Öğrenci premium hesabımdan aile preimum ücreti alıyor

[Frkan0990]

Plan

• Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Aile preimum hesabimi iptal edip öğrenci premium hesabına gectim fakat aile premium ücreti alıyor benden yardimci olabilir misiniz?

[OneByBoo]

Hi there @Frkan0990,

thanks for posting about this, i hope you don't mind me replying in English !

Could you please check out your account overview here and let me know what's your current subscription status mentioned ?

In addition, if there's an expiration date, please mention it as well.

Keep me posted 🙂

[tubak]

merhaba aynı sorunu yaşamaktayım siz çözebildiniz mi çözdüyseniz nasıl yaptınız acaba?

[Elena]

Hey there @tubak!

Thanks for reaching out. Hope you're okay with us answering in English!

Can you let us know if you get any error message when trying to apply the student discount on your account?

If you could send us a screenshot of what you see during the process that would be very helpful as well, just make sure to cover all sensitive info.

We'll be on the lookout for your reply.

Have a great day!