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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398837 Views
  • 950 replies
  • 107 likes
  • Account
  • 398837 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171667 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171667 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99131 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99131 Views
  • 68 replies
  • 10 likes

Facebook Log In Requirement

When I log in to Spotify on my phone app, I use my email and password. It says as of February 1st 2018, logging in via Facebook is now a requirement. Is this true?! I don't want the 2 associated with each other.

  • Regular
  • When I log in to Spotify on my phone app, I use my email and password.  It says as of February 1st 2018, logging in via Facebook is now a requirement.  Is this true?!  I don't want the...
  • Daveyboy103
  • Newbie
  • 697 Views
  • 2 replies
  • 0 likes
  • Login
  • 697 Views
  • 2 replies
  • 0 likes

How to contact Spotify in case one can't login to account

I forgot Spotify account password.I can't access the old e-mail I used when registering to Spotify account. => I can't reset the Spotify login password. How can I contact Spotify to delete my old spotify account I can't login anymore?

  • Visitor
  • I forgot Spotify account password. I can't access the old e-mail I used when registering to Spotify account.  => I can't reset the Spotify login password.   How can I contact Spotify...
  • KatesHere
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

I have a premium account through my app on my iphone, i cannot remember my username or password

I have a premium account through my app on my iphone, i cannot remember my username or password or if i had created the account using facebook. Surely spotify can see my paid account and send me the details via email to log in. at the moment i cant g...

  • Newbie
  • I have a premium account through my app on my iphone, i cannot remember my username or password or if i had created the account using facebook. Surely spotify can see my paid account and send me the ...
  • imattolo
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

e-mail adresse bereits vergeben

Hallo zusammen,ich hab eine frage und zwar habe ich mich bei spotify angemeldet und das spotify premium family gebucht.jetzt wollt ich meine freundin einladen und hab ihr eine einladung geschickt.jetzt will sie sich bei spotify registrieren, aber da ...

  • Newbie
  • Hallo zusammen, ich hab eine frage und zwar habe ich mich bei spotify angemeldet und das spotify premium family gebucht. jetzt wollt ich meine freundin einladen und hab ihr eine einladung geschickt...
  • Sebi115
  • Casual Listener
  • 3717 Views
  • 2 replies
  • 0 likes
  • 3717 Views
  • 2 replies
  • 0 likes

Can't get shazam coonect to soptify

Hi I have a family spotify account using in a iphone 6 device, when I use shazam I don't have the option to listen whith spotify the only options available are apple music and google music, I tryed to uninstall shazam and connect to Spotify with face...

  • Newbie
  • Hi I have a family spotify account using in a iphone 6 device, when I use shazam I don't have the option to listen whith spotify the only options available are apple music and google music, I tryed t...
  • LGT
  • Regular
  • 1274 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 1274 Views
  • 5 replies
  • 0 likes

Solved!! How to acces when travelling

Hi,I'm from Switzerland, now travelling in Australia and I can't access to my account via the ap. Thanks for help!

  • Newbie
  • Hi, I'm from Switzerland, now travelling in Australia and I can't access to my account via the ap.  Thanks for help! 
  • LeoRager
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Won't receive any pin code

I've been trying to subscribe to the 9 pesos 3 month promo here in spotify through mobile payment which is through Globe. I've been submitting my number for like 5 times already and it's been hours and I still haven't receive any pin code.

  • Newbie
  • I've been trying to subscribe to the 9 pesos 3 month promo here in spotify through mobile payment which is through Globe. I've been submitting my number for like 5 times already and it's been hours a...
  • JaeJaeJae30
  • Newbie
  • 58626 Views
  • 46 replies
  • 9 likes
  • Premium
    Subscription
  • 58626 Views
  • 46 replies
  • 9 likes

Superuser Contribution Ödeme yapıldı fakat Premium olmadı

Spotify premium için 0.99tl ödeme yaptım hesabımdan kesildi fakat hesabım premium olmadı. Ekte dekont mevcuttur. Lütfen bunu düzeltebilir misiniz?

  • Newbie
  • Spotify premium için 0.99tl ödeme yaptım hesabımdan kesildi fakat hesabım premium olmadı. Ekte dekont mevcuttur. Lütfen bunu düzeltebilir misiniz?
  • yilmaziyigun
  • Newbie
  • 2716 Views
  • 4 replies
  • 0 likes
  • 2716 Views
  • 4 replies
  • 0 likes

spotify and friends

Hi, I've connected my spotify account with Facebook, but when I'm clicking on "friends activity" spotify says that I dont have any friends also connected with Fb which is impossible.Do you know how to fix it?

  • Newbie
  • Hi, I've connected my spotify account with Facebook, but when I'm clicking on "friends activity" spotify says that I dont have any friends also connected with Fb which is impossible. Do you know how...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Family premium

I would like to add someone in my family account. But it always says sorry it didn'work. What can i do?

