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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396607 Views
  • 944 replies
  • 107 likes
  • Account
  • 396607 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170586 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170586 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98858 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98858 Views
  • 68 replies
  • 10 likes

Upgrading to Premium and all payment options are declined

Hi everyone,I believe I used to have premium years and YEARS ago haha.But I'm trying to get the 0.99 for three month premium deal. Every type of payment is being declined, be it card or paypal.Can anyone help?Cheers,Bella

  • Casual Listener
  • Hi everyone, I believe I used to have premium years and YEARS ago haha. But I'm trying to get the 0.99 for three month premium deal. Every type of payment is being declined, be it card or paypal. ...
  • Maxim
  • Spotify Star
  • 800 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 800 Views
  • 3 replies
  • 1 likes

Solved!! Issues with username and login information

I recently signed up on Spotify and made a username, but when I try to log in with another device the username would not work. I made sure I typed in the correct username and password, but still no luck. I pressed the "forgot username" and found out ...

  • Newbie
  • I recently signed up on Spotify and made a username, but when I try to log in with another device the username would not work. I made sure I typed in the correct username and password, but still no l...
  • Maxim
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! Transferring all the songs/playlist/following list from one id to another

I don't want to use this ID anymore I would like this to be shut, deleted. But before that I want to trasfer all my credentials to another one.

  • Casual Listener
  • I don't want to use this ID anymore I would like this to be shut, deleted. But before that I want to trasfer all my credentials to another one.
  • Maxim
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • Account
  • 449 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Saved Songs Don't Show as Such When I Visit Artist's Page

I recently started "saving" songs from old playlists (mostly artist playlists I made years before saving songs was an option). Since, I've noticed sometimes when I am on an artist's page, it won't say a song is saved. So I will save it and then if I ...

  • Casual Listener
  • I recently started "saving" songs from old playlists (mostly artist playlists I made years before saving songs was an option). Since, I've noticed sometimes when I am on an artist's page, it won't sa...
  • lhackney
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • Account
  • 381 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Premium Student in another country

Hello! I am in the US for vacation, so I switched country to US (as the app prompted me) and a couple days later I decided to get Premium.On the Spotify web page I selected Premium for Students, and I was told I need to change my country to match my ...

  • Casual Listener
  • Hello! I am in the US for vacation, so I switched country to US (as the app prompted me) and a couple days later I decided to get Premium. On the Spotify web page I selected Premium for Students, an...
  • Alfredo
  • Roadie
  • 864 Views
  • 3 replies
  • 0 likes
  • 864 Views
  • 3 replies
  • 0 likes

Retrouver un compte sans adresse mail ni nom d'utilisateur...

Bonjour à tous, Je suis dans une situation vraiment compliquée : Il y a 3 mois, ma petite soeur s'est créé un compte spotify premium (c'était au moment des 3 mois de premium pour 0.99€) qu'elle a payé avec ma carte bancaire. Un mois après, l'applicat...

  • Casual Listener
  • Bonjour à tous,    Je suis dans une situation vraiment compliquée :  Il y a 3 mois, ma petite soeur s'est créé un compte spotify premium (c'était au moment des 3 mois de premium pou...
  • osornios
  • Spotify Star
  • 46224 Views
  • 6 replies
  • 1 likes
  • Account
  • 46224 Views
  • 6 replies
  • 1 likes

All playlists are gone

I'v been using spotify premium for 3 months now and everything worked just fine.Today when I opened spotify, I couldn't find any of my playlists or any playlist that i followed, is there a solution for this?

  • Casual Listener
  • I'v been using spotify premium for 3 months now and everything worked just fine. Today when I opened spotify, I couldn't find any of my playlists or any playlist that i followed, is there a solution...
  • Idanus22
  • Casual Listener
  • 428 Views
  • 6 replies
  • 0 likes
  • 428 Views
  • 6 replies
  • 0 likes

Best Summer Drum and Base Playlist

Sunset Drum & Bass ☼Please take a look to my summer Drum & Base Playlist you will like it https://open.spotify.com/user/1127978492/playlist/1c8D1ryxLH2hP1ldbenr9d?si=5cW6NWxvT3qoz7NTYD36Rg

  • Newbie
  • Sunset Drum & Bass ☼ Please take a look to my summer Drum & Base Playlist you will like it   https://open.spotify.com/user/1127978492/playlist/1c8D1ryxLH2hP1ldbenr9d?si=5cW6NWxvT3...
  • JackBeau
  • Composer
  • 314 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 314 Views
  • 1 replies
  • 0 likes

Cuenta duplicada con mismo email de otro país

Buenos días!Soy de argentina, usuaria premium. Y curiosamente, hay una persona en Italia que tiene una cuenta con mi mismo correo electrónicoesto naturalmente me trae problemas en el uso de lo cuenta. Necesito se cancele esa cuenta en el extranjero. ...

