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2 days and still no reply from customer support pretty fed up at this point

2 days and still no reply from customer support pretty fed up at this point

apparently somehow my password is no longer valid and when I go to reset my password it the form doesn't get sent to any of my e-mail adresses. so apparently the only way to do anything with spotify is to make a second account in order to even log in or even get to the page to be able to request customer support. 

 

so basically after noticing on my bill that I was charged ~$130 or 12 months worth of subscription prices I tried to call the phone number that was on my bank charge, after unsuccessfully trying to contact customer support I then decided ok whatever i'll just let it be a yearly payment plan instead of month to month, spotify is a decent service. well a few days ago I go to listen to music on my computer and it says my password is incorrect, then I try on my phone which is set to auto login which then tells me that my password is invalid. so trying the process of reseting my password using my username it doesn't send anything to my e-mail.

 

so this is the last option before I just call my bank and dispute the charge as fraudulant and leave spotify for good. if theres no one who will respond to my inquires about my account which I paid for then why would I allow the charge to stay? 

Reply
6 Replies

Hi, and welcome to the community!

 

I take it you submitted an online contact form? If not, please do!

 

If you got an automated reply, you need to reply to that directly to get it sent over to the staff.

If they still don't reply, let me know your case number and I'll escalate it to the staff.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

I submitted one and haven't recieved any reply. which is why now i'm going into the community forums as a last option


@darament wrote:

I submitted one and haven't recieved any reply. which is why now i'm going into the community forums as a last option


Hi,

 

Did you get your case number? If you did, let me know and I'll escalate it to the staff.

if you haven't, make sure to check your spam folder, spotify is whitelisted (if need be), and you're on the email account that your spotify account is linked to.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

Case number #00978465

I resent a customer support form and replied to it like the previous post said to. I don't know how long it's supposed to take to get a response to the reply but I haven't gotten one yet.

The account I'm using now to post is one from
Facebook that I made after I couldn't log in my normal way its not the same one that I had been paying for.


@darament wrote:
Case number #00978465

I resent a customer support form and replied to it like the previous post said to. I don't know how long it's supposed to take to get a response to the reply but I haven't gotten one yet.

The account I'm using now to post is one from
Facebook that I made after I couldn't log in my normal way its not the same one that I had been paying for.

Hi,

 

I'll escalate it to the staff for you so they can get it sorted.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

@darament - sorry for the slow response to your case until now, but I just sent a reply myself. Check your inbox!

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