.
  • 7i_7h-bi638s
  • Newbie
  • 50067 Views
  • 40 replies
  • 19 likes
  • Premium
  • 50067 Views
  • 40 replies
  • 19 likes