Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

changing country

Solved!

changing country

I forgot to switch to basic and closed my bank account and left US now altough I registered for premium here in Turkey I still can not change my country setting. please help

Reply

Accepted Solutions
Marked as solution

Hey @keskinbora,

 

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 
After you've removed your payment info, change your country in profile, and resubscribe to Premium with an US card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.
 
Your payment card country must match your country in profile, and the country of your IP address.
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @keskinbora,

 

In this case, it's better to delete your payment info before changing countries. You will still be Premium until the remaining days of your subscription are used up.

What I'm suggesting you to do is this:

 

1. Go to your Subscription page.

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 
After you've removed your payment info, change your country in profile, and resubscribe to Premium with an US card info to ensure that your offline music won't be deleted and that your subscription will renew correctly when it's time.
 
Your payment card country must match your country in profile, and the country of your IP address.
osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks a lot for your reply and your time 🙂

You're welcome. Glad I was able to help. 🙂

osorniosSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts