2 Premium charges in 1 month???

[calebbhatnagar]

Hey everyone, 

I love music but am having a problem with Spotify. I signed up for the 30 day trial and used it up. Today is the 30th day so I decided to cancel it before I was charged. I then signed up again for premium for $4.99 (student discount), went through the process of apporval and it worked. BUT when I logged into my bank account two charges show up (4.99 and 9.99). My account was supposed to be only charged $4.99 today but $9.99 was also charged. Help me please lol

[Peter__]

What renewal date is showing on your online account?
https://www.spotify.com/account/overview/

[naerynom]

I have the same problem, only with a premium account. They charged me for two months when I just wanted one; I read the online help and it only says that maybe I hit the button twice when I made the payment via Paypal. Well I think that's not the case and I didn't want/need two months of premium, and I'd want my half of the money back, please. I think it's quite unfair not giving any options otherwise.

Thank you.

[Joe]

Hi @naerynom Please use the online contact form and someone at Spotify can help get this sorted. If you get an automated response directing you back to the community or to the help pages, please reply to it to speed things along.

[naerynom]

thank you, I will do so.