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2 Accounts under one username

2 Accounts under one username

 

Plan

Premium

Country

 New Zealand

Device

SONY EXPERIA Z1

Operating System

Android

 

My Question or Issue

 Hi there I have a free account and a Premium account under the same login and email, this happened when I tried to re-set a password then pay for premium for the said account but everytime I log in it goes to the premium one,  then when I exit the app and go back in its reset back to free account with all my music gone and I have to re login again. Please help getting ver frustrated!! 

Reply
1 Reply

Hello @Jimmy2shoes!

 

In this case, I'd recommend having a clean reinstall of the app. That way, your login info will be deleted from your cache and you won't be logged in to the wrong account every time you start the app. Then you can just log in with your Premium account info 🙂

 

Hope this helps and let me know how you get on!

Jose_MSpotify Star
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