14 day, unable to change country or remove account payment.

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14 day, unable to change country or remove account payment.

SeanyR
Casual Listener

Plan

Free

Country

 UK

Device

(iPhone 5s, iphone 6s, Macbook Pro 2015)

Operating System

iOS 10, mojava 

 

My Question or Issue

 I've recently moved to France, got the 14 day restriction so went to change my country and was unable as the drop down only gives the UK. I then went to remove payment details from past premium use and there is none. So now I'm unable to adress this issue from what I can work out from the community. Anything else I can try?  

Thanks
Seanyr

1 Reply
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Re: 14 day, unable to change country or remove account payment.

Moderator
Moderator

Hey @SeanyR.

 

Thanks for getting in touch!

 

If you can't change the country anymore, you'll need to close your account and sign up for a new one.

 

No worries, if you make sure your music collection is stored in public playlists, you can visit your old account with your new account and grab all your songs from there. You’ll be able to visit your old account by putting the following string in the search bar:  spotify:user:username

Don't forget to replace username with your old username.

 

Let us know if you have further questions.

 

Have a nice day.

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