spotify has deleted my playlists

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spotify has deleted my playlists

Music Fan

Hello,

 

I had several playlists saved in my account - each were with ideas for wedding music, and have just gone into my account and found they've gone! I haven't changed anything and noone else would have access to my account - the only difference I can see is that my account has somehow synced up with facebook (I can see my profile picture in tne corner) without me wanting it to.

 

I'd be really grateful if you could help me get these playlists back!

 

Thanks

 

Emma

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Accepted Solutions

Re: spotify has deleted my playlists

Community Legend

princessvg wrote:

hi, i acidentally disconnected my spotify account from my facebook account and once i had reconnected it i didn't have any of my playlists, plese help, i can't live without music!!!


Hi! Welcome to the community! You just need to log back in using your Spotify username and password you created when you registered your account. You can also ask for assistance in this topicLet me know if this works for you.

Re: spotify has deleted my playlists

Music Lover
Please help! I am on spotify premium and I was adding songs to my playlist and suddenly all of my songs from that playlist got wiped and now it only has 2 songs. I would really appreciate if I could get it back :(
132 Replies

Re: spotify has deleted my playlists

Spotify

 

Hello Emma, welcome to the Community!

 

It sounds like you might have made a duplicate account via facebook...you should try and sing in on Spotify with you username (emmajohnston85and not with your email address. Your playlists must be there ;)

 

Please let us know if you cannot find them and we will solve the problem for you.

 

Thanks!

 


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Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved :)

♬Music is life♬

Re: spotify has deleted my playlists

Music Fan

I am having this exact problem. I always signed in with facebook before. Not sure what the issue is now.

Re: spotify has deleted my playlists

Spotify

 

 

Hello "Scragg" and welcome to the Community!

 

Have you lost some of your playslists or are they all gone??

 

Everything seems correct on your account. 

 

Thanks!

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Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved :)

♬Music is life♬

Re: spotify has deleted my playlists

Music Fan

I too am having the same problem. I logged into Spotify today and all of my playlists were gone. Any help would be greatly appreciated!

 

Thanks,

Ed LaFave

Re: spotify has deleted my playlists

Music Lover

Can anyone help me?  I received an error 112 (I think) on my laptop so reinstalled spotify, and now its deleted all the tunes in my playlists.  I pay for a premium subscription so am a bit concerned.  The strange thing is, spotify works fine on my iPhone

Re: spotify has deleted my playlists

Edited
Spotify

Hello spackmanjackman!

 

I just checked your account and you have two actually. It seems you have duplicate accounts at some point so we need you to send a ticket and an agent will contact you: https://www.spotify.com/se/about-us/contact/contact-spotify-support//

 

For now, if you want to see your playlists you have to login with your Spotify credentials not the facebook ones. Then you will see all your playlists there and safe.

 

Thanks!

 

EDIT: your second account has been already deleted so I guess you dont have problems anymore?

 

 

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Rocio

Community Manager

Use the "Accept as solution" button if your problem has been solved :)

♬Music is life♬

Re: spotify has deleted my playlists

Music Lover
Yeah, seems to have sorted itself out now somehow. Thanks for getting back to me though :)

Re: spotify has deleted my playlists

Music Fan

i forgot to pay my spotify bill so my account has been put onto the free one, now all my playlists are gone please help

Re: spotify has deleted my playlists

Community Legend

turnergbt wrote:

i forgot to pay my spotify bill so my account has been put onto the free one, now all my playlists are gone please help


Hey! Welcome to the community :) 

 

Your playlists will be left on your account no matter what subscription plan you are on. Are you sure you are logging into the correct account? It might be a suggestion to try the steps outlined here.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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