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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • _carlosoliva_
  • Newbie
  • 396607 Views
  • 944 replies
  • 107 likes
  • Account
  • 396607 Views
  • 944 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170586 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170586 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98858 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98858 Views
  • 68 replies
  • 10 likes

I have premium. Won't let me change location.

And therefore won't let me change my payment method to a card from my current country.I'm registered with Spotify in the UK. I live in the UAE. Want to use a UAE card.It won't let me change my location to the UAE because I already have premium.Spotif...

  • Visitor
  • And therefore won't let me change my payment method to a card from my current country. I'm registered with Spotify in the UK. I live in the UAE. Want to use a UAE card. It won't let me change m...
  • seebleeklee
  • Casual Listener
  • 411 Views
  • 5 replies
  • 0 likes
  • Premium
  • 411 Views
  • 5 replies
  • 0 likes

"Confirm your email" not my account

Plan - Premium DuoCountry - USA My Question or IssueFor the past couple of days I have been receiving "Confirm your email" emails from Spotify, and while the email address receiving them is indeed my email it is not the email address that is associat...

  • Newbie
  • Plan - Premium Duo Country - USA     My Question or Issue For the past couple of days I have been receiving "Confirm your email" emails from Spotify, and while the email addr...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 1 likes
  • Account
  • 189 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Mobile] Move login cookies to cache when in offline mode

When in offline mode and your logged out you have to delete the app or remove all storage to login. Having to redownload all your music as well, just to be able to login again. If offline mode is selected, login session info should be moved to cache,...

  • Music Fan
  • When in offline mode and your logged out you have to delete the app or remove all storage to login. Having to redownload all your music as well, just to be able to login again. If offline mode is sel...
  • WilcoSnel
  • Music Fan
  • 427 Views
  • 12 replies
  • 2 likes
  • 427 Views
  • 12 replies
  • 2 likes

Superuser Contribution Family plan access lost and problems to sign in

PlanFamily PremiumCountryMexicoDeviceMultiple (pixel 7, iphone 10, MacBook pro)Operating SystemMulripleMy Question or IssueI received an email saying that I had lost access to the Family plan I was managing because the owner timed me. Additionally, I...

  • Visitor
  • Plan Family Premium Country Mexico Device Multiple (pixel 7, iphone 10, MacBook pro) Operating System Mulriple My Question or Issue I received an email saying that I had lost access to the F...
  • Yordan
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • Premium
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution how do I remove my daughter's artists from my account? Those artists...

...continue to show up in my "made for [me]" and AI DJ. there has got to be a way to do this automatically. There should be NO crossover from one premium family member account to another, right?

  • Casual Listener
  • ...continue to show up in my "made for [me]" and AI DJ. there has got to be a way to do this automatically. There should be NO crossover from one premium family member account to another, right?
  • dscott4305
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

I paid for a podcast and still don’t have access to it. How do I fix this?

I was charged $25 to my card and still do not have access to the podcast. How can I get a refund and have granted access to this podcast that I paid for?

  • Visitor
  • I was charged $25 to my card and still do not have access to the podcast. How can I get a refund and have granted access to this podcast that I paid for?
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

I logged off my spotify account & when I logged in all my liked songs gone

I logged off nd when I relogged in all liked songs nd collaborated playlist and other playlist are gone nd not showing plzzz help

  • Visitor
  • I logged off nd when I relogged in all liked songs nd collaborated playlist and other playlist are gone nd not showing plzzz help
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo invite not allowing address

PlanDuo DeviceNokia X20Operating SystemAndroid 13 My Question or IssueMy Spotify app updated and required me to log back in. My wife is the plan owner and has had to resend me the invite. When I click on the invite it takes me to a login page, not ad...

  • Newbie
  •   Plan Duo   Device Nokia X20 Operating System Android 13   My Question or Issue My Spotify app updated and required me to log back in. My wife is the plan owner and has had ...
  • Yordan
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

i have Premium when i try to download it tells me a error what do i do

hey i have Premium Individual and when i try to download my playlist so i can hear ofline it tells me an error but i dont have any downloads on other Devecis so how do i fix this problem

  • Newbie
  • hey i have Premium Individual and when i try to download my playlist so i can hear ofline it tells me an error but i dont have any downloads on other Devecis so how do i fix this problem 🙂
  • Maxim
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

I want to upgrade to premium but can’t because I’ve used a free trial

When I enter my payment it says cannot use free trial because you’ve already used it. I click on join premium but it prompts me to input my payment info and still says I can’t use the free trial. I don’t want to use the free trial. I’m trying to pay ...

