Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

2 accounts with the same username

2 accounts with the same username

Hey, 

 

i buy the premium version with the mail *snip* 

and then I found out that there is another account wich log on with my Facebook.

i can’t log in in the computer 

only with web but I can’t delete this account.

idk why

Reply
3 Replies

Hey @user-removed, welcome to the community!

 

If you purchased the subscription on the account linked to Facebook, you need to log in by clicking the blue "Log in with Facebook" button, instead of typing your Facebook log in details in the app.

 

You can close the account you're not using to avoid any future inconveniences.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

But when I try to log in with FB that’s said failed 

and there is two accounts with the same mail and username by me

i can’t close the other one 

No worries!

 

In this case, I suggest reaching out to the Support team via Twitter or Facebook. They'll be able to track down both accounts to help you get back to your music as soon as possible.

 

All the best.

 



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts