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Premium

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New Zealand

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Samsung galaxy S20

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android 10

Spotify desperately needs 2-step verification, at 11:08 AM my account was breached, they gained my password and logged in. now I congratulate spotify for resetting my password for suspicious activity but I should not have to rely on it if or when my account is breached. Especially because its connected my too my spotify for artist account and if that was breached it would not be good. again this is why i propose spotify desperately needs 2-step verification, I have it on every single account other than spotify and it helps keep unwanted people out of your account and it keeps your account safe. so please consider adding it, if not for you but for your listeners and for your artists.

 

 

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1 Reply

Hey @fletcher_811, thanks for reaching out to the Community!

 

I’m sorry to hear about this! In this case, I’d recommend checking out this support article for the next steps to take. On that page, there is an option to get in touch with Customer Support if you need further help.

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

 

I also think the Idea of adding additional step of verification when logging into Spotify is great. You can add your support to this Live Idea here.

I hope this helps.

Billy-JSpotify Star
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