  • Visitor
  • When I enter my payment it says cannot use free trial because you’ve already used it. I click on join premium but it prompts me to input my payment info and still says I can’t use the free trial. I d...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

I cannot log in to my account eventho I gave the correct email and password

I happened before also now it's happening again , i cannot log in to my account eventho I gave the correct email and password

  • Visitor
  • I happened before also now it's happening again , i cannot log in to my account eventho I gave the correct email and password
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo entrar na minha conta no Redmi Note 12+

Não consigo acessar minha conta do Spotify de forma nenhuma no aplicativo pelo Redmi Note 12+, consigo entrar pelo notebook, pelo navegador do celular, mas pelo aplicativo não entra, sempre dá erro. Isso vem se estendendo há mais de 10 dias.

  • Newbie
  • Não consigo acessar minha conta do Spotify de forma nenhuma no aplicativo pelo Redmi Note 12+, consigo entrar pelo notebook, pelo navegador do celular, mas pelo aplicativo não entra, sempre dá erro. ...
  • OscarDC
  • Moderator
  • 562 Views
  • 5 replies
  • 0 likes
  • 562 Views
  • 5 replies
  • 0 likes

How can I make an annual payment?

Hi, I'm Aaric. I have severe anxiety issues about time, money, etc. I HATE monthly payments. They keep me locked in daily fear! I used to be able to pay for the whole year of Spotify and have peace of mind. Now for some reason it's back to a monthly ...

  • Casual Listener
  • Hi, I'm Aaric. I have severe anxiety issues about time, money, etc. I HATE monthly payments. They keep me locked in daily fear! I used to be able to pay for the whole year of Spotify and have peace o...
  • NZayneThoughts
  • Casual Listener
  • 1386 Views
  • 3 replies
  • 0 likes
  • 1386 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to get rid of german songs in Discover weekly

I have been happily using the Discover weekly function for some time now but this last month or so it has been cluttered with German songs. I don't necessarily dislike German songs, or any song in another language than English for that matter, but at...

  • Newbie
  • I have been happily using the Discover weekly function for some time now but this last month or so it has been cluttered with German songs. I don't necessarily dislike German songs, or any song in an...
  • Anjadekar
  • Regular
  • 8202 Views
  • 27 replies
  • 30 likes
  • 8202 Views
  • 27 replies
  • 30 likes

Superuser Contribution Ayuda para desvincular Facebook de spotify añadiendo correo electrónico

Buenas, Puedo acceder a mi cuenta de spotify a través de Facebook pero quiero poder acceder desde mi correo electrónico. Por algún motivo cuando intento añadir el correo electrónico me pide una contraseña y me dice que es incorrecta.Ayuda para añadir...

  • Visitor
  • Buenas, Puedo acceder a mi cuenta de spotify a través de Facebook pero quiero poder acceder desde mi correo electrónico. Por algún motivo cuando intento añadir el correo electrónico me pide una c...
  • Lyubka
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution my brother's echo dot keeps connecting onto my spotify

So my brother and I are both on the Spotify Student Plan, but we have two different accounts and each pay for our own Premium. For some reason, whenever I'm listening to music on my account, whether when I'm on my phone, computer or driving, his musi...

  • Casual Listener
  • So my brother and I are both on the Spotify Student Plan, but we have two different accounts and each pay for our own Premium. For some reason, whenever I'm listening to music on my account, whether ...
  • Alex
  • Spotify Legend
  • 26423 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 26423 Views
  • 7 replies
  • 1 likes

"You need to live at the same address."

I am trying to add a family member to our Premium Family plan but I keep getting a message saying "You need to live at the same address. It looks like you're trying to join Premium Family from a different country. Premium Family is only available to ...

  • Casual Listener
  • I am trying to add a family member to our Premium Family plan but I keep getting a message saying "You need to live at the same address. It looks like you're trying to join Premium Family from a diff...
  • Maxim
  • Spotify Star
  • 641 Views
  • 3 replies
  • 0 likes
  • 641 Views
  • 3 replies
  • 0 likes

Unreadable pin on giftcard

I bought a giftcard and the pin is not readable so unfortunately it won’t work online when I try to redeem it. Since there seems to be zero customer service help, can anyone help me? I have 11 characters, but the first one looks to be a combination o...

  • Visitor
  • I bought a giftcard and the pin is not readable so unfortunately it won’t work online when I try to redeem it. Since there seems to be zero customer service help, can anyone help me? I have 11 char...
  • Maxim
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes