12byefelicia is using my email

[12byefelicia]

I am new to spotify and when I attempted to use my email address someone else is using it.  I am 74 years old and have had this email account since I was 57.  How do I off so I can sign up.  I have gone in and changed the password on the account but she can go in an change it again just as I did.  I want her off my email.

[MattSuda]

I suggest you contact support so they can help you with this

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.