Dopo aver richiesto l'account premium per 6 mesi , tramite 18app, ed aver riscattato il codice richiesto (REMOVEDl'account non è passato a premium bensì è rimasto free, non riesco a trovare una soluzione.


*Community Rock Star edit - removed personal/payment info*

1 Reply


Hi there @andrea012,

thanks for reaching out  !


Not sure i fully understand the issue here, therefore, i have to ask for more info.


- Which code have you used ? gift card ?

- Which device are you using for the process


In the meanwhile, please use this help page to locate all accounts listed with your details to make sure you're using the correct account.


Thanks for your cooperation.

Waiting on your update 🙂

OneByBooRock Star 19
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