  • Newbie
  • I would like to add someone in my family account. But it always says sorry it didn'work. What can i do?
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

I CANNOT FIND MY SPOTIFY PLAYLIST

HELLO ALLI JUST MADE A PUBLIC PLAYLIST BUT I CANNOT FIND IT ON ANYONE ELSE'S PHONE. IS THERE A SOLUTION TO THIS PROBLEM?

  • Newbie
  • HELLO ALL I JUST MADE A PUBLIC PLAYLIST BUT I CANNOT FIND IT ON ANYONE ELSE'S PHONE. IS THERE A SOLUTION TO THIS PROBLEM?
  • LeoRager
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Account uitgeschakeld

Spotify, Wat een kansloze manier van mensen behandelen hebben jullie! Betaal 99€ voor een jaar abbonement. Vervolgens halen jullie nogmaals 9,99€ van mijn rekening voor het abbonement. Gezien jullie zo goed je best doen om nergens direct contact te k...

  • Visitor
  • Spotify,   Wat een kansloze manier van mensen behandelen hebben jullie! Betaal 99€ voor een jaar abbonement. Vervolgens halen jullie nogmaals 9,99€ van mijn rekening voor het abbonement. Gezie...
  • 312 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 312 Views
  • 0 replies
  • 0 likes

Can't Login with facebook on Android - Chrome says too many redirects

I see this issue all over Google, but I haven't found a solution. The Spotify app (latest version and freshly installed with the app's cache and data cleared in the phone's settings) for Android (stock 8.1.0 on Pixel XL, rebooted multiple times) says...

  • Newbie
  • I see this issue all over Google, but I haven't found a solution. The Spotify app (latest version and freshly installed with the app's cache and data cleared in the phone's settings) for Android (sto...
  • 1019 Views
  • 0 replies
  • 0 likes
  • Login
  • 1019 Views
  • 0 replies
  • 0 likes

Playlist

Habe einen Premium Account und hab eine Playlist in der ich taglich songs hinzufuege! Meine Frage daher ; Wieviel Songs kann ich in meine Playlist hinzufuegen! Habe derzeit 1100 songs dabei und hoere offline! Wieviel songs offline hinzufuegen geht da...

  • Music Fan
  • Habe einen Premium Account und hab eine Playlist in der ich taglich songs hinzufuege!  Meine Frage daher ; Wieviel Songs kann ich in meine Playlist hinzufuegen! Habe derzeit 1100 songs dabei un...
  • 152 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
  • 152 Views
  • 0 replies
  • 0 likes

Accound delete.

Hello, I've got some issue with me account and I'd like to creat new one on the same mail adress. Is it possible to delete my account?

  • Visitor
  • Hello, I've got some issue with me account and I'd like to creat new one on the same mail adress. Is it possible to delete my account?
  • jsannn
  • Community Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

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  • Regular
  • fghfghfgh
  • 182 Views
  • 0 replies
  • 0 likes
  • Account
  • 182 Views
  • 0 replies
  • 0 likes

Login to Fanily

Hi There, I want to join the family plan my husband subscribed to. But every time I try, I have a message error. See screenshot. I ve contacted Spotify for help, never heard back. Thanks for your help!Jessica

  • Newbie
  • Hi There,   I want to join the family plan my husband subscribed to. But every time I try, I have a message error. See screenshot. I ve contacted Spotify for help, never heard back.  &nb...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

900 COP by 3 months

I paid my suscription and i did not receive the promotio, 3 months by COP900. Who could help me to get the promo?

  • Newbie
  • I paid my suscription and i did not receive the promotio, 3 months by COP900.  Who could help me to get the promo?
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Can't join Family Plan

Hey everyone, My family recently purchased a family plan (We have never had premium accounts on spotify before). When I tried to join the plan, I only got error code 600 telling me "something went wrong". Is anyone familiar with this problem? I am cu...

  • Newbie
  • Hey everyone, My family recently purchased a family plan (We have never had premium accounts on spotify before). When I tried to join the plan, I only got error code 600 telling me "something went wr...
  • Liljaaros03
  • Newbie
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Superuser Contribution Changing Artist Name

Hi guys - I was wondering if anyone can tell me how I can change my artist name. I tried to in account settings, but it didn't do anything. The songs I have on Spotify have been uploaded by a 3rd party platform, so IDK if I will need to ask through t...

  • Newbie
  • Hi guys - I was wondering if anyone can tell me how I can change my artist name. I tried to in account settings, but it didn't do anything. The songs I have on Spotify have been uploaded by a 3rd par...
  • Zookstar
  • Newbie
  • 3241 Views
  • 2 replies
  • 0 likes
  • 3241 Views
  • 2 replies
  • 0 likes