  • Newbie
  • Buenos días! Soy de argentina, usuaria premium. Y curiosamente, hay una persona en Italia que tiene una cuenta con mi mismo correo electrónico esto naturalmente me trae problemas en el uso de ...
  • LoganHelps
  • Composer
  • 384 Views
  • 1 replies
  • 0 likes
  • Account
  • 384 Views
  • 1 replies
  • 0 likes

LANGUAGE

I study in Turkey and I am using premium spotify but sadly Spotify is in Turkish language which i do not understand. I want to change the language to English. How can i do that?I assume that the attached document is something important but I am not a...

  • Newbie
  • I study in Turkey and I am using premium spotify but sadly Spotify is in Turkish language which i do not understand. I want to change the language to English. How can i do that? I assume that the at...
  • Maxim
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 253 Views
  • 1 replies
  • 0 likes

Logging into my account with my name and password, but another person's account showing

Hi - whenever I log into spotify through Facebook it goes through to my account correctly, but if I log in with my email address and password it shows someone else's account? Different photo, name and D.O.B but using my email address. I've reset my p...

  • Newbie
  • Hi - whenever I log into spotify through Facebook it goes through to my account correctly, but if I log in with my email address and password it shows someone else's account? Different photo, name an...
  • Loxer
  • Community Legend
  • 1120 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1120 Views
  • 1 replies
  • 0 likes

Unsubscription and password

My friend forgot his password and his he mails password both and he cant reach his email he wants to stop accounts subscription can you help me

  • Newbie
  • My friend forgot his password and his he mails password both and he cant reach his email he wants to stop accounts subscription can you help me
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hesap yükseltim hatası

Merhabalar, Dün öğrenci premium hesabı satın aldım, Öğrenci belgem doğrulandı maili almama rağmen hesabım halen free account olarak gözükmekte. Ayrıca denemek amacı ile bir daha kart bilgilerimi girdim 2 kere hesabıma 6,99tl bloke koydu. Konu ile ilg...

  • Casual Listener
  • Merhabalar,   Dün öğrenci premium hesabı satın aldım, Öğrenci belgem doğrulandı maili almama rağmen hesabım halen free account olarak gözükmekte. Ayrıca denemek amacı ile bir daha kart bilgi...
  • Melody
  • Spotify
  • 438 Views
  • 3 replies
  • 0 likes
  • Account
  • 438 Views
  • 3 replies
  • 0 likes

Premium Status on PC doesnt work

Hey community, ive made an Premium Account on Android. Now i want to hear / stream on my Computer too. When i logg in on Computer He still says upgrade (same Account / Email). So i can Not stream from Handy to PC..can anybody help me

  • Visitor
  • Hey community, ive made an Premium Account on Android. Now i want to hear / stream on my Computer too. When i logg in on Computer  He still says upgrade (same Account / Email). So i can Not stre...
  • imattolo
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't connect to facebook with my spotify account no matter how many times I press it

Since, there's no other way to change my username, I've tried to connect my spotify account to my facebook instead. I have spotify installed into my desktop. Everytime I go to my settings and press "connect to facebook" nothing happens, even if I pre...

  • Newbie
  • Since, there's no other way to change my username, I've tried to connect my spotify account to my facebook instead. I have spotify installed into my desktop. Everytime I go to my settings and press "...
  • SergioDavid
  • Roadie
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Conflict between several accounts

Hi !I have a Spotify Family account with several users. One of my user has many problems with her own account : while she is listening music with her smartphone, music stops and it is wriiten she is listening music on another device. She even see ano...

  • Casual Listener
  • Hi  ! I have a Spotify Family account with several users. One of my user has many problems with her own account : while she is listening music with her smartphone, music stops and it is wriiten...
  • Bittencourt
  • Spotify Star
  • 909 Views
  • 3 replies
  • 0 likes
  • Account
  • 909 Views
  • 3 replies
  • 0 likes

Find account via payment

Hi there, I've been charged on my debit card for an account which is not mine or my partners current Spotify account. Is there a way to find out which account it is so that I can cancel and close it? Bank screenshot attached. Thanks for the help!

  • Newbie
  • Hi there,   I've been charged on my debit card for an account which is not mine or my partners current Spotify account. Is there a way to find out which account it is so that I can cancel and ...
  • Maxim
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • Account
  • 440 Views
  • 1 replies
  • 0 likes

Card code cant scretched

Hello i have bought a 10€ card for spotify (germany) but when i try to scratch the code free i need ti scratch under hard pressure and then the code will be scratched off to. Pls help me

  • Newbie
  • Hello i have bought a 10€ card for spotify (germany) but when i try to scratch the code free i need ti scratch under hard pressure and then the code will be scratched off to. Pls help me
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Playlist recovery

I recently made a playlist for someone- then deleted it, and now regret it. Is there a way I can get it back?

  • Newbie
  • I recently made a playlist for someone- then deleted it, and now regret it. Is there a way I can get it back?
  • Maxim
  • Spotify Star
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes