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129 for 3 MONTHS? PROBLEM! HELP!

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129 for 3 MONTHS? PROBLEM! HELP!

Good Day!

I have just created a new account in Spotify and i availed the new promo 129 for 3 months and when i payed it online and confirmed. The account was activated but in my disbelief in the account overview page there was a message in the premium stated " Your Premium subscription will end on 6/25/17 and you will no longer have offline, ad-free music. Resubscribe to keep the tunes flowing." screenshot is attached. I thought it was for 3 months? What happened spotify? 

Please help!
Thank you very much!

Premium..PNG
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Marked as solution

Hey @ivydemo2017,

 

Please reach out to the Spotify Support team so they can take a closer look at this. Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Marked as solution

Hey @ivydemo2017,

 

Please reach out to the Spotify Support team so they can take a closer look at this. Thanks!

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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